XE

These are fraudsters of the highest order! God, I never had such a harrowing experience with any other money exchange companies before... These morons have been ILLEGALLY holding MY MONEY for 14 days without transferring it. Can you believe it? 14 days and still MY MONEY is not credited into MY BANK ACCOUNT. FRAUDSTERS! Don't ever do business with them... They will just rip you off... Please believe me... Don't ever do business with these cheating morons (f***ers)

- JONES STEPHENMOSES

Xe in the USA makes you set up an account in the UK. Note that USA banks do not have a IBAN, International Bank Account Number or BIC. My UK account was dormant for 21 months and the UK bank cannot retrieve or find the account. But worse, when I call Xe in the US *******606 or in theUK *******844, after being put on hold for an hour twice, they say, we cannot help you, your account is on restricted. But they don't tell you why. It makes me think they diverted the funds that were in the UK account and closed the account. I am now trying to find out via mylostaccountuk were the money went.
My advise, stay away from Xe. One way or another You'll get in trouble or get hurt.

Be very careful about using this company and read the terms and conditions carefully, I entered into a contract to send money to a relative in the Philippines, once XE had received my funds they asked me for documentation and I provided as requested they continued to ask for documentation which I was not able to provide, I emailed them and did not receive any response, after 3 business days I called them and they said they were not able to send the funds, canceled my account, charged me £270 for the change in exchange rate. I contacted Torfx and they were happy to do the transaction I required. I would never use XE again.

If I could I would give it zero stars
If I could I would give it zero stars. XE.com has scammed out of $967. I sent money on June 13th to Korea, the money was out of my USA Bank Account on June 13. XE.com only noted it came out on June 16th. On June 23, I called and escalated to XE.com where the money is because the recipient still didn't have it. I was promised an escalation manager to call me. Today is June 26th, I sent message to XE again, I reported them on twitter. They still don't have record of what happened during this transaction. There is no end confirmation from the bank. NOTHING

As of today, do to no call, no email, no resolution, and antagonistic customer service. I have called my bank and reported XE for fraud.

DO NOT USE THEM. I'm out of pocket almost $1000.

They canceled my first transaction and closed my account without explanation. They refused to reveal why. I was paying with a debit card and have good credit. Just no explanation.

I attempted to utilize your service for a money transfer to the UAE, and I must express my dissatisfaction with the experience. Initially, I made an error with the recipient's name, which I acknowledge was my mistake. However, when I attempted to correct this using the app's feature to edit the recipient's name, I encountered multiple errors. This led me to cancel the transfer, which was a frustrating process. Subsequently, I attempted to send the money a second time. The app indicated that the money would be delivered within minutes, but a day has passed and the transfer is still pending. Moreover, the funds from the initial canceled transfer have not been refunded to my account.

My interactions with your customer service have been disappointing. The responses have been slow and lack the urgency that this situation warrants. It's crucial to understand the importance of timely money transfers, especially when customers like myself have urgent needs. I understand the importance of profit, but I firmly believe that customer satisfaction should always be the top priority. A quick and efficient resolution service is key to achieving this.I hope you take this feedback into consideration and make the necessary improvements to your service. I believe that resolving my issue promptly would be a step in the right direction towards retaining a dissatisfied customer like myself.

Been using them regularly for about 2 years which means nothing to them.They sent an email immediately after I logged in with no explanation offered.

I signed up for their service so that I could transfer money from my US bank to my Colombian bank. After signing up and transferring my money, the next day, this is the email I received from them:

"Thank you for being a client with XE Online Money Services. Unfortunately, we are unable to assist you with your current transaction and the contract has been cancelled. To ensure you receive your funds back the quickest way possible, please contact your bank and request their assistance in recalling the funds. We are not able to return the funds back to you without their assistance.

In addition your account will be closed."

No explanation. They didn't tell me which bank I was supposed to contact. These guys are a class act. They basically held onto my money without giving me any explanation as to how I can get it back. AVOID THESE GUYS. THEY ARE A SCAM.

I'm surprised they've been able to stay in business this long. I will be taking my business and going to XOOM, which is far more reliable and professional.

Such is life. I guess this is one of the few exceptions where a Canadian company sucks way more than an American one.

