Wyndham Hotels and Resorts

I recently attended a Wyndham resort presentation in Panama City Beach. I paid a $75 non refundable fee to attend the presentation. I attended the entire presentation and opted to not do it. My friend attended the presentation with me. While the sales person Rosie went through the numbers you could expect to pay for a week's vacation without using Wyndham, my friend and I were doing the numbers on our phones. When my friend showed her the numbers we came up with, based on numbers THEY provided Rosie became visibly angry and told my friend to let me talk. Rosie was rude and unprofessional. During the presentation I was asked for my social security number and my mother's maiden name, to do a credit check. The next evening I received a notice from Discover that a credit card was opened in my name. As I stated previously I did not opt to buy or agree to opening a credit card. When I called the credit card company I found it was affiliated with Wyndham. They had the audacity to open a credit card without my approval. I attempted to call Wyndham no one was available. I called a supervisor who reported she was not involved with the resort sales. She advised me to call the original number and ask for a sales manager. I called that number and had to leave a message. I explained what had happened and requested a call back which never came. Even if I chose to buy a timeshare I would never ever go through Wyndham.

Due to the lack of hygiene at the Beacon Hotel in Jordon ON, Ca. My husband and I have Corvid from our stay there, 05/10/22 to 12/10/22. No clean sheets, no garbage disposal, clean towels if you got them yourself. Carpet and room not clean or cleaned during our stay. What happened to the Covid Protocol that is (was) in place. As we are 84 and 81 years respectfully we are very upset about having Covid. A refund is in order although I would take NOT HAVING COVID thank you. William and Sharon Rubel, Okotoks, AB, Ca

Never book here again, they canceled my reservation 2 weeks prior and said they were overbooked, and then emailed me saying I can call and reserve in 48 hrs! $#*! show!

Stayed at Wingate by Wyndham - Chesapeake, VA 14-18 December. If you want a nice room for a good price, this place is for you. If you value Customer Service, stay as far away from here as possible. Upon checkout, I needed a copy of my Zero Balance Folio for business purposes. Since there was no one at the front desk when I departed at 4:30am, I called the hotel later that morning to request the document. After going round and round with the Manager about the difference between a receipt and a folio, the Manager told me "I'm only going to tell you this once; since you booked thru Priceline, I can't provide you anything". Really? I just dropped $300 at your hotel and you're only going to tell me this once? After numerous phone calls between Priceline (who couldn't care less about my folio. They just want their money) and Wyndham Customer Service, I finally got my folio emailed to me from the hotel. I have been traveling and staying in hotels for business for 30 years and I have never, ever had this issue or interacted with such a rude "Manager". I imagine I will travel for business for a few more decades, but never again will I darken the doorstep of Wyndham. Outrageous.

If I could give this hotel 0 stars i would...
My husband and I have never been treated so poorly at a hotel...
On 8/3/17, I asked for my room to be cleaned by the lady at the front desk... four hours later after we returned, the room had not been cleaned... the lady said that we had our do not disturb sign on the door. I let her know that there was not a do not disturb sign on the door... and again she repeated that her staff said, that it was on the door... she took no responsibility for her staff not cleaning the room.

Today again I asked for my room to be cleaned... the lady at the front desk (someone else) said what is it about and I said I want to speak to the mgr... and again she asked and I said it was not any of her concern and she smirked at me... and laughed.

The mgr came and i told her 90 min later that my room had still not been cleaned and she smirked at me and laughed and said what do you want... it will eventually get cleaned... and I said i want it cleaned... when I asked the mgr to speak with her boss, she said she didn't have a boss and that she owned the hotel... and when i asked for the corporate number she said good luck and refused to give it to me...

The staff at this hotel are just like the mgr... and have the worst customer service of any hotel i have ever stayed. They are rude, and could care less about those who stay here...+

I contacted corporate and they are looking into the situation...

