YOOXReviews 540

I made a purchase the first week of December 2017 returned it, following all instructions, Dec 29. I received a refund confirmation. WEEKS later I received an email stating that due to a Yoox system error and my refund was not going back to my card, but instead would be transferred to a Yoox credit. I responded that this was okay. A paypal transfer was offered. My business does not condone the use of paypal so this is not an option. Many emails with Yoox and the Better Business Assn later, I was offered a wire transfer. The banking information was provided in late March. Just checked my accounts--no wire transfer was ever made. So for 5 months, Yoox has had over $200 that they won't return to me.

I was VERY hesitant to order from YOOX given the reviews all over the web, but they had a Love Moschino handbag that I couldn't find anywhere else.

I really wanted the bag and I decided to risk it.

On April 2nd, 2018 I placed my order, and now 8 days later it's in my hands.:)

It's beautiful and perfect! It was very well packed with all of the tags were in place.

Also, of note there was preprinted a UPS return tag included

Anyhow, that was my experience, your mileage may vary...

I have been a customer for 16 years. I was abroad for 2 years and came back to Europe and shopped again with Yoox 2 weeks ago.

2 years ago, I received my package within 4-5 days. Always great products and prompt service. But now, things have changed!

My order has been "preparation" for 10 days. Then today, I got a mail saying my order was cancelled because they couldn't get the authorization to deduct from my card. Then I checked my account. The amount was already deducted 3 days ago!

I called the customer service telling them that the money was deducted already. But what the man said was it looked like it's been deducted, but actually not. What does that mean? THE AMOUNT WAS GONE from my account.

I'm not going to waste my time talking with Yoox customer service. As I read the reviews here, I might not get my money back. I've sent a message to my bank about this.

I think Yoox is having a financial problem, so DON'T SHOP. There is a great chance that you'll lose your money.

I bought some items from this site years ago. Prices were amazing and quality was great. Took another shot with them after remembering they existed. Product $500 - on clearance - wasn't shipped until 7 days after ordering. Product's designer box was torn to pieces and held together with scotch tape. Tags cut and scratched. Really? But i like the item so. Eh may try them again but probably not... there are too many other companies who have better service.

YOOX JUST STOLE MY MONEy. I've tried to return or to exchange my items, but they told me that it was "final sale", but that wasn't true. I talked with them many times and I tried to explain nicely and asked them to help me and at least exchange the size but they keep says "there is nothing we can do about it". If I can I was going to give them 0 stars. When you sell high-end stuff you need to try to bring your customers back, not just fish and bite, let's take that persons money and forget about him/her, there is more fish in the water. STAY AWAY!

I ordered a pair of Lanvin sneakers. They arrived quickly and the order was correct, but I didn't like them as much in person, so I was thinking of returning them. When I went online to do this, I saw they were on sale for 30% below what I'd paid (about $430), with free shipping. I sent a message to customer service, saying that I was going to return them, but that I would keep them at the lower price, if they could refund the difference.

They confirmed that I could order a second pair at the lower price and return the first pair, but they wouldn't just refund the difference. Would have been a win-win, since they were paying for shipping. I was really annoyed that they wouldn't do this, since other retailers do it (especially retailers that sell high-end products), and was ready to just return them and forget about it.

After some back-and-forth, and letting them know that I'd written a negative review about the experience, they agreed to credit me the difference. The credit came through pretty quickly, within a couple of days. I'm happy with this result, am keeping the shoes.

Glad to see them step up to keep a customer happy, so this is an amendment to my initial review. Look forward to shopping with Yoox again.

