Zaful is a Chinese-owned online fashion retailer. Recently, I bought two items from their online app platform.

PRODUCT QUALITY:
First product: Off-Shoulder Cinched Floral Set
Cost: SGD27 (USD 19.60)
Pros:
1) the design amazing up close. The details are absolutely lovely and as every bit beautiful as the pictures suggest. 10/10, it's an absolutely stunning piece.
Cons:
1) it is made mainly paper-thin polyester and does not feel comfortable on my skin. It's lowkey atrocious, actually. 4/10
2) the sleeves are attached precariously to the body by a few stitches/threads. 4/10
3) it's really expensive. For such cheap and little material. 6/10

Verdict: Only worth the money if you really really like the design. I mean, I did, so I'd give it a 6/10.

Second product: Frilled V-Wire Plant Print Bikini Swimsuit
Cost: SGD21.53 (USD15.50)
Pros:
1) GOREGOUS. Detailing is mighty fine, print is beautiful. Design is unique and perfect for flat-chested ladies such as myself. The white is a pale blue in sunlight and is really cute, it makes the whole outfit good for both cool and warmed skin undertones.
2) material feels good yes very comfortable

Cons:
1) The clasp looks like nipslip prerequisite though. BUT I managed to fix this by detaching the straps and crossing them on the back. Secures the entire ensemble better.

Verdict: Really really good except clasp. 8.5/10
Note: more suited for ladies with smaller chests

ETHICS: -
I tried to do some research on them. Plus points for some attempt at helping raise awareness on the environment, I guess, tho it might very well be just a greenwashing technique. (https://www.prnewswire.com/news-releases/zaful-hold-sustainable-fashion-panel-exploring-new-directions-for-innovative-fashion-*******.html) Hopefully they try to go vegan/ try to keep to their word of minimising environmental impact

USER-FRIENDLINESS: 1/10
Difficult to navigate around app. Super confusing. (Not intuitive) Zaful, please put a "sold out" section instead of removing the items entirely. I want to be able to find them. Additionally, let users be able to select top & bottom of bikini separately

CUSTOMER SERVICE: 10/10
Their consumer care is stellar. Perhaps it may not have been so in the day, but every experience I have had with their client helpline has been a positive one
They are contactable and reply promptly, never fail to answer within a couple of working days,
They are also extremely polite people, conversing with them via the app's in-built ticket system has always been a pleasure.
They genuinely care about your experience. I ordered my first package from them sometime at the end of April, during the Coronavirus outbreak. When I realised my parcel was not here after 3 weeks, I contacted them, and they helped me not only track the parcel down, but also offer compensation as apology for the inconvenience. Truly impeccable.

Ultimately,
I have seen a lot of people comment that Zaful's Swimsuits are a much better buy as compared to their clothes. My experience has definitely proven this. I have also looked through Zaful's reviews. Anything before 2017 seems to suggest that the entire experience was horrible, while anything after seems to suggest Zaful has upped their game and made many improvements. Soo, yeah. Customer service is great, ethics I am not sure, the app still sucks big time. That's about it.

24 june 2020
Sandy Arredondo
Order number: UB**************S001
I have become a huge fan of this page. You can't find his designs anywhere else and his quality is amazing. They are good value for money. Shipping was faster than I thought and I had my clothes fast and very well packaged. I am currently awaiting another order that includes 2 swimsuits and I am very excited, I have seen that they are of very good quality and at a good price.

Hi Just a thank you for the prompt service. This is the first time ordering from over seas that my order was here with in 10 dae. Soooooooooooooooooooooo impressed. I usually wait 3 months or some times it never arrives. Quality poor. But with u totally different. Thanks so much for making it possible for our SA girls to order and receive good quality clothes in record time.

WORST SITE EVER!

GOODS DONT ARRIVE... REFUND LATE OR IMPOSSIBLE TO ACUIRE. WILL NOT BE PURCHASING AGAIN!

I do so much online shopping and I have NEVER experienced such an awful company. Biggest joke. When they have an error on their end they don't even try to make it up to the customer. Ill just leave my convos with them here to give you an idea.

Order Still Not Shipped
Message:
Zaful Customer Support At 12/14/2018 05:08:14 CST

Dear Brittany,

Thank you for contacting ZAFUL.com. We are sorry for the inconvenience we may caused.

Remaining items(Not available currently)

Tips for Suggested Options:. If you choose to Exchange, please send us the item link with the color and size or product model.

