XEReviews 228

HORRIBLE SERVICE

I have used other companies to transfer money in the past. I decided to try XE for their international presence and advertised quick turn around. They advertice 24h transfer. After 3 weeks 11 emails and 4 help centre conversations to nowhere i have decided to cancel it.
- they dont respond the emails;
- help centres dont have access to data for transfers from New Zealand or Australia.

I have spent so many hours with these guys and no resolution has been provided.

My advice: Try other alternatives such as OFX!

I live abroad, and last summer I was able to transfer money between my bank accounts in two countries using XE. But ever since December, every time I've tried to use XE's app, it's given me a "pending transaction" and told me to wire their parent company the money through my bank so they can send the funds to my other account. This has happened twice now and I've had to contact their unhelpful customer service both times. It happened again after a representative told me my accounts were verified and that I should no longer have a problem with it - so they either lied to me or their system really is that bad.

It used to work very simply, just by sending money through their app, with no extra steps or charges. But now they want me to go make a transaction through my bank - which charges a fee - and which I could've just used to send the money in the first place? If they make you take the additional steps, why even bother using XE at all? Just use your bank! Going through a third party to do the same thing takes even MORE effort for a service that's supposed to make things more "convenient".

They have a pattern of cancelling your transaction &closing account without explanation AFTER they have your funds in their account.
Like many others here we opened an XE.com account received a contract (at a rate 20.13). We complied w/all requirements and wired a large sum to XE. Over the 2 days, the dollar declined to 19.72. Rather than take the loss, XE simply cancels the transaction (AFTER RECEIVING THE FUNDS!) and closes the account. No explanation. THIS SHOULD BE ILLEGAL TO PROTECT CONSUMERS- ONCE THE MONEY IS
SENT. This allows them to loot money of consumers and hold it for their own float and play with consumers' money. A PONZI SCHEME- BEWARE OF XE. THECLASS ACTION SUIT IS FORMING 6/29/2022, please allow 30 -45days and search for "class-action XE" will direct to the website of the class attorneys. Also filed complaint with NM state attorney against elderly citizens, 84 years old legally blind, and with CFPB, the Fed.govt: Consumer Federal Protection Board

I tried to make a transfer using XE, but it was not possible because they don't have an account in the UAE. Now XE claims I owe them €5900 in fees and is threatening me with legal charges. Do business with them at your own risk!

After going to the trouble of getting my account setup with XE.com
Which was, entering all my banking information and the recipient banking information, getting verified by sending a void check and trying to transfer some money, my account was canceled without any valid reason.
I was told that they did not have to give me a reason.
The worth is that they will retain all my information for a period of 5 years. Really? I feel like I have been scammed by a so called legitimate American Corporation. That is a terrible practice. Beware of this so called Corporation.

My account was closed without any reason! I created my account, logged in with my details did all the steps they asked me too and then they closed my account!

"Funny" how you can read actual and real reviews here, thank you Sitejabber!, I left a bad review for Xe on Trustp**** but it was removed because they "were contacted by Xe" and demanded documents to sustain my claim! Anyway, as commented by others, service is awful, it took several weeks to transfer my money due to their "validation" process even though I provided every piece of information they required right away, of course my money didn't make it on time and while I waited I feared my money was lost due to the uselessness of CS. The reason I'm leaving a new review is that my account was just closed (not that I planned to use them again) but it was another awful experience, only received an email stating that they "couldn't provide any further information as to why", What the...? Anyway, it's not worth to go through all the hassle to save a few dollars on the exchange rate, and lately that's not even the case. Avoid this company at all costs.

I would never want any one, even my enemy to send money via Xe. There is no one to one calling, When you chat, they all talk to yu like parrot fachion. The service is so poor, I cannot describe. I think fincial ombudsman should look into Xe practices. The keep your funds for several days it seem beore they even send them..

