lise l.

I had to deposit $ in my ppal account to pay a supplier who only accept paypal for payment overseas... anyways, requested the money be taken from the confirmed bank account on jan. 6... on jan 8th the money was withdrawn and as of today jan 12, the money is still not deposited in my ppal account. Tried to reach customer service... the only way I could without having to hold on for hours on the phone... was to post a comment on the fb page... to which they replied the next day! Telling me it may take up to 7 business days! This is ridiculous... when the $ has been withdrawn... I suspect that Paypal is making a buck with our cash while hanging to it for that long... why would it take that long? I think this should be reported to authorities for abusive practices! This is the end of me with Paypal for sure... I have had worse experience doing business with them and ditched their services... they charge high fees and offer a very poor customer service... when you have a problem... you're basically on your own and have to wait! They do not lift a finger to help. Paypal has enjoyed many years of monopoly for offering this service but competition is growing and I would strongly advise consumers to seek other companies... paypal will eventually let you down... that's the only promise they can keep.

I had been using XE Trade since 2013 prior to their recent merge... with no problems. I'm a Canadian doing business abroad with suppliers in the States. After a lengthly process or revision following the merge, because I'm in Québec, everything went through additional paperwork and so on... then, for no apparent reason my account was closed. I had to contact their office repeatedly and finally found out after logging in my account online it was closed! No one had contacted me and contacted them repeatedly to re-activate my account after all the paperwork had been submitted... apparently, someone from the compliance committee didn't like the way we do business which in fact was misunderstood and misinterpreted... They didn't try to clarify and just assumed the way we do business didn't comply... without further explanations or confirmation on our part... they just closed the account... Thank you so much for your loyal services and to treat customers in such unprofessional approach... We did many transactions with them prior to the merge... I don't know who is in charged of the compliance committee but she or he was not available on friday, and no one could give us an answer for a few more days... Very disappointed and now looking for a reliable money xchange company to do business with... perhaps I'll use TransferWise in the meantime!