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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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GB
2 reviews
3 helpful votes
Follow Clara S.
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Good experience!
June 5, 2017

I bought a couple of bikinis from Zaful and they arrived within 4 weeks (one was sent out immediately and arrived within 2 weeks, and the other was dispatched after 10 days when it came back into stock), and fit pretty well. I had to sew the tops as they were slightly too big but that seemed much easier than trying to return them and get a different size as the bottoms fit well. I had a good experience, and think that the simpler your order the better. If things don't fit or you have an issue I think that your experience would be worse as their returns procedure seems really complicated, even though the customer service people are really helpful! You get what you pay for and it is a bit of a gamble, and I wouldn't order things that I wasn't sure on. Overall, really positive experience!

Date of experience: June 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Clara,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

We kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Thank you for your valued comment.

Zaful Customer Support

Norway
1 review
1 helpful vote
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I ordered two bikinis and i think it took two months for them to arrive. I'm realle happy with the bikinis but i was afraid they would arrive after I go on vacation. I live in Norway so i understand that shipping takes a while but still.

Date of experience: June 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Stephanie,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Illinois
1 review
0 helpful votes
Follow Mary S.
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Wonderful
June 5, 2017

I first placed an order with Zaful in mid-March and was happy with how easy everything was. But when i didn't receive my order after a month i was worried. Turns out it was my fault, i recently moved and entered the wrong zip code so the package couldn't be delivered. The shipping company was sending it back to the original sender. When Zaful got the package back, they contacted me saying they had it back and offered to either re-send it for just the cost of shipping or to refund my order. I was impressed with their timely and generous response to my issue. I decided to get the refund and just place a different order. The refund was posted quickly and they were so kind for the whole process. I loved it! When i placed my second order it shipped out in two different packages (two items in each one). I placed the order on 5/2 and one of the packages shipped out that day. The other package shipped on 5/7 and got to me first! The first order just arrived on 6/3 so i'm not sure what took so long but i do not blame Zaful for that. I'm just glad to finally have my products! Overall, i was happy with their kindness and how they helped me after i made a mistake. Such a great company! Plus the products are so affordable and just how they appear online - you're getting for what you paid for. So cute and so comfy, i am more than pleased with my order. I can't wait to wear my cute Zaful fashion all over this summer.

Date of experience: June 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mary,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

We kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Thank you for your valued comment.

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Ellie L.
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Pretty great
June 5, 2017

Great products for the price, great response team, only thing I find slightly negative is all the added fees once you are checking out, shipping, tracking, etc. and how long it takes to arrive. But other than that I love Zaful and will definitely be ordering from again.

Date of experience: June 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ellie,
We appreciate that you took to the time to write a review.

Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimated shipping cost will be displayed for each available shipping method.

Thank you for your time.

Zaful Customer Support

Poland
7 reviews
2 helpful votes
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Zaful rewiev
June 5, 2017

I love shopping in this store. Beautiful clothes, I always have problem to choose only few. I would like to have them all! Best quality, good prices and fits me perfect because they are true to size. Easy to order, fast shipping and good time of delivery. I am sure I will order more. Service is really helpful. You can ask about everything and you will always get an answer. I recommend!

Date of experience: June 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ellie,
We appreciate that you took to the time to write a review.

Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimated shipping cost will be displayed for each available shipping method.

Thank you for your time.

Zaful Customer Support

Singapore
2 reviews
3 helpful votes
Follow Charmaine T.
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I got to know about Zaful from youtube, by watching on their swimwear reviews. The videos were either hits or misses, but the prices are too irresistible not to order from them so I took it with a grain of salt while ordering. I did not regret at all!

I ordered twice from them, with a total of 4 bikinis and 2 sunglasses. Shipping was really fast for me. It was shipped out and reached me (Singapore) within the week for both orders.

Overall, all items were of great quality. The sunglasses are really very well made, with good heavyweight material. They actually look and feel expensive. The bikinis are overall well made, with good stitching and thick fabric. The only gripe I have is the sizing. The sizing chart is not very accurate, and only some have actual measurements, so it'll be great if they can have the actual measurements for every single piece of clothing for better estimation. I'm a UK10 and but instead an XL for their bikinis is perfect on me. So word of advice, size up!

In conclusion, Zaful is an affordable clothing website to shop at with extremely good quality accessories and swimwear.

Date of experience: June 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Charmaine,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Canada
1 review
0 helpful votes
Follow Erica S.
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I have bought multiple bikinis from zaful and I am happy with my purchases! I was a bit skeptical of the website based off some bad reviews but it exceeded my expectations. All of the bikinis looked just like the picture and were good quality for the price. Shipping took about 3 weeks which isn't too bad considering it's free. Definitely check out the website if you're looking for cute inexpensive bathing suits

Date of experience: June 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Erica,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Italy
1 review
0 helpful votes
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Love zaful
June 5, 2017

I ordered for zaful and I love it. They have so many Beautiful and fashionable clothes and accessories. Their products have a superb quality. Customer service is active 24 hours a day, for any problem you can talk to customer service through a chat. Their customer service is handled by gentle operators! The products came to me on the dates set in well-sealed packages. Really satisfied with zaful! Recommended.