I've been a loyal customer for years but i guess that doesn't mean a dime to these guys. I had to pay recurring fees in order to cancel a transaction i mistakenly made. At the end i had to go through Finetouch tech to recover the money i sent.

Last Monday, I tried to do my monthly international transaction to support my family.

Unfortunately, the transaction failed, but the amount of ~ 500 euros is reserved on my bank account (reserved means inaccessible for me as XE reserved it).

After a week of phone calls and emails, to my bank (Nordea), card issues (NETS), and XE useless customer support, the money is still inaccessible.

Nordea and NETS confirmed that they are unable to deny a vendor funds reservation once it's authorized, only the vendor can do that. Technically it is reserved and they can withdraw it.

I had to explain the whole situation over and over to XE customer support without them being able to either unreserve the money or actually send the money and do the transaction that failed.

Long story short, my family has to wait for 30 days until the reservation automatically expires. I strongly advise against using XE. Trust me, waisting fees on other competitors will save your family from starving.

Very bad experience. I was robbed by them for $86 dollars by did not transfer anything for me! And no justification for the charges.

XE is holding a $1k transfer because they say I owe money! Already paid them in full for this transfer. Backstory is: in May 2021, I made a transfer and they charged me TWICE for it. Okay, mistakes happen (but you hope not with a financial institution). Problem is they never contacted me about it! I discovered and then began "chasing" them for 4 months to refund the overcharged amount. They dodged me for four months until I told them I had involved my bank to dispute, then they finally refunded. Apparently around the same time, the bank charged it back. So two weeks ago, (silly me) I made another transfer with them. They took the amount, signed a contract to transfer, and are refusing to send it to the recipient because they say I owe them money. First time they've said a word about it. I've been on the phone for 3 days... no resolution. Filing complaints with regulatory agencies... DON'T DO IT. There are others out there offering the service.

I made a couple of transfers over the years with this lot, then last week was making another, but kept getting bounced out of the site. So I called to enquire and lodged an email, and their reply:

Hello Xxxxxx,
Hope you are well.
Unfortunately we cannot provide you services moving forward due to internal compliance reasons.
Request you to check for alternate service provider.

No explanation, nothing. If Im such a crook why did you perform the prior transfers between the exact same accounts?

Totally useless bunch.

No refund after 15 days. A fraud complaint has been filed. The support is terrible. No solution simply copied solution necklace already written.

I had the need to send money to someone in India, I know India. The recipient was someone my friends and I have dealt with in the past.
After filling out there online information form and sending XE an Interact eTransfer. After two days I received an email that not only was the transfer canceled, but my account was closed.
When XE was asked why, especially why was my account closed I was given a generic answer "For Security Reason" nothing more, nothing less.

Worst part is they are making me jump through hoops to get my money returned. The want me to give the all my account information as well to wire transfer me the funds.
Why would they need my information and cannot return my money by cheque or Interact eTransfer.

Their reply "Security Reasons"

My opinion, use someone else, as far as it looks to me, if you do not have a Customer Service that can answer for their companies actions. And if you cannot transfer money in any other means then wire transfers, there is something shady going on.

XE collects data and close the account. They dont even provide reason. Not sure why they put up shop of transfer looks like they collect data and sell it to marketing companies. Downside is I authenticated with my bank account etc and good part is when I was trying to transfer app didnt support saying call CS. I wouldnt recommend this to any one going forward and discourage people from transacting with these fraudulent businesses. Beware!

Today I sent Can$1000 to india and found that they charge zero fee but when I confirm press the rate is changed and I am ending up looking Rs. 1000.
I decided not to go with this company.

After spending over an hour going through their tedious account opening and transfer process, they closed my account with no explanation. There is no means of contacting the company except a totally useless customer service e-mail which only issues a standard response

You cannot rely on this company, the service is terrible

I am in a foreign country trying to get money transferred to pay a bill. Xe.com has wasted my time.

If I could give a negative review this is it! And the rating would be -5!
Other than $#*!s, they are probably a group of scammers!