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Yankee Candle Questions & Answers

193 reviews
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Here’s what consumers have asked with answers from Yankee Candle staff and previous consumers.

2 questions answered
100% answered in 1 day
Question:

I have been trying to check on my order that i placed online december 3rd. i am very unhappy that i have not been able to contact you via phone

Answer:

Hi I don't know which number you are trying to reach them. This one is the one I called 877-803-6890 twice today and both case someone at least answer. They don't fix the situation but did answer. Also have with you order number, your personal information like address, name, phone. Good luck

By Glorimar V.
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Question:

What made you choose yankeecandle over similar businesses?

Answer:

The option of personalizing. Unfortunately, they don't have an advanced enough website or customer service group to be able to honor promotional deals and deal with issues.

By Jillian T.
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Question:

When i burn the jar candles they get about half way down the jar then continue to drown themselves out making them useless. why?

Question:

Can’t see your question? Ask to get answers from the Yankee Candle staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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