YOOX

Sent defective item. Promised refund within maximum of 6 business days.
Its already 2 weeks no refund, customer service answered "Your request has been forwarded to the relevant department, who will contact you as soon as possible" and this as soon as possible never happened. Avoid this nightmare if you value your time and nerves.
SHAME ON YOOX!

I ordered just once from them and it would be the last time. Customer service, condition of the clothes, wrong items, bot mails, late delivery... I can go on and on...
This web site is one of the worst I have ever use and I am buying on internet everyday and almost everything!
So unprofessional, they do not answer on my emails, I got only a partial refund (for one dress only), they sent one (of two) wrong dress (probably they sold my dress to someone else and they tried to push me to buy some ugly dress they sent me because the dress I have ordered is not available anymore... So... now I am waiting a refund for that dress too but no luck... Avoid this website and try other: Best secret, The outnet, Zalando, About you etc...

I purchased a pair of boots. They didn't arrive. The company continued to write excuses, delay after delay. 2 months on & still no boots or refund.
I will be taking matters legally, they have the worst online reviews & believe they feel they can rip customers off. This retailer should be stopped.

I have worn Ralph Lauren t-shirts for many years so I ordered 6 new items to refresh my wardrobe. The items arrived and after 1-2 wears they have degraded significantly - they are MUCH lower quality than any Ralph Lauren items I have had previously.

I contacted Yoox to explain that I had spent a lot of money on 6 items that were faulty, and they refused point blank to help or do anything (return or refund etc.).

Terrible product, terrible customer service, overall really poor!

I wear an American Women's shoe size 11. I ordered a size 12 from Yoox, just to be in the safe side, as foreign shoe sizes often run small, and this was on sale with a no-return policy. I figured if they turned out to be a little big, I could stuff a tissue in the toe. I received the shoes this weekend. They are SO SMALL that I can't even stuff my foot into the shoe! I did try to return, but no go.

Bought a 300.00 pair of Hogan shoes, and noticed that the leather was peeling the first day! They will not do anything to make it right! No offer for a refund OR to replace with a NEW pair! There is no way I did anything to cause this as I work behind a desk all day!
Do yourself a favor and purchase from a reputable company-Yoox is not! I only wish I had read all of the reviews before my purchase!

I ordered a Jennifer behr knit hat for hundreds less than in other sites. I then saw the very mixed at best reviews. However I got the hat in good condition and on time- within a few days of ordering

YOOX business model could possibly be one of the few companies to operate with complete contempt for there customers and still be successful.
1) attempted phone calls to their customer service department is hit and miss that you will get through to anyone. Usually you're on hold for about 10 minutes and then call just disconnects. If you do actually get through, they are rude and absolutely no help at all.
2) the products they sell are usually seconds, damaged, or previously worn. Again any attempt to rectify this through their customer service personnel is futile.
3) once you receive your merchandise and you realize that it's not what was represented, efforts to get a refund is nearly impossible.
I won't be shopping there again and don't say I didn't give you fair warning.

1. Ordered plain black shirt, got poker dot one instead.
2. Only got confirmed shipment 3 days after i clicked pay online all the while silent.
3. Customer care said it takes 3 weeks to figure out what went wrong to get correct plain black shirt, so i will go for return and refund because it still takes one week less.

Like some other comment, i would give a zero star if i could. Seriously YOOX, you should just close down and not be in business. You have no place in the online shopping world. RIP.

Took money for 4-7 days delivery. A week later order still not left the warehouse. Called CS, they refused to cancel/ refund because the item is in 'shipping process'. Has it left with courier? No. When is it leaving? We don't know. Can literally be any time, 20 years from now. Awful awful company, don't use!

After ten years of shopping at Yoox.com I was banned without any advance notice for "unusual use of return and refund policy". Customer service explained that I ran afoul of some undisclosed internal business metric applied by Yoox. Alas, Good bye Yoox, Hello Farfetch

After making my purchase, I discovered several websites with reviews that were very concerning. I had no need to worry.

My purchase (nike trainers) turned up as expected, a day early actually, in perfect condition etc.

I'm buying from the UK and I think the company is mostly based in Italy so delivery took a few days but I was happy.

I haven't needed to return anything or contact customer services since my order was correct.