At the end we were blindsided that we couldn't use the current points we had at travel lodge unless you have 15.000 points and because of that we had to take all our belongings take a Lyft to another hotel this travel lodge weren't up front with us the home keeping stuff we're rude, the wall outlets weren't working the hair dryer wouldn't work and day we would need our keys to be exchanged. And the room phone was broken, and we want the stuff they never fix the room phone never go to the travel lodge in Parisspany unless they upgrade better off at the ramada inn is 3.000 and over in Parisspany everything is working great and me personal the prices on the snack machine should be adleast 50 cent not $1.50 especially for the small items not drink machines the prices are to high for the water $ 2.75 it should be free but water

This is the number the telemarking BS from Wyndham hotels called from. *******573. Because of this I will make sure I never stay at one of these hotels.

Parking was horrible, everybody was rude, rooms were not clean. It was not worth it. I would of rather stayed in a motel 6. Very very very disappointed!

My family and I stayed at wyndam in Delaware Ohio, I am handicapped and was in their only wheelchair accessible room, only it wasn't accessible or even safe, in fact most of the guests had horror stories of their own at the wedding reception. I've reached out on multiple occasions by phone, email, fax, letter to the hotel, and main office—only to find NOONE would respond or even return a call. Worst experience ever! I had my oxygen turn off during the night because the outlet had a loose setting, my wheelchair could not get to the side of the bed, it was filthy and the air kept turning off. We had to request they call police for a vagrant who was in the lobby harassing guests-they did nothing until we insisted they do. There were several vagrants in the halls who were allowed to roam. Scary for all of us unable to protect ourselves. The bathrooms in all the rooms but mine were too small to even change your clothes. So people who shared rooms had to leave the room for another to change-only there was no safe place to go. Aweful! And they refused to assist us with it.

Staying at this hotel was the scariest experience of my life. I was with my family (older children as parents and young children. Our flight was canceled and we needed to find somewhere to stay in Seattle by the airport. We got four rooms. My daughter was assigned a key and the room she went in had a couple of people having sex in the room. Then my daughter in laws room was broken into and a hooded man was standing in the doorway. She had my two granddaughters sleeping in the bed. My son was coming late with the baggage and there was a disheveled man walking around in the hallway. My son had to stay awake all night because he was fearful of his family. The younger boys were in a room of their own right next to their parents but they were taken out of the room in fear that they would get broken into. I talked to the supervisor the next morning. She says it happens all of the time and that the people come in the back door when patrons open it and break into the rooms. This is so unsafe and the potential for an incident is scary. I will never stay at a Wyndham. I had to give the hotel a rating of at least 1 but it is a zero from me.

The story I have is one of nightmares for anyone who doesn't realize they've slept in brio-hazard all night with their 8yo son. The night was pretty standard. Loud bangs, people talking, feet pounding and dogs barking. I was willing to over write it because well it's a hotel. In the morning at 5am I wake up and my son and I get out of the bed. I pull the sheets back and see fresh, obviously period blood dry on the sheets. You can actually see where on the stain where my skin had been rubbing against it all night. (Slightly rubbed off sheet marks) I have plenty of pictures. I go down stairs almost immediately and complain. I spoke to a woman who was shocked as I was and offered to comp everything. So I continue to get ready to leave and I approach the desk to give my key card. Start speaking to a woman and explain the story again. She starts to tell me it's from me. YES blames it on me or someone in the room. She starts to say it's wet and fresh in which case I told her NO it's fresh and DRY. Showing her the pictures. She continues to blame me. At this point I'm livid. I couldn't believe this woman. The pictures are so clear that it isn't wet or fresh from the last 5 hours at least. I tell some more and she asks me to leave. I'm beyond mad and will post this story EVERY WHERE to shame them and this UNPROFESSIONAL worker.

