Taylor H.

I ordered a pair of Lanvin sneakers. They arrived quickly and the order was correct, but I didn't like them as much in person, so I was thinking of returning them. When I went online to do this, I saw they were on sale for 30% below what I'd paid (about $430), with free shipping. I sent a message to customer service, saying that I was going to return them, but that I would keep them at the lower price, if they could refund the difference.

They confirmed that I could order a second pair at the lower price and return the first pair, but they wouldn't just refund the difference. Would have been a win-win, since they were paying for shipping. I was really annoyed that they wouldn't do this, since other retailers do it (especially retailers that sell high-end products), and was ready to just return them and forget about it.

After some back-and-forth, and letting them know that I'd written a negative review about the experience, they agreed to credit me the difference. The credit came through pretty quickly, within a couple of days. I'm happy with this result, am keeping the shoes.

Glad to see them step up to keep a customer happy, so this is an amendment to my initial review. Look forward to shopping with Yoox again.