I am very skeptical to order a super cute bathing suit from this site because of all the bad reviews about taking long time to ship, terrible customer service, etc. Can you guarantee that I will not go through one of these experiences? Also, where would my items be shipped out of?

asked by Madeline P. on 6/7/16

61 Answers
Thumbnail of user sandyz2

Dear Madeline,
Thank you your feedback.

Please feel free to place the order for the item you like. We ship from China.
Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products.

If any question, please email to support@zaful.com. We will try our best to help you.

Best Regards
Zaful Customer Service

Helpful  (0)
Thumbnail of user peggys29

Why would you possibly order something after reading all our experience? What makes you think they will special sew something for you in the material pictured when everyone else has been ripped off?

Helpful  (11)
Thumbnail of user cherylb43

To be honest all their clothes are a rip off of someone else's designs, they use pictures of clothing from other companies and make fake copies that are of poor quality and the sizing leaves a lot to be desired. I would go up a size or two... But then again I will never order from them or any other site like this, due to bad experiences...

Helpful  (7)
Thumbnail of user tiffanyc33

I can only speak from my experience, and I never did receive my products, and the company refused to reimburse me. They offered a little bit of store credit for their site, but I refused to risk buying anything else from them. I then started looking into the company and 99% of what people had to say was horrible. I would say this is a scam company and not to give them your business. You can get reasonably priced, cute cloths on legit sites.

Helpful  (5)
Thumbnail of user amirad

DON'T DO IT! I ordered a couple of dresses and they looked nothing like what they ordered and the fabric was similar to my grandmother's table cloth!

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Thumbnail of user kimm132

As everyone else said, they are never as cute as they look in the picture. Horrible quality, you might get in by next winter if you're lucky

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Thumbnail of user deer38

Don't do it! Because if your disappointment it's such a stress to get a refund and their material is nothing like what it looks like on the website,

Helpful  (1)
Thumbnail of user melissah31

I order several "cute" bathing suits. Eight to be exact. Only one was usable. I would not waste your money.

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Thumbnail of user riar

Go with your gut instincts and having read all the reviews I am a bit surprised that you would even think about ordering from this site.

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Thumbnail of user gingeru1

I would never order from them!

Helpful  (1)
Thumbnail of user kimberlyl42

I had an issue with poor quality clothing ordered from this site. I couldn't even wear the dress bc it was so poorly contstructed. Shipping took forever and I paid for extra fast shipping. They did refund the cost of dress but not the $10 shipping. So basically I paid $10 for a piece of material that I can't use. It is definitely risky since you know the history. I won't order here again.

Helpful  (1)
Thumbnail of user anniel33

I wouldn't do it, it's not worth it! I thought I wouldn't go through the trouble but I did. My issue with the items was that it looked nothing like the picture on the site. So if the price sounds too good to be true, it probably is! Just know you'll be making a donation to their site if you buy from them.

Helpful  (1)
Thumbnail of user lauirec

DO NOT DO IT! Cheap terrible clothing from a scam company

Helpful  (1)
Thumbnail of user mykolak

No need to buy here. All of synthetic fabrics.

Helpful  (1)
Thumbnail of user terrib40

Don't donit! The stuff i received was terrible. 1 item was acceptible but the others were see through and the straps to one halter wouldn't even reach around my daughters neck. Poor poor quality!

Helpful  (1)
Thumbnail of user jr44

I would follow your intutition and refrain from ordering. The sizes are off, they change fabrics from the photos and sent meeting items - I ordered about $68 in goods, returned them at my own expense and never got a refund. They just send you endless questions, and questions you have already answered. I sent photos, I was very thorough. They are not ethical.

Helpful  (1)
Thumbnail of user rachelo14

DON'T! The stuff is trash and looks NOTHING like the pictures. Honestly. I really think they pay people to say positive things.

Helpful  (1)
Thumbnail of user suzana14

Don't order it.

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Thumbnail of user charlottem34

I have just received my last bikini after ordering a month and a half ago.
I wouldn't bother, the quality of the bikinis are awful

Helpful  (1)
Thumbnail of user raquelg6

Don't. My things didn't arrived yet. It's awfull and they order the things from Aliexpress. At least if your order from there, the things are more cheap and arrive after 3 weeks. Zaful will not refund you...

Helpful  (1)
Thumbnail of user elliew16

I would not do it, especially for a bathing suit.

Helpful  (1)
Thumbnail of user sr264

You better love it as they will not refund... if you read the very very lengthy return policy toward very end it gives a list of non returnable items and swimsuits is one of them.!

Helpful  (1)
Thumbnail of user freyas2

Don't. They aren't really as cute as they look in the picture. Totally not worth it.