I wouldnt have placed such a large initial order. I purchased 6 pair of shoes from my savings and a top. One pair sent to me were 170.00, had been worn and the bottom of the shoe showed this, as well as a peeling size sticker. I contacted yoox within days. I sent photos documenting the wear to the shoe. As i rechecked their site i noticed the same shoe had gone on clearance and was now 30% off. The shoe was now 130.00 instead of the original price i paid. I offered to keep the worn shoes which they would not be able to resell if they would honor the sale price they had marked the shoe down to. They would not. Then i offered to purchase the shoes at the duscounted price, receive them, and make sure the markings on the sole of both pair werent just variated to show the pair sent to me had been worn. The customer service team then revoked the offer for me to return the shoes and sent infuriating emails. It does not matter how good a customer you are or how much you spend, your customer service experience will go no where and leave you feeling pissed and devalued. I will not buy from them asgain because of these rude exchanges. They spent days going back and forth w me in emails to use up their 20 day return policy just.so they wouldnt have to accept a return of shoes they sent me which had been worn!

Oh, the issues I had when trying to resolve an issue with this company. For a high-end distributor this company is the most unprofessional I have ever encountered. I purchased two Doucal wing-tipped shoes and a pair of Santoni blue shoes. I received the Doucal shoes with scuff marks on the bottom of both shoes. They sent me WORN shoes. When I contacted customer service about it they told me no supervisor was available to speak to me. "Chloe" emailed me and offered me 10% discount on the shoes for my 'inconvenience'.
Then, I received my other Santoni shoes. I slipped my foot in and felt an immediate pain. I took it out and my foot was bleeding! I reached my hand inside the shoe to find a small NAIL! After my tetanus shot, I contacted customer service to speak to a manager. Guess what? No supervisor was available to speak to me. Then I received another email, stating in part: "based on your inconvenience, we recommend you return the shoes." No one seemed at all bothered, even after reviewing the photos I sent of the nail sticking up from within the shoe.
DO NOT purchase from this site. I don't care 'how cute' something is. If anything is wrong with your order you will have to deal with the worst customer service on the planet! DON'T DO IT.

As I read the recent reviews I'm concerned I won't be receiving a refund! Purchased items in December and sent a few for return before Christmas. Received an email in early January and didn't expect an issue. Up to this point I've never had a problem and have purchased many things over a long period of time. Had noticed that order processing and shipping had slowed but now I think I have to chase my credit card company for this shady business practice that is not isolated.

January 4...

Your return xxxxxxxUSBR has been accepted.

We have requested the refund for USD 232.74 to the Credit Card used for the payment of your order xxxxxxx.

Refund times depend on your Credit or Debit Card Company.

If you have returned other items from this order, they may still be processing. We'll email you once this is complete. Please allow up to three working days.

February 23...
Thank you for shopping with yoox.com.

We are contacting you in regards to the recent return of your order xxxxxxx.

Unfortunately, we were unable to process your refund to the original form of payment due to an unanticipated technical error on our end.

We sincerely apologize for any inconvenience we have caused and would like to offer you a YOOXCODE for 15% discount + Free Express Shipping, valid for a single order placed on YOOX until 31.12.2018.

YOOXCODE: W4I15JU7

We also assure you that we are doing our best to solve this inconvenience as soon as possible.

In the meantime, we have now issued your refund to your account in the form of Moneyoox.

At your next purchase, while logged into your account, this method of payment apply automatically.

If you do wish for an alternative to Moneyoox, please contact us by replying directly to this email with a PayPal account that we can transfer the balance to.

His company are absolute RUBBISH. The boots I bought lost the heel tip within an hour of wear and they reassured me I would be reimbursed the cost of repair and a refund of 30% of the cost of the boots. I have spoken to customer care about 7/8 times and each time get someone new who tells me something different. From being told the above to being told I would get 30% of the cost of the repair! 30% of £9! Absolute disgrace. Won't put the call to anyone senior and each person lies to get you off the phone or worse cuts your call off! The cobbler who mended the boots said the quality was appalling anyway! He said don't drive in them don't dance in them don't go out in them and laughed and said in fact just send them back! So after fixing them and yoox have told me they will only refund now the repair I am sending them back but nervous they won't give me the promised refund. The inside sole has also totally rumpled up making them awful to wear. ABSOLUTELY AWFUL! Worst customer service and quality goods ever.