XE

I sent them funds to transfer to my home country on June 15th. That was 3 weeks ago. The money was not delivered and in fact it has not yet been returned to me. All the give me are excuses. They will not return the money to my bank and now they are not even returning my emails. They will not get away with this of course but it will cost me time and probably more money before it is all over. So PLEASE, PLEASE, take my advise. Don't use them!

Opened an account and sent a small test amount to a contractor and they shut down my account. I appealed but they won't give me any information on why. They also did deduct my payment out of my bank. They have all my personal information AND MY MONEY but won't let me appeal the decision to shut down my account. I've read the documentation and I can't figure out what I could have done to trigger a closure. Waste of time, incredibly frustrating and downright FRAUDULENT. I'm going to have to pursue other options for getting my funds returned to me.

Left me stranded in the US for 5 days because of their errors and inaction/slowness. Poor wording on routing code/number caused 2 days delay (even the company in the US I was forwarding to was confounded by their wording--this company is used to receiving international transfers), then massive totally unnecessary delays in redoing the actual transfer from their US bank account to the company in the US that I wanted to pay, even though I had already sent xe.com the money a week earlier. This left me stranded for 3 further days. STAY AWAY!

--- Xe is the worse of all money transfer services --- --- Get less money and slow... VERY SLOW...!... Xe said take 3 days --- Now 7 days = NO MONEY in my bank...!... Use MoneyGram the same day I got money in 2 days... Xe... still WAIT & WAIT... don't know when...?... Stay away from Xe. Unreliable...!

We registered our company with XE to do business transfers. We thought this would be a prompt service.

After submitting all the paperwork, Our accout was never activated even after 1 week of waiting and contacting XE company for almost twice every day for 1 week, there was no response neither any intensoins to resolve the issue. We always have been told that someone will contact but no one followup.

This is really disappointing to see an extremly poor response, service, and a very rigid policy implemented to lose potential customers. We are extremely dissatisfied with XE service regardless of having multiple accounts with the company.

I thought this would be the perfect way to get funds from my bank in Canada to one in the US and while I have managed to do this, it has been with frustration over poor communication and what I consider to be an error on their part which they do not acknowledge, Although I read that they don't process a trade when there are NSF, they did itn fact do so, which cost me a fair bit of interest. They used the wrong bank to transfer from and insisted it was my fault. I wanted to speak to a superior and have my conversation in which I set up the other account listened to, but noone ever followed up on this.

Let me tell you of my experience.
Thursday Transfer $71,000 AUD via OSKO.
Received notice they received my funds.
They email me on Friday to ask for a bank statement to support the transaction.
Supplied that... when the dollar dropped, they cancelled the transaction stating a business purcahse cannot come from a personal account. Even though I sent the screenshots of the business account.
Needed to wait until Tuesday as they only work Mon to Fri US EST... pathetic

Still no transfer... in the meantime I'm paying storage and extra shipping.
Late Tuesday (after all my complaints... and the dollar dropping) they cancelled!
Waste of 6 days!

They will ask for all your personal information including bank account information and ID in order to open an account for you and then refuse to open your account without providing a reason. If you try to complain you will first have to wait for at least half an hour on the phone and then you will be told that they can't disclose a reason why they can't open your account. And on top of that they will sell your personal data to their "partners". This is a very shady business practice and most likely a scam to steal your financial information. Stay AWAY from this scammy company.

