Clara S.

Terrible company. Dresses are nice yes but the whole returns policy is shocking and not worth the hassle of buying from them. I bought a dress for £150 which was previously £200. Because it was in the sale I cannot get a refund, only store credit or an exchange. This is ridiculous considering that I spent so much money on the dress regardless, and nothing on their website is cheap. People can't help it if the item doesn't fit- that is all part of online shopping. Yes they do warn you that certain items can't be returned or can only be refunded with store credit but this policy is shocking regardless.

If it was £20 that I had in store credit that is fine, but they are effectively forcing you to buy other items with them because they keep your money. This is a really shady tactic and not something I would expect from such an expensive boutique company.

Not worth your time - I would give 0 stars if I could. I don't want other people to fall into the same trap that other people have already.

I bought a couple of bikinis from Zaful and they arrived within 4 weeks (one was sent out immediately and arrived within 2 weeks, and the other was dispatched after 10 days when it came back into stock), and fit pretty well. I had to sew the tops as they were slightly too big but that seemed much easier than trying to return them and get a different size as the bottoms fit well. I had a good experience, and think that the simpler your order the better. If things don't fit or you have an issue I think that your experience would be worse as their returns procedure seems really complicated, even though the customer service people are really helpful! You get what you pay for and it is a bit of a gamble, and I wouldn't order things that I wasn't sure on. Overall, really positive experience!