Helpful  (1)
Thumbnail of user kellyh93

Do not order from here! Cheapest clothes! Bad quality and looks nothing like the picture

Helpful  (1)
Thumbnail of user ragenef

Please dont do it. I ordered a bathing suit & 2 other things as well on the 1st & its still not here

Helpful  (1)
Thumbnail of user stylianaa

I wouldnt order anything, i lost over $80 aus $$ they are so dodgy, id be cautious!

Helpful  (0)
Thumbnail of user laurieh36

Don't do it. In fact I would stay clear of any of these cheap clothing websites from China.

Helpful  (0)
Thumbnail of user suef16

Buyer beware

Helpful  (0)
Thumbnail of user sherylo1

I would recommend you look at wish.com - similar products but with photos and reviews from people who have actually bought the items. I have bought several things from wish.com that had good reviews from other customers and I am happy with the products I bought.

Helpful  (0)
Thumbnail of user delzas

Is not all bad... I ordered a lot of stuff from this site and some are actually good. Is a matter of luck l guess!

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Thumbnail of user awesomea

I would say general clothing is debatable. I ordered 3 bathing suits and kind of relied on the reviews as well. Shipping took 3 and a half weeks, I mean customer service does reply to you, but their responses are super vague and generic. Also, you get some type of points for doing reviews and everything is already inexpensive but they give you a discount too. Seems like it's hit or miss, but I had a decent experience.

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Thumbnail of user maryc180

Do not risk ordering from this company!

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Thumbnail of user jodiew12

I ordered clothes from this site after my friend ordered a swim suit that she loved, but this is the only good review I've heard
My personal experience was not good at all the clothes looked nothing like the pictures I must have spent about £20/£30 on just shipping them to me and back again it was a complete waste of money in my opinion

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Thumbnail of user lindah142

Ordered SHIRTS LAST FALL AND RECEIVED ALL. GOOD QUALITY ALTHOUGH WITHOUT TRACKING THE FIRST ONE WAS VERY SLOW. THEY SAID PEEK TIME WAS THE PROBLEM. ONE OTHER ORDER WAS OUT OF STOCK SO THEY CREDITED MY ACCOUNT (NOT CREDIT CARD) SO I DISPUTED CHARGE AND GOT CREDIT TO MY CC NEXT DAY. DON'T THINK THEY ARE A SCAM JUST A LITTLE SLOW ON CUSTOMER SERVICE BUT THE PRICES ARE GREAT.

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Thumbnail of user jabberj2

There seems to be a common factor here...
In all honesty use your discernment.
You'll do what you wish at the end of the day however, look at it this way... You can learn from other people's experience, especially a collective voice.

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Thumbnail of user meganw42

If i were you, i wouldn't waste my money on this. It will only fir properly if you have a short torso, the material is quite thin, but i didn't go in the water in it so i can't say if it is see through or not, although i think it probably is. The fittings are all weird too, i needed a size up but then it fit me in places and not others. I would recommend purchasing a higher quality look-a-like from elsewhere.

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Thumbnail of user ering17

They ship out of China, and the product won't look ANYTHING like what your seeing online. I wouldn't order anything from this site if I were you. It's a nightmare and what they are sending you (months later) is simply some cheap knock off of a real companies products. They are unwearable and nothing but a hassle and disappointment. There is a reason there are so many people saying the same thing on here, and it's because everyone is experiencing the same thing. Anything positive is probably someone from the company or someone being paid to write the review.

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Thumbnail of user mare105

Dont do it find it somewhere else, buy domestic

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Thumbnail of user sopheliak

This place should be called "cheap clothes.com." The clothes are made to fit very small women, the sizes are cut small so order up in size if thinking about swimsuits. The clothes are shipped from China. The service is bad the shipping is slow and forget refunds or store credit. Dresses tend to be paper thin.

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Thumbnail of user lindac155

Please take your money and look elsewhere. This site can guarantee you cheap, cheap material, way too small, huge frustration trying to get your money back. It me 5 months of fighting to get my money back.

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Thumbnail of user delanorj

I do not recommend you buy from here because I definitely cannot guarantee you will receive good items.

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Thumbnail of user allisonp9

Haha- I think you have your answer!

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Thumbnail of user emh7

Seriously, just don't do it

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Thumbnail of user melissac97

I ordered 2 bathing suits, one was horrible the other was just ok. I Olson ordered a third item which they told me 3 weeks later that it was out of stock, I did not get reimbursed for it they gave me website money. Don't order from them.

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Thumbnail of user rachaele1

I have bought numerous things from this site and never had a problem with them. The customer service is really good as well

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Thumbnail of user theresav1

Hi Madeline

I have to say their clothing etc etc etc looks so nice online but it's a trap - i ordered a heap of stuff about a year ago & never ever again.
Only received half of what I paid for & what I received was nothing like the picture & sizing is shocking. Maybe just buy 1 thing & give a go - but I myself wouldn't go near em.