Wired money from my bank to Xe account at bank of america. Xe required that I change my account to a business account. In the middle of setting up the business account, someone was hacked and an individual posing as an Xe employee, "helped" me establish my business account. This employee was in the email chains with Xe, and got the account established. This "employee" proceeds to sent the monies to an another account. In a country other than was indicated on the initial transfer to Xe. All that I can talk to is Xe customer service. No contact with the investigation team. I have asked for the written or recorder conversations with Xe, and have been told that I cannot have them. I have additional information for the investigation team, but I am unsure if that information is reaching the investigation team. Very poor customer support, and when I call customer service, very little information is required to access my account. DO NOT USE THESE PEOPLE

I set up with XE Exchange and did a number of smaller transfers over a year.
I then had a larger transfer for a real estate purchase in the U.S. I asked them ahead of time what they needed because it was cross border and I sent the requested paperwork. Everything seemed fine. However 3 days later, while i'm at the airport waiting for my flight to fly down to where the funds were going and sign closing papers, they called and said what they had asked for wasn't enough and they weren't going to send the wire. I couldn't do anything about it at the airport so my flight was wasted and I looked like an incompetent goof to everyone waiting for the funds.
DONT rely on these jokers for anything important!

I've been a loyal customer for years but i guess that doesn't mean a dime to these guys. I had to pay recurring fees in order to cancel a transaction i mistakenly made. At the end i had to go through Finetouch tech to recover the money i sent.

I would never want any one, even my enemy to send money via Xe. There is no one to one calling, When you chat, they all talk to yu like parrot fachion. The service is so poor, I cannot describe. I think fincial ombudsman should look into Xe practices. The keep your funds for several days it seem beore they even send them..

Be very careful using this company, my bank in the US refused to transfer funds due to a new compliance procedure. They indicated that this only applied to international transfers, so I set up a XE transfer via a US bank. My US bank then advised that this procedure applied to all transfers. I advised XE that due issues out with my control I was not able to proceed. They have refuse me to acknowledge that this is a case for applying Force Majeure or go to arbitration they are now sending notifications that they are taking me to court. A case that I intend to fight. So if you are going to transfer money and it dies not go though be ready for a bill or a fight in court.

I Have used XE to wire 100 USD. The reciever never recieved the money and it was never returned to me.
I have been dealing with the supervisor of customer support for the last two months and he has been telling me nothing but lies.
His name is
Sergio Romero

Extremely poor customer service. I opened an account with XE.com on 29th Sep'19 and had uploaded my ID for verification. After the week the status of verification didn't change. I wanted to transfer 5000 euros to my friend in USA, but was unable to do so as my account is still under review. I wrote to XE multiple times and but was either getting not getting a response on getting one on an average after 2 days after my emails or after multiple followups.

I had provided all the necessary ID documents as asked for and the today I receive an email to submit the same ID documents again. This is absolutely rubbish customer service. I have now decided to go to the bank day after tomorrow to enable this transfer. Avoid XE for money transfer, especially when you need to do it urgently.

I tried to exchange Swiss francs to Peruvian Sol, and send it to an account in Peru.
They sent me the details of an account to wish I should send the CHF (which you would expect to be an account without charges) but I was charged CHF50 for a CHF249 transfer! Over 20% of my money. I queried this but got a stupid message about how the recipient's bank may assess charges that are beyond their control. They treated my question as a FAQ "why did my recipient not get the amount I sent". It looks like they never even read my message. I queried their reply, but they never answered back.
It also meant that what they say they received does not correspond to the amount I wanted my recipient to receive.
To cap it all, they then sent me a message saying the payment was not processed due to:
- unexpected error

What the hell is an unexpected error and what am I supposed to do?

Avoid this servive at all costs!

Last Monday, I tried to do my monthly international transaction to support my family.

Unfortunately, the transaction failed, but the amount of ~ 500 euros is reserved on my bank account (reserved means inaccessible for me as XE reserved it).

After a week of phone calls and emails, to my bank (Nordea), card issues (NETS), and XE useless customer support, the money is still inaccessible.

Nordea and NETS confirmed that they are unable to deny a vendor funds reservation once it's authorized, only the vendor can do that. Technically it is reserved and they can withdraw it.

I had to explain the whole situation over and over to XE customer support without them being able to either unreserve the money or actually send the money and do the transaction that failed.

Long story short, my family has to wait for 30 days until the reservation automatically expires. I strongly advise against using XE. Trust me, waisting fees on other competitors will save your family from starving.