Date of experience: June 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Laura,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Canada
1 review
1 helpful vote
Follow Ysabelle F.
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Great
June 4, 2017

I order a bikini and the quality is good for the price. It arrived after 2-3 weeks. It was easy to pick the right size with the reviews and the size charts.

Date of experience: June 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ysabelle,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

California
1 review
0 helpful votes
Follow Heather W.
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Zaful is amazing!
June 4, 2017

I was skeptical about ordering from this website since it's wholesale but it turned out to be amazing! I ordered a bathing suit for a really really great deal! And I was expecting it to be on the cheaper side but it was a great product! It fit perfect and the material was really great quality!

Date of experience: June 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Heather,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Canada
1 review
0 helpful votes
Follow Courtney G.
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So at first I was a bit sceptical just because the prices on zaful and crazy affordable so I wasn't sure what kind of quality I would be getting but I took the chance and was super happy I did I grabbed 4 binkis all in size small the matieral was amazing and well made they all fit really nice as well there was one top that was slightly a bit bigger by it's nothing huge that's going to stop me from wearing it, I read some review about shipping and me being in Canada I wasn't sure how long it would take but it was here a little before two weeks after I bought it so over all I'm really happy with the product and service zaful has provided and would recommend it for anyone to try it I already have more stuff I'm looking to buy!

Date of experience: June 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Courtney,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Switzerland
1 review
0 helpful votes
Follow lisa k.
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Surprise
June 4, 2017

I ordered without expecting too much and I have to say I was honestly surprised with the quality of the dresses... They look like on the pictures and even a bikini that I ordered fits perfectly. There was one dress that was too big but that can happen when you shop online...

Date of experience: June 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear lisa,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Canada
1 review
0 helpful votes
Follow Tianna F.
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I have ordered 6 bikinis from Zaful, and they all arrived in a timely manner. The fabrics are always great, and i've never had a problem with the sizing! I tell all my friends to order from Zaful.
Customer service is also fairly quick to reply if you do have any questions. And if you look in the review section for each item on the website, customers post their own pictures showing the item on different body types.

Date of experience: June 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Tianna,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Our sizing charts located underneath the product description on every item page in order to choose the correct size.

Thank you for your valued comment.

Zaful Customer Support

Massachusetts
1 review
0 helpful votes
Follow Kuri O.
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The clothes and swimsuits they have are my style. I get compliments whenever I wear them and people ask me where i bought them. The size charts are very helpful, especially when i doubted my choice of size upon picking some items. I made a mistake when picking the size once and contacted Zaful. They responded very quickly and really helped me even though I was the one that made the mistake. I would definitely purchase from there again regularly. This opinion is based on my positive experience and i am writing this review because i really
Recommend this website :)

Date of experience: June 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kuri,
We appreciate that you took to the time to write a review.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Thank you for your time.

Zaful Customer Support

MD
1 review
0 helpful votes
Follow Laura P.
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Lots of nice style
June 4, 2017

There are lots of nice styles but it's a bit difficult withe the size, so pay attention to this. They write the measures and it's really important to choose what is write for tou. The quality is very good and you have lots of style to choose from.

Date of experience: June 4, 2017
Greece
1 review
0 helpful votes
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Zaful honest review
February 18, 2021

I've ordered from ZAFUL a couple of times. The customer support is excellent, I've always gotten a full refund in the case that was an issue with my order. I mostly order swimsuits and I can say that I have paid 100$ or even more for a swimsuit but my favorite one is from Zaful which was only for 12$. Check the reviews for a better understanding with sizing, other than that it's a very good option for your clothing needs.

Date of experience: June 4, 2017
Greece
1 review
0 helpful votes
Follow Eirini K.
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Content!
June 3, 2017

I ordered two swimsuits from Zaful and they were so so so so nice. The came well packed with no weird smell, very fast shipping and the most important they were just like the pictures the sizing perfect. I'm very very satisfied!

Date of experience: June 3, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Eirini,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Washington
1 review
2 helpful votes
Follow Mindy K.
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I paid for express shipping and it has already been three weeks, I still have not received my items. I contacted Zaful and received horrible customer service. They completely ignored my concerns and told me to order a different item. Please note my items are not on back order... why would I continue to order more product?! DO NOT USE ORDER FROM ZAFUL. Rating negative ZERO!

Date of experience: June 3, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mindy,

We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best regards,

Zaful Customer Support

GB
1 review
0 helpful votes
Follow Becca M.
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Great Quality
June 3, 2017

I bought the halter tie dress from zaful a few weeks ago, it is a great size and fit because of the zip and ties which means you can have it as tight as you want! Despite the long shipping wait, it is a good and cheap buy with the free shipping offer that was onGreat shopping site! Especially with the easy conversions!

Date of experience: June 3, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Becca,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Hong Kong
1 review
0 helpful votes
Follow Emily T.
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I've bought really beautiful and budget friendly swimsuits that would be extremely expensive for their quality in other places. I found this website through youtube videos and facebook adverts and they're really useful to find the items that I liked. The majority of my package and my friend's packages came within a week (not sure if that's because I live in Hong Kong.) The customer reviews are really easy to understand as well and they can post images too, and they can let you know whether most people said to order a size up or size down. Overall, really nice swimsuits, cheap, quick shipping, and a really easy website layout. I would really recommend it.

Date of experience: June 2, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Emily,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071