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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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GB
1 review
7 helpful votes
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If I could give 0 stars I would but there is no option for that please please do not buy from this online company it is a scam a con everything it possibly could be. The pictures are completely different to the items actually recieved poor poor quality cheaply tailored and cheap fabrics not as shown or described and sizes are way too small and garment tailoring is very uneven the fits are horrendous also even if they don't have the item in stock it shows they do and you will pay for it then they will only ship out what's in stock and you are waiting for the rest of the order for over 3 months only for them to then cancel it without notice. You will also pay customs not worth it at all. After getting in touch so many times complaining nothing is resolved you have to chase them I am still waiting for something to be done about the 3 items out of the 7 I did eventually recieve I wouldn't even put them into charity for someone to wear that's how bad they are. I want my money back

Date of experience: June 9, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sonia,

We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

We have contacted you on May 7th about your remaining item and full refunded you via our ticket system. Please kindly check it and reply to us there.

Best regards,

Zaful Customer Support

Azerbaijan
1 review
0 helpful votes
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My name is Ayan and nickname in Zaful is 8j62h6d8. In 05/12/2017 i was ordered my first order in Zaful! I am happy with the order completely! The bathing suit has arrived exactly in three weeks after the order. Quality of a swimming suit very good. The swimming suit size exact, has suited me perfectly. The size in a brassiere the same just, supports a breast and doesn't press! As I also wanted! Now is in what in the summer to the beach!

Date of experience: June 9, 2017
Canada
1 review
0 helpful votes
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I've ordered several swimsuits from Zaful, and overall I am very satisfied with my experience. The fabrics are good quality and the designs are very flattering, and of course the price is very affordable. They are in general made small, so I would check reviews before ordering your size so you don't end up with one that's too small, but other than that, very cute products. I was unsatisfied with one model I ordered, but their customer service was very quick to find a solution that I was satisfied with, so I was very happy. The only reason they didn't get 5 stars was because it takes a few weeks to receive the products.

Date of experience: June 9, 2017
Italy
1 review
3 helpful votes
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HORRIBLE
June 11, 2017

Horrible dresses, they didn't let me to delete the order. Dresses of bad quality. Don t buy here!

Date of experience: June 9, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Leonardo,

We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Your order has been shipped out, In this case, it can not be cancelled.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best regards,

Zaful Customer Support

New Jersey
1 review
0 helpful votes
Follow Amy J.
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I've ordered a few swimsuits from Zaful and the prices are ridiculously cheap for the quality. I'd say it's worth it. The site isn't a scam. The only reason I gave it four stars was because the shipping takes a while, but that's to be expected. I recommend buying from here for good quality low-price swimsuits or clothes. Also, the customer service is good and they reply to all of my complaints or tickets very quickly.

Date of experience: June 8, 2017
Canada
1 review
1 helpful vote
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I was surprised by the quality of the products that i got from Zaful. I was a little sketched by the prices and where it came from but the quality has actually impressed me so far. I have a few other orders coming and i'm excited to try them out.
The shipping is less than impressive. I don't like how one order can come at three or 4 different dates in different packages. But they all got here so that was good at least. Wait time was a bit too long for my liking. But like i said, they all arrived and i wasn't needing the items urgently. I wouldn't recommend purchasing from Zaful if you are needing the items immediately. But if you are patient, the products are worth the wait.
I highly recommend subscribing to text updates for tracking on USPS if you are ordering from the US. The site's tracking updates aren't very accurate but USPS updates were extremely helpful once the package was received in customs.
Over all i am pretty satisfied with this site. I love their Z-points which has saved me a ton of money. I even won a free dress on their get it free spinner! I plan to purchase in the future. Reviews on products definitely help on the deciding process of products.
Sizing has been true for me on everything i have received so far! Customer service responds in one business day and very informative of my questions thus far.

Date of experience: June 8, 2017
Oklahoma
1 review
0 helpful votes
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Most bikini tops or bottoms by themselves from stores are $15-40
I paid less than $40 for two bikinis!
I was very impressed with the quality of the suits as well
Highly recommend buying from them!

Date of experience: June 8, 2017
Spain
1 review
0 helpful votes
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I order 7 items a moth ago, I paid for the express shipping and I just have 3 items, im so disapointed with this page. Please dont make order in this page, there are a lot pages so dont het wrong like me.

Date of experience: June 8, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Cristina,

We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best regards,

Zaful Customer Support

Pennsylvania
1 review
1 helpful vote
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So much anger
June 9, 2017

If you are willing to wait 25 days and then receive the wrong bathing suit in a color that is not even offered on the website, go for it!

Date of experience: June 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mara,

Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

We are sorry that we could not meet your expectations.

We do provide very accurate product descriptions on all of our product pages.

We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.

Many thanks,

Zaful Customer Support

Oregon
1 review
1 helpful vote
Follow Jessica M.
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NEVER SHOP HERE!
June 9, 2017

First off, the customer service is TERRIBLE! I ordered two bikini's and a swimsuit cover-up for my honeymoon. I received one bikini and the cover-up, but have never received my second bikini. When I contacted them MULTIPLE TIMES, I never received an answer! The emails said I never payed, which contradicts what is on their website under "my orders", as well as my bank statements. In short, save your time and money and DO NOT shop here. It's not worth it! I hope they go out of business for being so unprofessional!

