XE

*Final update* After 43 business days and 4 business days after FBI cybercrime report I finally got my money back.
I regularly used Xe.com each month but the transfer made on May 26th still has not arrived as of today June 15th. The positive articles reviewing the company are all sponsored. Actual customer reviews from April 2023 until now are far less positive. Customer service answers the phone but says "tracing the funds takes time and there is no way to give an estimate of how long it will take."

They took money from bank account on Monday.
Tuesday they couldn't proceed with a transfer with no reason.
Same day I provided all document to support my transfer.
Thursday they sent me email stated that they could not verify the info and my account is closed.
Upon speaking with representative they offer me to go to my bank and recall ACH transfer. After speaking with bank representative I was told that there is no way to recall ACH transfer from my bank and its something has to be done from their end.
After telling them that I will open fraud investigation they were able to issue a refund.
Bottom line never again.
Customer service representative Erika was helpful though!

All i can say is wow. These guys give you bank account numbers to transfer money into that don't exist at the bank (called them and asked) then you email them (as the local branch that you try to call is closed!) and no one else will help you in any country, they just tell you to call back tomorrow when they are open. So you can't get any replies, we tried to cancel it same day and now they get back to us 3 days later via email saying why can't you do this, you owe us these fee's in lost funds, the dollar went down since then so they haven't lost crap. They have gained! And if there customer service was up to scratch, this could of been settled same night we did it! You call any other money transfer service like OFX and they answer and help you no matter what country your in! Such unprofessional run business! Should of taken notice of the reviews instead of thinking with my head with the slighly higher rates. I highly recommend not to use these guys

I have initiated a transfer of over 25K, wired funds and now they say they cannot complete. For a week I call every day, its over 45mins of wait time to reach CS. If you are considering using them just call customer service once to see their wait times. They assure returning money every day but nothing comes through. Now am worried about my money :( Wish I had researched before. Too many bad reviews :(

Bad bad bad run for your life!
I used to send money with XE, no big amounts and everything went smooth.
By the time I decided to send a big amount for my housing project, There was suddenly a technical issue. In the XE app it says money is in the recipient account but it was not there. And you'll have to wait days and days to contact them back again. Probably because the rate was not that favorable for them so they just decided to keep the money and wait until the curreny goes up and refund me by stating a "technical issue"
When you call, they never have an answer, they always have to reach out to an other departement, by writing. When you ask about time when this or that will be done? No one knows. They'll just say: the other departement / business partener (which is RIA btw) did not give us any processing time. Never ever business with them

I had an absolutely terrible experience. I chose XE over OFX because of the recognition i give to XE whilst looking at live market exchange rates. Even though OFX would have saved me money, i chose XE because i have "heard" of them before.

I was purchasing a large ticket item in USA, they kept over promising times, both via phone and email on expected arrival. The recipient hadn't received funds as promised and had to cancel the deal and it has cost me a lot of money. I had flights booked, hotel booked, time scheduled off work. I have now had to purchase a vehicle in the same area for $3000 more as i already booked all those things. This is the worst experience i have ever had, i lost sleep at night and have an extremely sour taste in my mouth about ever doing a wire transfer with anyone ever again.

I started the procedure to make an international money transfer (all within the EU zone, but different currencies) and decided to pull back a day after "accepting" the conditions. I never got to transferring the money to them because I found out my bank would charge me a lot, and I keep receiving emails from XE saying that my transfer is overdue and that if I don't make it, i will have to pay some fees... I am trying to cancel it without having to pay them anything at all... does anyone know how to do this? HELP PLEASE

Very condescending and cold when they speak or email you. Their tone is impolite and they seem to have the attitude that they are doing you a favor. I have not come across too many cases of this kind of behavior, especially when all I did was to apply for a new account (i. E. I did not have any kind of disagreements or arguments with them to warrant such behavior). Their customer service calls at 5am in the morning and then emails and says to me that they called me "several times". I would imagine that a good customer service team would be able to figure out the time zone based on the application details.

Frustrating experience, horrible customer service, incompetent staff. Tried to send a measly amount of money to a relative just enough for one trip to groceries store, but the amount of paperwork they requested was mindblowing. At the end, I gave up, and requested a refund, expecting that in case of cancellation the refund should be nice and easy, but how wrong I was! The new round of the paperwork began - just to recover my money!

Worst company eve' don't use it! I asked for cancellation cost, they cancelled straightaway and I have to lose 1000 AUD for cancelling fee! After I post a negative review, the the customer care contacted me avoiding the mistake they made, stating that there is a legal contract bonded with booking foreign exchange. Be mindful, All the legal document, PSD is not in the app, including hidden cancellation cost! I asked what the customer service could make up for the mistake they made, they claimed that they could transfer the fund with 600 AUD than actual cost, I was happy with the solution until I asked how much the receiver will receive, they said recipient receives 500 USD less. So there is no compensation at all. If you would like to be treated as an idiot, please do go ahead with XE!

Created my account, send them my id a selfie, everting. Process verified. Tried to do a transfer, there was an error. It was late and i decided to tried again next morning. Surprise account closed for no reason. Tried via their chat support thing, hours later i see an email saying. We close your account. That's these company is a joke. They now have my data and there's nothing i can do.

Xe promote quick and efficient money transfer. But do not transfer money within their promised service standards. They have an inept call centre who say they will follow-up or forward your issue or say they don't have a supervisor for escaluation. So, expect 1 star service and performance.

After going to the trouble of getting my account setup with XE.com
Which was, entering all my banking information and the recipient banking information, getting verified by sending a void check and trying to transfer some money, my account was canceled without any valid reason.
I was told that they did not have to give me a reason.
The worth is that they will retain all my information for a period of 5 years. Really? I feel like I have been scammed by a so called legitimate American Corporation. That is a terrible practice. Beware of this so called Corporation.

I ahve used Xe about 5 times to the same destination account over a 12 month period. The first time took about a month to complete the international transfer. The second, and third times 2 weeks; the forth time 5 days. The last and fifth time, after 5 weeks, the transfer was not received at the destination account. When I queried it, they started an investigation which apparently could be an indefinite period of time. So I gave them 3 working days to either complete the transfer or process a refund. After 6 weeks from the initial request, no transfer and no refund and now no reply. So as somebody below described the company's business service resembles a scam or it's extremely inefficient and shouldn't be allowed to operate in the financial service industry.

I sent them funds to transfer to my home country on June 15th. That was 3 weeks ago. The money was not delivered and in fact it has not yet been returned to me. All the give me are excuses. They will not return the money to my bank and now they are not even returning my emails. They will not get away with this of course but it will cost me time and probably more money before it is all over. So PLEASE, PLEASE, take my advise. Don't use them!