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Thumbnail of user celiaa2

I liked one of the 3 bikinis I bought. Overall you may not have a bad experience but I don't think it's worth it simply due to the possibility you could get ripped off, be disappointed, or scammed. It also supports a company that constantly screws over their customers so there's that too. I'd rather spend extra money on a reliable company then save some money buying from a sketchy company but that's just me. Good luck!

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Thumbnail of user christinad27

I was skeptical too and ordered anyway. It was a nightmare. Took months to get my order, lots of back and forth with the company. Bathing suit fits horribly I can't even wear it. Don't want to even deal with returning it. I would never order again.

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Thumbnail of user joanm54

Don't - so many reasons... Buy local. This is piracy- theft of your money and intellect is piracy - or has been. Likely still is.

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Thumbnail of user alliec15

Sometimes it's what you ordered sometimes it's not sometimes it doesn't even come. Always way too small. It's a business in China scamming people. Just not worth it in my opinion.

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Thumbnail of user ileanab

Save yourself some stress by not ordering from this site. The items come from china. In order to return an item they need to approve it before hand which mat take

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Thumbnail of user teem5

I can only speak from my experience, which wasn't horrible compared to others. I received my items in a timely matter & they were exactly as pictured. Probably not compared to the quality we get here in the states but you basically get what you pay for. They ship from China, I received my items in a few weeks. Others might vary. But if you're feeling skeptical then you shouldn't risk it, I can't guarantee the same experience.

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Thumbnail of user faithh7

I'm not sure how ur experience will go, I know it will take a long time for the items to reach u Bc the products aren't located in US aparently. They saw my review on here tho, and have emailed me saying I get a refund... I hope my swimsuits come in soon. I have watched reviews on YouTube and the actual swimsuits seem to be good in person as well. Shipping time is just crap so as long as u don't need them quickly I would recommend

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Thumbnail of user reneep6

Dont do it. There is a reason it is cheap... You will lose your money and your sanity. I own a dtess i can nevet put on

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Thumbnail of user christinem68

Here's what I understand from my experience. The catalogue pictures (which are ripped off from other sites and brands, btw) that they show of items are incredibly alluring and tempt you to want to buy something that looks so great for such a ridiculously low price. Until the internet and Chinese knock-offs we were used to buying things from catalogue pictures and being happy with the results. This has conditioned us to think it will be the same but it won't. Just remember, you get what you pay for. The materials, the construction are all dirt cheap knock-offs of beautiful designs that someone else went to the trouble to create, photograph, market and then sell for prices that reflect this amount of care. That is absolutely not the case with Zaful and these other knock-off sites. I know you're seeing a picture of an incredibly cute suit but just go back and read all these reviews and know that if you go through with this you will be throwing your money away.

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Thumbnail of user shelbyp11

I would do a TON of research on the items you plan to order. First, if available, check the reviews on the item. People tend to say what can be different from the picture and what they actually recieved. Second, check the size chart for each item you plan to buy. It tends to be very different for each item and even though you might wear a small their version of a small might not fit just right. Third, if what you're ordering had the option to check inventory I would order as soon as possible, waiting could mean that while your order is being processed the stock could run out and you will be left without an item. The site is shipping out of China so it does take a considerable amount of time to reach you. Typically two to three weeks. I bought three swimsuits. Because I'm tiny I had them altered by a seamstress and they now fit fine. HOWEVER because I didn't check the reviews on one of my swimsuits I didn't know before ordering that my item would be a more neon orange rather than burnt orange color. Zaful isn't entirely a scam you just need to do your research! Hope this helps!

Helpful  (0)
Thumbnail of user desirael2

My bathing suit came after two weeks, but it came in good condition and exactly how the bathing suit looked online :) i can't guarantee anything for you but do what you feel is best! Hope that helped.

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Thumbnail of user jenniferc156

There are super cute clothes but not good quality at all. Don't get what you see on website. Just don't expect something really nice for that cheap and you'll be fine.

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Thumbnail of user jessc25

Which suit were you thinking of ordering? Maybe one of us has already ordered it and can confirm if it is good or bad quality?

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Thumbnail of user renatab6

I've ordered two things from them, it does take at least 2-3 weeks, because they ship from China, but I was completely satisfied with my items, they arrived and look exactly the same as the pictures show, and sizes are right too. :)

Helpful  (-1)
Thumbnail of user jennifera90

I ordered 3 different ones and there were all good quality (durable and thick) as well as unique. I haven't found anything Stateside that's like the 3 I ordered.

Helpful  (-1)

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