We are a small US book company who started using XEtrade nearly 10 years ago to make payments for used books to sellers in other countries. At that time their customer service was in Canada, and they were just wonderful. Excellent assistance, no hassles, easy to use. Seems the last few years that they have outsourced their customer service to Eastern Europe (Slovenia?)and the whole company has gone downhill. Not only can you NOT get anyone in Canada by phone or email. - they are constantly making work for themselves by hassling us for additional company information - to PROVE who we are and why we are doing business. When they are asked to explain on the phone what laws they are basing their requests upon they can't tell you and they can't give you to anyone who can. We have gotten no less than 3 separate requests in the past 6 months for private company documents including tax documents, sales information etc. Each time they threaten to shut down our account. Well - go for it. We have signed up with USForex and are VERY happy with them. XEtrade stinks!

I had the need to send money to someone in India, I know India. The recipient was someone my friends and I have dealt with in the past.
After filling out there online information form and sending XE an Interact eTransfer. After two days I received an email that not only was the transfer canceled, but my account was closed.
When XE was asked why, especially why was my account closed I was given a generic answer "For Security Reason" nothing more, nothing less.

Worst part is they are making me jump through hoops to get my money returned. The want me to give the all my account information as well to wire transfer me the funds.
Why would they need my information and cannot return my money by cheque or Interact eTransfer.

Their reply "Security Reasons"

My opinion, use someone else, as far as it looks to me, if you do not have a Customer Service that can answer for their companies actions. And if you cannot transfer money in any other means then wire transfers, there is something shady going on.

I had been using XE Trade since 2013 prior to their recent merge... with no problems. I'm a Canadian doing business abroad with suppliers in the States. After a lengthly process or revision following the merge, because I'm in Québec, everything went through additional paperwork and so on... then, for no apparent reason my account was closed. I had to contact their office repeatedly and finally found out after logging in my account online it was closed! No one had contacted me and contacted them repeatedly to re-activate my account after all the paperwork had been submitted... apparently, someone from the compliance committee didn't like the way we do business which in fact was misunderstood and misinterpreted... They didn't try to clarify and just assumed the way we do business didn't comply... without further explanations or confirmation on our part... they just closed the account... Thank you so much for your loyal services and to treat customers in such unprofessional approach... We did many transactions with them prior to the merge... I don't know who is in charged of the compliance committee but she or he was not available on friday, and no one could give us an answer for a few more days... Very disappointed and now looking for a reliable money xchange company to do business with... perhaps I'll use TransferWise in the meantime!

Money XE transfer are frauds, they keep on hold my money for 3 weeks so far feeding me some weird explanations that Because of COVID Chana's bank have very strict regulations and MIGHT keep on hold my money with intermediary bank, but they don't know exactly if it is the case. Please avoid trust your money to XE, they won't provide clear trace how money move from bank to bank to reach recipient. I saved $35 CA to pay bank for wire transfer and lost $3000, please don't repeat my mistake.

The money transfer service this company provides is terrible. I have an issue which they were not able to resolve. I am escalating my issue to the ombudsman. DO NOT USE THIS COMPANY FOR MONEY TRANSFERS TO LATIN AMERICA. THERE ARE HIDDEN FEES WHICH THEY CANNOT ACCOUNT FOR.

In their website they stated that the transfer will take 3 days, then received an email which stated the the money will arrive after 9 days.
Don't trust them anymore

August 2015, I sold a house in Southern California and as I am a Canadian, I was preparing to transfer the funds via a Bank transfer from the US to Canada. I did not realize that there is a significant discrepancy in the cost of transferring funds between US and Canada. I assumed that other than the transfer fee from bank to bank, the currency exchange rate was the same. A contact explained that he had saved thousands of dollars over the years using XE.com to transfer money from US to Canada as part of his business accounts. I was skeptical and concerned about having a third party handle the bank to bank transfer. However, I went ahead and applied to XE.com and began the currency converter process. As XE's currency rate was better than the bank's, I waited eagerly for the funds to be deposited in my Canadian bank account in CAD. After my application was approved, the US funds were withdrawn from my US bank account and about 10 days later CAD were deposited in my Canadian bank account. The banks were unable to charge any fees, as the conversion and transfer was all done by XE.com. I am pleased to say that I saved several thousand Canadian dollars by using XE.com rather than the banks doing the transfer. There is some processing time involved but it is worth the savings!

My account was closed without any reason! I created my account, logged in with my details did all the steps they asked me too and then they closed my account!