On January 25,2024 I cancelled a previous hotel reservation on www.wyndhamhotels.com and I am yet to receive the refund from the full amount deposit ($ 1,107.20) that was charged on my credit card upon reservation. The reservation was made on January 10,2024 using the same website for 4 nigths (Feb 15-19, Townhouse Hotel by Luxurban Hotels in Miami Beach, a chain of hotels associated with Wyndham). When booking I opted for the "WYNDHAM REWARDS MEMBER RATE, FLEXIBLE rate" which, according to the website: "Cancel 72 hours prior to 3 pm on the day of arrival to avoid 1 night charge plus applicable tax". After calling Wyndham Reservation Department on February 5 (i.e. About 10 days after cancellation) to enquire why I hadn't yet received any information regarding the refund of the amount charged on my credit card, I was told to call directly the property, which I did on the same day. At Townhouse Hotel they told me that all refunds were processed centrally by Luxurban Hotels and I was given an e-mail address to contact: *******@luxurbanhotels.com. I sent mails to the "Refunds Team" on February 5, March 7 and April 4 enquiring about the refund that was due. In their first reply on February 7, a Mrs. Alina C. Replied that refunds typically take up to 30 business days to process (Amazing!). In the reply to the March 7 mail, after the 30 business days since cancellation had
Expired, the same Alina C. Claimed that there was a "backlog" of refunds processing. The reply to my last mail (on April 4) informed me that they had "escalated" my refund request to their accounting department, and its processing would be prioritized. Fed up with the lame excuses for not refunding the money I was charged, on April 8 I called the Wyndham Customer Care Department to complain. I explained the situation and my case was registered under #*******. Since then I have received neither my refund nor any further information about the case. As I told the operator Mr. Jacey (?) during my call on April 8, as both the booking and the cancellation were made using Wyndham website, and my credit card was charged immediately after the reservation, I held Wyndham hotels as the main responsible for the delay in processing the refund. On April 26,2024 I send an e-mail reminding the Wynham Customer Care Department that my refund was still to be processed but I got no reply.

I stayed at the baymont inn and suites in Robinson illinois before my company rented space for our workers during the annual Marathon refinery shutdown. The room I stayed in was for 2 nights, it was decent enough the first night. The next morning before I left for work I asked the two ladies at the front desk if they had a conference room available for worker training, I was told yes by a very gruff and seemingly insensitive lady, she told a younger lady after this that it was now her shift and she needed to help me. The younger lady that seemed very mature for her age gave me a key card and told me that the conference room was in another building on the lower floor. So I went to where I was told the conference room was located and believe me, the photos I took do not do justice to what I saw and smelled in it. It was horrible there was food laying out molded, there was lady garments on the floor and in chairs. There was makeshift beds on the floor, toys and paint on the tables. It was filled with a horrible smell of body odor and trash. Needless to say I left the room to take another shower before going to work because it seemed to just stick with you. After work I returned to the front desk to return the key card given to me, I was greeted by a middle aged gentleman that was very professional and polite and whom I truly thought was the hotel manager until I read his name tag. I the returned to my room only to find the trash wasn't emptied and my towels hadn't been changed. I then returned to the front desk and spoke to the gentleman again, who offered to clean my room and change my bed linens and towels and wash cloths. This was possibly the best part of my stay, I didn't expect to be offered this kind of service from any employee after my previous encounter with the front desk staff. I did have him empty my trash and change my towels and wash cloths, which he seemed happy to do. The next morning before I left, I turned in my key to my room and was greeted by another middle aged man whose name tag stated he was the manager. It was very obvious that there was no sense in telling him my complaint, he seemed to be very complacent and non confrontational for guests or his staff. Needless to say neither myself or my company staff will be staying at this hotel. After thinking about this incident it's my belief that either this was due to staff, staff family or friends of staff members. I do believe if this was due to a guest they would be responsible for cleaning this room or charged for this incident.

