YOINS

I have tried for days to call or email about a return. They sent me wrong sizes and three of one order! Every time I try to email, an ad interrupts and I can't get through. Upon reading the reviews I feel I am going to be stuck with $100.00 worth of clothing, some I did not even order. This was a big mistake and unless I hear from soon I will take this to the NY attorney general! If any one else has this problem, I suggest you contact your state attorney general.

This is a follow up on the poor customer service. They replied stating that they where going to correct things and make things right. Well that was 3 weeks ago. I have not heard a word from them. Sound typical? I will continue to post and leave negative comments about this shady company. Until this issues resolved. Do not buy from Yoins, really go elsewhere

This is the worst site I've ever used in my life. Not only did the items take weeks to arrive, they were of terrible quality and looked nothing like the pictures. The dress I ordered was dark purple on the site and arrived black and size xxl and fitted like a top! Was an absolute joke so I tried to send the item back and the company was reluctant to give me the returns address! After countless angry emails I got it and it cost me a £10 to return! Still not received my money back and it's been two weeks. This place should be closed down.

I didn't expect such high quality clothing for such a good deal. Yoins has nice clothing that is so similar to high-end brands for a fraction of the cost! It all fit perfectly and arrived fairly fast to the US. 10/10 would recommend ordering from this company (:

I've bought a good few items from yoins. Overall been very satisfied with product and delivery. One blouse I purchased though ripped at the back on the first day of wearing it. Was a lovely blouse, so was disappointed.

Didn't even get a confirmation email once ordered. Items took ages to arrive, most where awful material, one was massive, one they sent the wrong size & the other was a weird shape. No returns information was sent. The customer service email doesn't work, I have been emailing them through facebook (which they previously had replied to me on about where my items were) twice a day since Saturday trying to get a returns address but still no reply! I do not recommend this company

I had nothing but good expiriences with yoins. Love the clothes and they arrive really fast even though I am far away from them. Everything I ordered was just like in the pictures. I hope it stays that way.

I ordered three items late Feb and received two of those items mid March, when asking about the third item the useless help desk at Yoins claim it was delivered.
Checking orders online the third item is still to ve dispatched so who knows what is correct

A crap service which is slow and deceptive

I ordered one item at the beginning of November. Per their policy they don't charge you until the item has shipped. Well the item I ordered became out of stock within 24 hours. I was still charged for it before it shipped. Then, the tracking number they gave me said that the package never even left China. It has been two months since I've ordered and they keep giving me the run around and telling me to check with USPS, as if there is only one location! Will never order from them again. I'd be surprised if they even get around to giving me a refund.

I am still trying to get refund for jumper I bought at Xmas. I ordered on 3/12/17.It did not arrive until 29/12/17. After numerous emails for returns advice I returned on 3/1/18.It cost 23.99, post to return £4. This has jaded my outlook on shopping with overseas sites.

Kathryn Doran liverpool

I would not recommend anyone to buy clothes from YOINS. My purchases said 'in stock' then when I bought them it changed to 'back ordered'. I got expedited shipping 2 weeks ago. I've reached out multiple times and have not gotten a response. Feel like I got played. I will never purchase from this company again and will tell everyone else to stay away.

I absolutely love YOINS! As a plus size, curvy woman, it is hard to find clothes that make me feel sexy & for an affordable price. Many places with plus size is either expensive &/or not my style. Very pleased! A big woman wants to look good too! Thank you, Yoins!

The item I ordered was told it was out of stock after they had taken money out of my account which I think isn't fair, I emailed saying when will it be shipped)I've been waiting over 2 weeks now) they said 2-5 days. Came to the 5th day nothing so I emailed then it turned to 2-4 when I emailed again! Just be honest with me! Was hoping to get this product for festival. Doesn't look like it's happening anytime soon. Oh and once it's been shipped takes up to 25 days wont be using this site again

I ordered 4 items on a sunday night from their website. Since I live in Finland, I was a little bit worried about the shipping and payment, Everything went better than expected although 2 of the items were sold out. I got an email from them and decided to wait for these two items to get back in stock, and Yoins told me I would get an email when my order is shipped. Very satisfied with their customer service!

I purchased a leather-look jacket and when it arrived (fairly quickly) I was extremely disappointed as it did not look like the ones on the website. I took a photo and sent to them to show how different the fabric and colour looks and they said it was because I photographed it in natural light. I can tell you, no amount of light could make this jacket look like the ones online. The fabric is completely different and so cheap and ugly. Yoins offered a 30% refund, which was done quickly once I accepted, but I'm still stuck with this awful jacket and won't be shopping here again. Guess the op shop will get a brand new jacket.

This is my second time ordering from Yoins. The quality of the clothes is very good hence why I ordered a second time. I got tops the first time around which have been washed and worn repeatedly and still look like new. My second delivery took forever to get here as it got lost in transit. I have to say that iris responded to all of my emails promptly and politely until my package finally arrived. I ordered 5 tops and each one is gorgeous on. I would recommend ordering from here if you dont mind a bit of a wait sometimes. Very cheap prices and great quality.

Sunny is absolutely awesome! S/he was quick to respond and sent me an email to help with my concerns. I ordered from Yoins recently and I can say even though the dresses didn't pan out as expected their customer service is on top of it. I could not be any happier with how easy it was to get in contact with them and figure out everything.

I don't usually order online from the UK let alone USA however I can reassure anyone that Yoins won't let you down! I received everything I paid for and it was exactly as it was displayed on their website. I was always kept updated via email about where my order is. Everything was delivered to me in exactly 10 days and delivery was cheap! Any queries I had the team instantly helped me. I'll definitely be ordering from here again! :)

I have been trying to get a hold of a customer service representative after they sent me an email saying they cancelled my order. I want my money back! No phone number I called has worked. BE CAUTIOUS!

***Update****
My faith in yoins has been renewed!
I was refunded the full amount and my two items were shipped within the noted time period and they are in the condition supplied.

New rating is 3/5. Overall decent experience, just that and XL top I ordered fits more like a MED.

I received a sweater I ordered in the wrong color. Have been online for the past hour trying to get this cleared up. The system won't allow me to log into my account or use the "Forgot Password" option, as the system keeps saying my e-mail is already in use. I suppose I'm stuck. Store needs an 800 number so customers can call.

Very happy repeat customer! I don't believe I've come across a company that is so focus on customer satisfaction as you. I often refer friends and other business associates to your company thanks again for all your help

I purchased a sweater for my wife from this website and then read the reviews after placing my order, so my expectations were low. However, the shipment arrived on schedule, the clothes fit nicely, and everything appeared to be well-made. I purchased from their plus-size section, which featured some really nice-looking garments, which isn't often the case with larger clothing, in my view.

2 out 6 items fit me! I would like to send back the items but there isn't any instruction or address in the parcel for return! Also I hope they are giving the money back as fast as took it from my account!
On a good side they respected the time of the delivery 5-7 working days!