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Peggy S.

2 Level 2 Contributor
  • 3 Reviews
  • 11 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since January 2016

  • Reviews

    3

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    448

Review Distribution

3 Reviews by Peggy

2/26/18
They like people to work for them for free. Due to this they have a revolving door of employees.
If you don't support this kind of behavior then don't do business with them.
2/18/16
I made the huge mistake of ordering from a company in China. It's been 2 months and I haven't recieved my order. I just found out these are the same people who have the Zaful website whom I went round and round with, as what arrived was nothing like what was ordered... finally getting my money back minus shipping insurance because I wrote a bad review. I'm afraid it's gonna be the same story, if and when my things arrive. Please note these guys write favorable reviews for themselves, and if you must order, order via paypal so you can get your money back, although writing a bad review wakes them up in a heartbeat. (Zaful basically tried to bribe me to rewrite my bad review in exchange for returning my money.)
I'll keep you posted on whether or not something happens via this review.

A few days after I posted this and emailed Rosegal they refunded my money. The money was sent to Ivan via paypal for both Rosegal and Zaful; according to others its all the same company. I don't know if the prompt refund was due to the first nightmare with Zaful or if the company is in fact different and separate and simply more responsible. Judging from the other reviews I suspect the first.

I can't comment on the quality of what was sent because it still hasn't arrived, almost 2 mos after ordering.

But, after all is said and done they did refund my money, so thats 1 point, right?

March 2 2016 Update:

Lo and Behold! The 5 belts I ordered from Rosegal actually arrived... and I have to eat my words! They are very nice - I wasn't expecting leather, or super great quality for the price, but these are just fine. I will wear them over the summer for inexpensive summer fun type stuff or dressing up an outfit they are great.

So I'm upping my review to 4 stars, the one missing because the belts took over 2 months to arrive.

Lastly, some companies try to 'buy' a new review by offering goodies. I hate that sh*t. I am not bribable. This is an honest review; for the price the belts (particularly the buckles) are really nice.
1/10/16
What arrived was a cheap polyester mockup of what was posted on the site. Nothing like what I was hoping for. Trying to return this crap.
Hah.

Also, please note these guys are constantly peppering the review sites with fake 5 star review. Check the English on those reviews, it's always a give away.

Update: One item I ordered was on backorder, and hadn't been shipped. I cancelled that order and they refunded me the money for it, which was the solution offered below. Otherwise I get to pay $18 to return a $15 order to China.
Go figure.
Great solution.

Thanks Zaful, guess all the other horrible reviews of your stuff are perfectly valid as well.

Note to buyers: you will NOT get what is shown online. At all.
If Zaful has sent someone something to review (on youtube) know full well that was specially made for them. You will NOT get that if you order it.

UPDATE 2/15/16
I did finally get an almost complete refund - minus the cost of insurance. That felt fair to me. This happened because I wrote this review, and while going back and forth with Zaful reps it was insinuated that if I change the review I would be refunded. So it is possible to get a refund, although you have to work at it.
I don't get it. These guys really have some lovely designs. If they would just sell what they advertise (and raise the price if necessary - no one expects something that nice to be that cheap) they'd be swamped with orders. Instead they go the ripoff route and have trashed their American and European business. Beats me.
sandyz2
Charlie F. – ZAFUL Rep
Dear Peggy,

We are sorry about your problem.

Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Zaful account and answer to us?

If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index

Best Regards
Zaful Customer Service

Peggy Has Earned 11 Votes

Peggy S.'s review of Duncanstuarttodd earned a Very Helpful vote

Peggy S.'s review of Rosegal earned 4 Very Helpful votes

Peggy S.'s review of ZAFUL earned 6 Very Helpful votes

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