I *******@this particular hotel a few yrs ago & put a less than perfect review on TripAdvisor. The GM responded w/total lies about my stay & I was not aware of his response until recently. TA now will not allow me to respond to his lies but gave me instructions on how to delete & respond. I did as instructed & TA is still in denial about my post! Anyway, I requested a very early wake up call from the hotel which I NEVER got altho Marcos insisted I did! Doesn't he realize I would have known the call was made & would have awakened on time if in fact the hotel did what they were supposed to do? & then he lies again & tells his audience that the hotel shuttle transported us to the airport! Really Marcos?
I had my own car; did the shuttle carry two ghosts disguised as us? There wasn't even an employee in the lobby to complain to as we rushed out to make our flight! I would advise you find another hotel near Ft. Lauderdale airport & also not book w/Wyndham b/c they wouldn't even help me out! This is NOT how a company keeps loyal clients!

We were at whyndam in Sheridan wy. Had no a/c in most rooms,no breakfast and would not reduce room rate. Took 1.5 hours to check in and then room keys wouldn't work. Do not recommend this hotel.

The reservations department or front desk fouled up my reservation and then the supervisor Tianne at La Quinta Tucson refused to do anything about it and said she refused to check me in. The rudest experience ever in multiple states and countries. The hotel manager Dan Tratheway was never available and did not return an email. I got shunted to Customer Care which is about as bad as reservations. A Myhrell M made more excuses and when I tried to complain about her she shunted me back to La Quinta Tucson East with more excuses. When I tried to call Customer Care I got disconnected after being on hold a long time. Total rude incompetence and abuse with nothing but robot excuses. The reservation department and the customer care departments are staffed by people from other countries who don't speak much English and may not understand what is going on or what to do about it. They are puppets to save the hotels money. Some Wyndham hotels I have liked and they were helpful. It depends on the management. Tucson East La Quinta is the worst of the worst.

Scumbag Thieves, scumbag thieves, scumbag thieves. Don't waist your time or money. I only need 2 words SCUMBAG THIEVES! The will lie make false promises to get your money! Say no and leave! The people that work for timeshare companies DO NOT HAVE A CONSCIOUS!

The hotel have some people to make fake order to shower the customer. Very cheater hotel management team

As a member, & before, I have used various Wyndham Hotels. I guess it depends where & who owns that particular franchise. Well, please take it from me, Super 8 in Gold Rock, Battltboro, N. C. is privately owned & it is Absolutely the worst place to be. I uploaded a few pictures. The covers on the bed looked like someone had just gotten out of it & the chair at the table looked like a rottweiler used it for a chew toy. I preceded to the bathroom & found a used bath towel hanging on the back of the door, a still wet dirty washcloth in the bathtub, the water spout was sawed off, really sawed off. The toilet still had poop in it. The luxury of having 2 sinks, 1 by the door as you walk in the room & 1 in the bathroom, Both really visually dirty. NEVER have I seen anything like this.
Of course I complained & he was willing too quickly to give me another room. In the new room, the tub & sink were still dirty & the peephole in the door had tissue paper stuffed in it. I called the cooperate office & was told, the mgr at the site had to refund me. Cooperate would charge me a fee if they were to refund me. Just
Pitiful! A 1 star is too good for this place
The mgr did give me a refund & I got a receipt for that as proof. Now I'm waiting for it to hit my bank account. Again, please do not patron the Super 8 of Gold Rock in Battleboro, N. C.
A nite to Wyndham, You should inspect properties before you let a privately owned franchisees under your umbrella

Stayed at Baymont, Forest City NC on 9/25/2022. There was no desk clerk, only a kiosk with some guy with an accent that was hard to understand anything he said. They had no problem collecting the $109.00 but that was the only thing they did well.
Did not get the reward points cause my wife wasn't there, even though my name was also on the acct
Was told I would get an extra cot for the night but after they got my money, the kiosk told me there's no one there to get it for me
Breakfast was included from 7:30-9:30 am, BUT, not even coffee till an hour late, fixed by a guy with electrition belt on, maybe maintenance man?
Never had any breakfast at all
They were supposed to email me a receipt but I didn't get that either

Wyndham should be ashamed to have this BAYMONT AS PART OF FRANCHISE. No one that I spoke with was satisfied with their stay