Date of experience: June 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jessica,

We at Zaful can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours. Our US phone number is: 1-720-346-9332.

Unfortunately we currently do not have phone lines available outside the US.

Please note that Zaful only operates this phone line, and any calls made to you from other numbers claiming to be Zaful should be hung up immediately. We will never ask for our customer's bank details over the phone.

For your packages, we noticed that it has been delivered on June 7th. For more details, please kindly check your account of "My tickets".
We have contacted you there.

We look forward to hearing from you soon.
Zaful Customer Support

Canada
1 review
2 helpful votes
Follow Molly M.
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I ordered 4 different swimsuits from zaful and I'm happy with all of them. The shipping was relatively fast and it's hard to find better prices. Just be mindful of the sizing because they fit relatively small-- size up if you need. They have a rewards program too that gives you store credit. All in all would order from them again.

Date of experience: June 7, 2017
GB
2 reviews
2 helpful votes
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Excellent Service
June 7, 2017

Zaful is a great website, it has all the latest trends and the website it easy to use and easy to order. I have always been happy with my purchases, the materials are always lovely. Defiantly will be ordering from them again and i always recommend to friends.

Date of experience: June 7, 2017
Portugal
1 review
1 helpful vote
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One of the best
June 7, 2017

I bought two items: a bikini that fits great, unlikely most of the bikinis in other online shops, has a good colour and material; and a two piece set, which for me the top fits a little bit awkward because i have big boobs, but for a small beasted women it would be amazing.

Date of experience: June 7, 2017
NL
1 review
2 helpful votes
Follow Kirsten v.
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Awful website. I ordered three things, of which the size guide told me I wore a size M, so I went up a size, and all my items were about two sizes too small. Also, I ordered shorts, and there wasnt even a hole where the button was supposed to go through! Am I supposed to cut that in there myself so I can close it? Also, I left honest reviews on the items, telling the truth, and they deleted all of them. No wonder you only see positive commentary on their website! Honestly, I'm extremely disappointed with my first Zaful experience and I will never order anything there again. If I could give zero stars, I would.

Date of experience: June 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kirsten,

Thank you for taking the time to give us feedback.

We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/
We are aware that we need to improve on some aspects.
Please rest assured that we always do our best to help our customers and satisfy our customer.

As for your order, we have offered solutions for you in our ticket center.
Please log in your account and reply to us there.

Best regards,
Zaful Customer Support

Israel
1 review
4 helpful votes
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Swimsuits
June 8, 2017

I ordered zaful 2 swimwear from the site and it came to me today. The swimsuits are small and I want to change how can I?

Date of experience: June 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Revital,

We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have taken concern about your order in our ticket center. Please kindly log in your account and check it.

Best regards,
Zaful Customer Support

Mexico
1 review
1 helpful vote
Follow Ericka A.
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I am so pleased with my experience with Zaful. I loved this website the instant I started to see their wide range of clothes and even better when I saw the price! I'm so happy with my purchase and am sure that I will come back for more. Go shop at zaful!

Date of experience: June 6, 2017
California
1 review
5 helpful votes
Follow Paige F.
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Zaful is Awful!
June 8, 2017

Never buy from the company! Terrible products and the worst customer service! Save your time and money and shop at other online sites.

Date of experience: June 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Paige,

We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue and refunded you. Please kindly login to your account and reply to us there.

Best regards,

Zaful Customer Support

Australia
1 review
1 helpful vote
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Considering the price of all Zaful products I have been overwhelmed by the high quality and standard of all items I have received. I have made a number of separate orders on different occasions and on all occasions I have been more than satisfied with the products and the help from the Zaful support staff. On one occasion I had one product in an order being shipped separately and the Zaful staff were always helpful in giving me an update on where my order was at all times. I will definitely be using their site again and I would recommend its use for others.

Date of experience: June 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Isabella,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Texas
1 review
1 helpful vote
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Love love love
June 5, 2017

I absolutely love Zaful, if I'm ever look for affordable trendy fashion I go to here. I have purchased from this website 4 separate times and have never been disappointed. In total I've purchased about 30 items ranging from tops, dresses, accessories, and swimwear. It does take a while to ship, 2-3 weeks depending on the items so keep that in mind when purchasing, that part has never bothered me.
I highly suggest doing research on items before you purchase (i. E. Read reviews, look up items on YouTube, and check sizing)

Date of experience: June 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Madison,
Thank you for taking the time to write your review. We at Zaful really appreciate this.

We kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Best Regards,

Zaful Customer Support

California
1 review
1 helpful vote
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AMAZING
June 5, 2017

When I first decided to check Zaful out I was a bit skeptical. From what I heard it was either a hit or miss. But COME TO FIND OUT, Zaful is THE place to get cute apparel for a price you can't pass up. I would recommend this site to any one and everyone. I've never had a bad experience with them. LOVE IT!

Date of experience: June 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kirstin,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071