Due to the holidays season coming, it might slow down the outgoing process and the delivery of your order.We kindly ask for your patience regarding this.

Thank you for your understanding and kind support. Let me know if you need any further help.

Hey,
Which one is the one that is not being shipped for another 7-15 business days? Why would it even take that long when I have already waited this amount of time? I am not understanding why I bothered to pay for express shipping if now you are saying 7-15 business days. Why would I only get an exchange and not a refund when I paid for express specifically to avoid this? I knew I should have stuck with Amazon Prime. Please give me another option as when you pay for express shipping you expect at least better service than an auto-reply to exchange your order or wait.
Zaful Customer Support At 12/16/2018 05:34:54 CST

Dear Brittany,

We are sincerely sorry for this inconvenience.

As for the remaining it due to popular demand, it is back-ordered and we are afraid we can't ship it to you this time.
The other 2 items are available.

Therefore we can offer you following options:

Option 1 Wait a little longer for the item to become available.
The item should be back in stock soon and we expect to ship on December 26th. We will send you a shipping confirmation email once the item is shipped out to you.

Option 2 Choose replacement
In that case please kindly give us the website link.
If there is any price difference we either refund you or ask you to cover it, if you choose item more expensive.
We suggest you choose the item whose priority dispatch date is marked with"Availability: In Stock".

Could you please tell me your decision?

Thank you for your understanding.
We look forward to hearing from you and we will do our very best to assist you.

12/17/2018 04:49:31 CST

I can't tell what one that is out of the three it doesn't have a product number

Which one is it so I can answer your question.
12/17/2018 07:04:05 CST

Please tell me if I will not be receiving any of these prior to Dec 23rd before I leave for a holiday for 1 month. I cannot believe after paying express shipping that all 3 are still even processing to be shipped. I do not understand how an order can be placed on Dec 6th, you can advertise express shipping and then almost 2 weeks later they still have even been shipped. I am assuming after you ship it you have no guarantee on how long it will take to arrive as well, am I right?
Zaful Customer Support At 12/17/2018 07:17:49 CST

Dear Brittany,

Thank you for your kind reply.

Stock and availability shown on this site are for your reference only. While we strive to provide the most accurate and timely stock and availability information, information may become out of date and may change between the time you added an item to your cart and the time your order is received. Sorry for this inconvenience.
We couldn't guarantee the delivered date.

You need to pay 5USD if you prefer the express shipping since it will be charged by shipping company.

We suggest you can choose a replacement for item 220
If you prefer to exchange the goods, it is recommended that you choose the items which are marked with "Availability: In Stock".
Thanks for your patience.

12/18/2018 01:15:50 CST

I did pay the $15.000 express shipping? What do you mean $5.00? I will pay 5 dollars for some shipping I am just trying to get them before the 23rd which is why I DID choose items that were In Stock and paid EXP shipping.

Dear Brittany,

We apologize for this inconvenience.

It's my fault. You have already paid express shipping fee during your checkout.

Unfortunately the item 220 is still backordered.
We are afraid that you can not receive the package before December 23.
We suggest you can choose a replacement.

12/19/2018 12:50:51 CST
I understand errors happen I was just being given the wrong shilling info so I wanted someone to not be telling me I needed the pay extra and that's why I didn't get it in time. Anyways

I will switch it to the one in the photo attached, only if that one can get here before I leave otherwise I'll just cut my losses and wait for the orange one to use next year. Jpeg
12/19/2018 01:20:18 CST

I will change it to the one in the imagine below if it can get here before the 23rd. Jpeg
Zaful Customer Support At 12/19/2018 06:52:33 CST

I have changed the item for you.
However this change can only be reflected in our system.
You are unable to see any changes in your account at this time. This is normal.

We will ship your order as soon as possible.
Once your order has been shipped out we will send you a confirmation email.

Thank you for your understanding.
Please feel free to contact us anytime.

12/19/2018 11:29:10 CST
Does this mean it will be there in time
Zaful Customer Support At 12/20/2018 05:11:49 CST

Dear Brittany,

We are sincerely sorry for this inconvenience.

We have shipped your order, and it is on its way to you.
Please check all your delivery details below:
Estimated shipping time is 4-10 business days(not including weekends) after dispatch date.

Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.

