Yankee Candle

I received 1 of the 10 items I ordered. Call for a refund. Said it would take 2-3 days. Still no refund!

Ordered 12 large candles as I always do. Two days after I ordered them they went on sale. I sent a message to customer care and never got a response. When I got the order one jar was broken. They refused to give me a cash refund since I used a $25 gift card on a order of over $100. Horrible customer service. I will never buy from here again.

Yankee candles tunnel and have no scent anymore. I've complained to Yankee for the past couple of years but seems to no avail. I've bought Yankee candles since 1998 but seems they no longer care about customer service - so I'm done with them. Might as well spend money on lower price candles that are better than Yankee.

I was hoping this cane will actually smelliest what the title says once it's burning, but I was disappointed big time. We do a sniff test which smelt ok, but once you starting burning it, you can't smell anything. We ended up throwing it away. It's cheap rubbish candles. Never again buying a Yankee candle.

After 30 years of ordering candles, I can honestly say, Yankee has gone down the tubes.
Quality of candles is horrible, I have now received two deliveries of broken (shattered) jars, a blueberry candle that burned straight down the middle. Yes they replaced them but
I've spent over two hours of my time, on the phone and sending pictures for exchange.
I don't order to return. I think I'm done.
I'm mad and sad!
Can anyone out there tell me who the heck is running this mess?
I buy these as gifts, I recommend them, but no more!

Their website issue ended in duplicate orders being charged & shipped to me. 4 phonecalls, 3 emails, & endless promises that never materialized. I was an avid Yankee Candle customer for well over 20 years. Well, no more. I don't care how much I love your product if you can't back it up with proper customer service I won't wast my time or money on you.

Had votive candles "Autumn Wreath" placed them in candle holders on table. The candle did not burn property melted over sides and over candle holder on to tablecloth. Did not not expect this poor quality at the price of Yankee Candles. Called customer service would not do anything because I no longer had receipt even tho I had a photo of their product. Very poor customer service to not replace a votive candle. Would not by from this company again!

Ordered one candle during a Black Friday sale. Got the completely wrong candle, and the address on the receipt in the box was for someone different in a different city. Filled out 2 customer service forms online on 2 separate days. Did not receive a response, or even confirmation that the complaints were received. Very sketch. Will never order from them again. Save your money.

For privacy of the other customer, I will not post receipt.

Look out, you pay for expedited shipping. They send when they feel like it. Refuse to reimburse premium shipping charges when they don't deliver. Customer service a joke. In India, don't address any concerns. Done with this company. Boycott these products.

I have never experienced this level of incompetence from such an established manufacturer and retailer or less regard for customer satisfaction. If they can't manage their inventory, they should stay in the brick and mortar space. I placed what was a last minute Christmas present order on Friday Dec 15 (and paid for expedited shipping for receipt in one business day which meant Tuesday), received an email acknowledgment and nothing more until Tuesday morning asking for patience...taking longer than expected blah blah blah. Another email 20 minutes later saying sorry they had to cancel my order - Reason: No inventory. Canceled four days after the order was placed and on the expected delivery date. Terrible.

Ordered candles for my grandmother's 92nd birthday 6 days ago. I immediately got a hold on my credit card for the amount, and an email saying "we're getting your order together now". Six days later and the order is still in process? That's unacceptable to wait until the last minute to send because I chose the shipping option that said 8-10 days. That should be with leeway for the postal system. But to just not send for six days is pathetic. They're candles! And it's 2023. I have ordered from about 7 other stores in the meantime, shall and large, and have either received them or they are on their way. This is a very outdated company, and I will not be ordering from them anymore. Do better!

Customer service is terrible. Newell Brands owns this company, and I wished I had known this beforehand because I've had bad experiences with Newell Brands. The customer service agents are outsourced to Poznań, Poland and Manila, Philippines, so there you go! Customer agents cannot help you. They read off of a script and tell you it takes days to respond to having my PW reset! Forget Yankee Candle online, go to Marshall's where you can get the candles for half off. Another American company gone to the sewer because of overseas agents.

Customer service is okay but the website crashes constantly. I'm trying to give you my money, please make it easier for me to do so. Plus shipping was messed up, no wonder!

My daughter bout one of the candles. After 20 minutes black smoke began to appear from the wick. It has left soot damage to the walls, ceiling, shelves and windows. When I contacted Yankee they have refused to accept responsibility that the candles have an issue even though there have been numerous complaints for the same issue. They offered me £50 of other products. Why would I want this when there is hundreds of pounds worth of damage to the bedroom?
Do not buy these products. Customer service is none existent.

Recently, I stopped at Yankee Candle in Pembroke, MA and the customer service was amazing. At first I
Was happy to browse around, but after a short time I was ready to make my purchases. Mary Lou and Patty
Were extremely friendly and more than happy to assist me. I was looking for favors for my daughter's upcoming wedding. They showed me several options and made my selection much easier. They went out of their way to make my shopping experience a happy and successful one. Sincerely, Marsha Alden

Had the worst experience buying from this brand. They have the worst customer service in the industry and have no concern for the end user. This seems to be a pattern throughout all the brands owned by their parent company Newell Brands.
The cherry on top was that they screened my negative review and blatantly told me that they would not let it get published on their website.
Never ever buying from them again.

I had an order quadrupled due to a checkout glitch. When notified, they said I had to wait to receive the items and then return 3/4 of the order for a refund. The return was received 3/2 and it is now 4/6 and I have yet to see a refund. It's enough money to matter. I have contacted customer service multiple times and I get promises but nothing happens. I can't even get connected to a supervisor despite insisting. The phone mysteriously drops the call at that point. I'm resorting to leaving negative reviews in the hopes that gets some attention.