I made the huge mistake of ordering from a company in China. It's been 2 months and I haven't recieved my order. I just found out these are the same people who have the Zaful website whom I went round and round with, as what arrived was nothing like what was ordered... finally getting my money back minus shipping insurance because I wrote a bad review. I'm afraid it's gonna be the same story, if and when my things arrive. Please note these guys write favorable reviews for themselves, and if you must order, order via paypal so you can get your money back, although writing a bad review wakes them up in a heartbeat. (Zaful basically tried to bribe me to rewrite my bad review in exchange for returning my money.)
I'll keep you posted on whether or not something happens via this review.
A few days after I posted this and emailed Rosegal they refunded my money. The money was sent to Ivan via paypal for both Rosegal and Zaful; according to others its all the same company. I don't know if the prompt refund was due to the first nightmare with Zaful or if the company is in fact different and separate and simply more responsible. Judging from the other reviews I suspect the first.
I can't comment on the quality of what was sent because it still hasn't arrived, almost 2 mos after ordering.
But, after all is said and done they did refund my money, so thats 1 point, right?
March 2 2016 Update:
Lo and Behold! The 5 belts I ordered from Rosegal actually arrived... and I have to eat my words! They are very nice - I wasn't expecting leather, or super great quality for the price, but these are just fine. I will wear them over the summer for inexpensive summer fun type stuff or dressing up an outfit they are great.
So I'm upping my review to 4 stars, the one missing because the belts took over 2 months to arrive.
Lastly, some companies try to 'buy' a new review by offering goodies. I hate that sh*t. I am not bribable. This is an honest review; for the price the belts (particularly the buckles) are really nice.
Dear Peggy,
We are sorry about your problem.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Zaful account and answer to us?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best Regards
Zaful Customer Service