Yankee Candle

Thank you to the team at Baldwin Road, Auburn Hills MI. First off this team of sales associates BRIAN (OMG THE BEST!) Laura (amazing) and Christine (professional) this team has it all! We had the best experience EVER! They helped up with products, scents, candle holders, pricing. The discounts, coupons patience. We couldn't of asked for anything more. We definitely will be back to this store only. Keep doing what you guys are doing it makes a difference in the shopping experience! So happy

Placed an order, then a few hours later they cancelled it because they were actually out of stock. I was frustrated but can understand some delay in stock vs. sales. I later placed the order again, and after a WEEK they finally emailed that my products had shipped, but then after 2 more days the tracking number still hadn't been activated, meaning they hadn't actually sent it yet. When I order and it says "8-10 business days," I don't expect that to be the amount of time it takes them to start to ship it... I wanted it within 8-10 days! Their site and customer service is a disaster and I won't be buying from them again after this experience.

I ordered Christmas candles at Thanksgiving and I never received them. I had to call to cancel my order and sat on the phone for 50 minutes! And then they said to refuse the order when I received it... yeah right... like FedEx tells me they have dropped it on my porch. I still haven't gotten it and it's been over a month. This company is nuts. They want me to call them again to get a return slip. I'll email them and hopefully get that to get the return shipping slip. What a mess they are. They can learn customer service from co's like REi and others. I will never order from them again!

I purchased a custom candle it was not on time and when it did arrive it was broken into pieces. I have spoke to yankee candle about this problem 5 times each time they were suppose to be sending me a full refund well I got a refund but it wasn't for the full price it was partial on top of that they sent me a code to get any candle at full price the code didn't even work. This place is a joke my candle wasn't even packaged properly

Placed an order online. Received a confirmation number and a pending charge on my credit card. Waited two days, heard nothing. Called to see where my order was and when it was arriving. They told me that it was received but hadn't been processed but that i would hear something in 24-48 hours. Two days after that, still hadn't heard anything. Called back, now they can't find my order number in their system at all despite the pending transaction on my card and providing them with the order number that they gave to me. What kind of horrible business is this where they can't keep their lies or business straight?

Update: 30+ minutes to being on the phone with them, the representative let me know that the supervisor line is down but that she can place me on call waiting.

I placed an order online and when I received my ordered it was missing one candle. I sent an email and never received an email back. I had to call and the representative still said dont worry you will not be paying anything extra. Of course I will not because it was not an error on my side. I received an email to rate the candles and got an email back stating that my response does not meet their criteria and will not be posting my review. So they only post what it is convenient to them. I love their candles but customer service is HORRIBLE.

I placed an order and could not get the discount to apply. I did send the order and advised Yankee of the trouble. They got back to me right away, and sent a credit for the discount amount. Thank you to Yankee. My only candle store!

They now hire out customer service overseas to the Philippines. I placed an order with a BOGO coupon code. The order total should have been $65.93, but instead they charged my care $115.92. The first day I called I was kept on hold for 37 minutes, then hung up. The next I called and got someone in the Philippines after being on hold for 20 minutes. There was nothing she could do and she told me I would have to call back after my order shipped. Never again will I buy from Yankee Candle. Going to Harry Slatkin candles from now on.

My first online order Yankee canceled 50% of the order. The order was placed for in store pickup. My second order only one item was cancelled which is a plus. I received an email stating my order will be divered by FedEx on 1/11/23. No pending delivery date was available 1/13/23. I received an emailed stating my delivery date is now 1/14/23. I will be ordering from Harlem Candle..

I went on thursday the 6th to the providence place mall in R. I... and Dimetri and Adam were more then great they knew there product very well and I mean very well... They went way and beyond to make sure I was finding everything I needed and they did it with love and kindness! I personally never have been approached by employees that are very kind and attentive with any customer including myself, that walk in while I was still shopping. I spoke to the manager Jin she was on duty on that day, and I commended her for a excellent training that she has given to those employees "Dimetri and Adam" And I know what I was talking about because I worked in Retail and corporate over 20 years and more... and I was blow away by their service! I hope they get recognized for there excellent work! Especially when they show that they love what they do! Thank you for you're time.

Sincerely:
Sandra Roman

We SPLURGED and bought some of the Yankee Candles (the bigger ones in glass containers) and have been very disappointed. There isn't much fragrance to be detected as they burn and the wax builds up around the outside that doesn't melt. We're going back to the 'off brands'.

I bought 6 jar candles in September. The same scents I bought a year ago for fall and Christmas. Even after burning overnight, not one of them could be smelled unless you were sitting right next to them. Even our favorite, Balsam and Cedar, had very little throw. I can return them, at my expense, for a refund. Since the company was sold a few years ago, the new owners have cut the quality to cut their cost.
I did some research. The son of the original founder of Yankee Candle, Michael Kittredge, has opened another store in the same area as the original Yankee shop. Bernardston, Massachusetts. It is called Kringle Candles and their website states they use the original recipes. Just had to change some of the names. I will be ordering their Balsam and Cedar and Balsam Fir. I hope they are truly the same as they used to be.

I purchased a large Yankee Candle in the Home Sweet Home scent. I have heard they are great. This candle is about half burned and I have NEVER smelled anything when it's lit. It has no scent what so ever! It burns very unevenly. It's a two wick candle and one of the wicks will not burn or light at all. I got a large candle the other day at Walmart, about the same size and it is great! Has a lovely scent and burns well. Anyone reading this, if you are a candler lover, save yourself some money and buy any other kind. I paid $6.00 for the Walmart one and $25.00 for the Yankee. I have now thrown the Yankee one away!

I placed an order by mistake and tried to cancel it within minutes. I was told that the order was "being processed" and I couldn't cancel the order. Really? I have been a loyal customer of Yankee Candle for years. I will never buy from them again! Goose Creek has reasonable prices, and the candles are more fragrant. I will get all my products in the future from them.