Jay K.

I have been a customer of Paypal since 2004 and had used Paypal both as a seller and buyer. I used to be satisfied with their service.

However, over the past 5 years, Paypal's service has gone down hill. Their customer service is non-existant. They must hire junkies who read at the 1st grade level because Paypal customer service reps are the worst!

I had placed a dispute on my credit card but the merchant ended up coming through and delivering the product. So I called my credit card company, Chase, to cancel the dispute because that's the right thing to do. I thought that would be the end of it, but no. I was about to enter the depths of Hell with Paypal because it was the platform I had used to pay the merchant.

Paypal dragged their feet, refused to close the dispute. Every time I called Paypal the rep would tell me something different. "It'll take up to 45 days for us to resolve the dispute." The second time I called, the rep said it would take 75 days. The third time I called, and spoke with a supervisor, he told me 90 days. That's just one example of different reps telling you different things.

Finally, they closed the dispute, however, they resolution was that the merchant had NEVER sent me my product. Instead of closing the dispute as I had requested, they falsely claimed that the merchant was at fault, so they could charge the merchant $20! That is insanely unethical! I as the customer reached out to cancel the dispute b/c the merchant had delivered the product. Paypal should NOT have charged the merchant $20!

And when I called to complain, the customer service rep, another imbecile, told me that Paypal would eventually refund the merchant. How does that make any sense? I asked for him to show me proof or send me something in writing. Lo and behold, he failed to do it and lost his cool, and started shouting at me. Unprofessional, immature, and incompetent.

Paypal is dishonest, unethical, and going down hill. I am taking my business over to Stripe and Apple pay. I feel like I age every time I use Paypal. Not worth it at all!

I signed up for their service so that I could transfer money from my US bank to my Colombian bank. After signing up and transferring my money, the next day, this is the email I received from them:

"Thank you for being a client with XE Online Money Services. Unfortunately, we are unable to assist you with your current transaction and the contract has been cancelled. To ensure you receive your funds back the quickest way possible, please contact your bank and request their assistance in recalling the funds. We are not able to return the funds back to you without their assistance.

In addition your account will be closed."

No explanation. They didn't tell me which bank I was supposed to contact. These guys are a class act. They basically held onto my money without giving me any explanation as to how I can get it back. AVOID THESE GUYS. THEY ARE A SCAM.

I'm surprised they've been able to stay in business this long. I will be taking my business and going to XOOM, which is far more reliable and professional.

Such is life. I guess this is one of the few exceptions where a Canadian company sucks way more than an American one.

I ordered two products from this website. I never received a delivery confirmation number or an update regarding my shipment. It's been close to 2 weeks, and I still have not received my order. When I called customer service, they said that the item was delivered. However, they never provided me a tracking number nor did they follow-up with me. Instead, told me to ask my neighbors and follow-up with USPS. Very helpful.

I will not be ordering from this company again.