Should you require additional assistance, please feel free to reply this message directly.
Best Regards

12/24/2018 11:15:53
I am incredibly frustrated and confused with your service! I want a refund, especially for my express shipping that I paid. I was told back on Dec 14th that at least 2 of the 3 bikinis that I had purchased would be shipped within the next 1-2 business days and even though the 3rd one was unsuccessful with the express shipping that I would receive the other two. Now it seems your company had waited for us to resolve the 3rd one until anything was shipped causing me now not to receive ANY OF THEM prior to me leaving the country for over a month. I would like this to be resolved asap as it seems to me like for your own benefit you waited to ship the other two to save on shipping costs until we resolved what to do with the third one. This is ridiculous, especially for a customer that paid an additional 15+ dollars for express shipping at the beginning of December. Then In this thread, I was told I didn't pay for express shipping and I had to pay more, then I got an apology for that being a mistake on your end. IN ADDITION TO THAT I said that I wanted to wait for the orange one IF there was no guarantee that the "replacement" black one that was in stock would be here before the 23rd and STILL no one listened and just shipped the black one knowing it would not be here in time as well.
Please advise on how you can make this right as I have never seen such terrible service. I understand the holidays make shipping tough but all I was asking for clear communication and it seems you withheld everything for your benefit for whatever reason. Prior to responding please actually read this thread to understand as each answer I get does not coincide with what we have already discussed.
Zaful Customer Support At 12/25/2018 09:23:41 CST

Thank you for contacting ZAFUL.
Total delivery time= processing time+shipping time
Processing time:
All products require a processing time.
It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H.
We fully understand that we have caused many inconvenience to you and
-----
01/10/2019 04:18:44 CST
Just give me my money back! You basically charged me for a product, charged express shipping, didn't deliver it in time, changed me order incorrectly then now you want me to use my gas to drive somewhere to pickup a parcel and the shipping company says I need to pay over 25 dollars in taxes when I pick it up!
Dear Brittany,
Thank you for contacting us.
According to our website's policy import taxes are solely customer's responsibility.
As I mentioned before I was out of the country by the time this late shipment came in and now that I am back in the country I called DHL to arrange pickup and I was told based on your request this had been shipped back to you and received by your company on Jan 13,2019. When do I receive a refund for this?

Then I was told basically I could get a partial refund but they were keeping the product and not resending it. So I basically paid for nothing but a headache.

At the ifrst hesitant to use zaful. I did my research bcos the items are so tempting. And i found out that lots of youtubers were also advertising zaful. So i tried ordering from it eventhough it is from overseas. At frst i tried ordering 3 items that are on sale. I read all the reviews bcos i dont want my money go to waste. I had to wait 8days for it. I even contacted their customer service on whatapp to follow up on my orders, bcos i really have no idea on how this thing works. Got the first 2 items, I was very satisfied, The size is accurate, the quality is great. My 2nd order, was on regular items, still read the revies from other people's prespective. It arrived exactly 15days, i know, it longer than expected BUT, it CHRISTMAS SEASON THAT TIME sooooo, it hectic, but the quality of the items is still consistent. I even got items that has no reviews, no stars, no pictures, and just new arrival. Got the item, and im so satisfied from the quality of the coats. Imaginw buying those qualities coats in H&M or UNIQLO, youre gonna be totally bankcrupt after shopping. AND NOT TO MENTION! THOSE Z BONUS AND DISCOUNT STABS. Were totally helpful, God bless. KUDOS toZAFUL and everyone behind it, Thank you so much, I STILL HAVE MUCH MORE COMING THIS FRIDAY.

UA**************S001

The item arrived on time. It was a hassle free transaction since they had cash on delivery. I liked the items i bought and i would definitely consider ordering again

I was weary at first to order because I have ordered from Wish.com before and they are terrible. But I must say the whole experience was the complete opposite. Ordering was a breeze and my order was received so quickly. One thing I was thrilled about is that your order is delivered right to your door and not a single extra payment is made. I ordered bikinis and all of them are made of such great high quality material and they look exactly like in the pictures. They come in sealed packaging and with hygiene protectors on as well. I am very happy with my order and will be ordering more in the future, a lot of my friends have seen my bikinis and have now ordered for themselves as well. Order date 12/05/2018, invoice UB**************S001.

This is the first time i ordered at zaful and i didn't expect it to be this easy because even though they are international online shopping site they have COD "CASH ON DELIVERY OPTION" and that for me is very helpful. The clothes too are also true to size and to its picture the quality packaging are also very good so all in all if i could rate it 1 to 5? I would rate it a 10! Great job ZAFUL

Order #
UB**************S001

Fast delivery nuce dress Ich würde aufjedenfall noch Mal bestellen. Die Sachen waren sehr bequem und relativ gut verarbeitet.