Glorimar V.

Happiness Guarantee.
Yankee Candle you fail! "Happiness Guarantee" in fact Disappoint Guarantee. I place an order online on 12/16/2019 and I received a confirmation information with an order number w*******769 standard shipping 6-8 days. Because of Holidays I let days pass as consideration. Days pass, weeks pass and I start to concerned. I decided to sent an email finally on January 4,2020 asking about the status. NOBODY replies, checked spam emails just in case I cover all the bases. Today January 7th, 2020 I called. The gentleman in the line apologize etc. the explanation in other words was order was on hold on the warehouse, he said he talked or will with the warehouse to release it. I told him that I was patient enough and that I need it for this upcoming Saturday. That I also sent email and nobody replies nobody calls me. He said he will be informed that to the warehouse and that I will be receiving emails about it. I already beyond disappointed already. We hang up. Later I check the email and SURPRISE! The 1st line on top of the copy of my order said in RED Cancelled Item(s). I called again. After verifying my information several times, the lady confirmed my order was CANCELLED! WHY? Because they don't have it supposedly in stock, that I have to place an order again REALLY! I told her that wasn't what the other person told me, if I don't call, I'm probably be hoping waiting to received it for nothing because they never called you or informed you properly to manage your order. I order the same item year ago and never had this level of irresponsibility, lack of business skill and poor and neglected customer service. Why I have to place the order again? Yankee Candle mess up the entire process, why you don't fix it in any of the 2 phone calls I did or email that I sent and informed in a timely matter what was going on to fix it. Why I have to go to the struggle again to order online? Why if you don't have the one, I order why you don't offer right away change it for other one available to avoid your customer go again thru all the process? Who will guarantee that if I place the order online again you will have it available and waste my time again? You don't have an idea of how much important and how much this gift that I was waiting meant to me. This was an awful experience!