Michael A.

I purchased a custom candle it was not on time and when it did arrive it was broken into pieces. I have spoke to yankee candle about this problem 5 times each time they were suppose to be sending me a full refund well I got a refund but it wasn't for the full price it was partial on top of that they sent me a code to get any candle at full price the code didn't even work. This place is a joke my candle wasn't even packaged properly

They don't care about the customer they have a whack job automated system never can speak to a actual live human being. Its just simple laziness plus they don't care. It's not their package being delivered. They say one thing and do the opposite. Get it together UPS cause yall are horrible can't count on yall

They are about as useful as UPS NOT very good. They always make up some kind of excuse as to why your package is late and it just boils down to freaking laziness. They just don't care. I get so tired of fooling with thes folks get it together usps and ups. Geez yall are horrible and lazy

First let's start off with you can never hardly ever speak to a actual live human being I guess it's either one of two options they've all slipped and fell down or they just to lazy. They have a crappy automated system that half way understands you. And they never deliver your pa kave on time. It's always a excuse. I get so tired of having to receive my packages through one of the worst carriers next to USPS of course. Go with FedEx sa e yourself a lot of time and effort and just piece of mind. They answer call return calls and do follow ups. UPS if your reading this get it together do better don't be lazy get humans to answer the phones not some whack job automated system employee humans not computers do do your job for you. Stupid