This is the worst hotel I have ever dealt with in my life! First off I have stayed here many times before obviously under other owners or corporations. My recent stay on July 5th-until the 6th was most ridicoulous. First I paid through a 3rd party website which I now know may have been the reason I had to set in the lobby for an hour and a half before being checked in although I had a prepaid non refundable reservation. Ok so I set patiently and finally the woman comes and sys o they left you sitting here I replied yes an hour and a half and she replied o i was doing towels so you could have clean towels in your room. So I too that with a grain of salt...to get into my room I st at the desk and completed some task for my job before deciding to take a shower and get into bed only to find that on my top comforter was some literal left over nasty non washed human seman stains on the blanket which I do have pictures of. Then, so I call the girl at the desk tell her the problem she tells me I will have to hold on because she is engaged in paperwork that she is 2 hours late on.and I replied that I had to wait for over an hour to get into my room which also caused me problems on my job that I had not been able to meet my 5 oclock quota because I was in the lobby. I decided to take the sheets off the bed only to find 2 pillows with black eye makeup that had recently been transfered onto the pillows, and the top sheet had an obvious fresh bloodstain on it in wheich I have pictures of all of this. The girl came and banged loudly on the door and I told her I wouold make the bed and that the stained linen wasby the door she looked at me really hateful agressively put the bag of linen in my arms pushing me backwards and rolling her eyes. Well I weighed the possibilities that the hotel was short handed and had no customer service skills and that things would be ok I thought I could do some work and get out of ther in the morning after breakfast. O needless to say the linen she brought me had a ditinguished smell to it as if she may have gotten it from the owners room, it smelled of a significant food or smell that I have smelled in Indian ran hotel establishments before. The blankets smelled as if they had been used as well and some of the sheets smelled like ciggarette smoke. I didnt complain again ii actually just slept on my house robe and used a tshirt for a pillow cover. So they advertise that they have complimentary continental breakfast cool, i get there at 7:30 hoping to eat only to find one danish and some coffee.thecereal cotainers were emoty there was no milk no yougurt no fresh fruit o but the juice machines yes they had rotten spoiled hot apple and orange juice and a few tea bags,,.this review is to let the world know this hotel needs to be independent becaus wyndam hotels are usually ran with much better care. So I called the manager, owner who posted their number at the front desk because noone was there to work OMG was he a rude non sympathetic excuse for a hotel owner. HE INFORMED ME THAT I HAD GOTTEN THAT ROOM BECAUSE I WENT THROUGH A 3RD PARTY WEBSITE AND HE WOULD ONLY BE MAKING 44 DOLLARS AON THAT ROOM AND DID i EXPECT TO GET THE BEST ROOM WHEN HE DIDNT WEVEN GET HIS FULL ROOM RENT! LIKE I TOLD HIM I HAD NO IDEA HOW TAT WAS RAN BUT I DID EXPECT TO RECIEVE CUSTOMER SERVICE TO FUFILL FOR THE NASTY HOTEL AND MAY AN OFFER OF COMPENSATION. OR EVEN AN APOLOGY FOR THE RUDE DISRESPECTFUL LADYY WHO CHECKED US IN OR THE EVEN MORE RUDE OWNER OR WHATEVER WHO TOLD ME THAT SINCE I USED 3RD PARTY SERVICES TO BOOK THAT i DIDNT DESERVE ANYTHING BETTER THAT WHAT i GOT. IF i HAD KNWN THAT WAS THE REGULATIONS i WOULD HAVE JUST PAID 75.00 TO THE HOTEL AND THEN MAYBE i WOULD HAVE GOTTEN MY 25.00 DEPOSIT FOR A NONSMOKING ROOM BACK...WEWLL I GUESS THATS WHY SHE BROUGHT SMOKE STAINED OLD CIF\GGERETTE SMELLING SHEETS INT THE ROOM SO THEY COULD KEEP MY DEPOSIT EVEN AFTER WE WERE TOLD THAT OUR DEPOSIT WOULD BE RETURNED TO THE CARD WHEN WE CALLED THAT GUY WHOSE NUMBEWR IS POSTED ON THE FRONT DESK GLASS WE CALLED AND ASK FOR A ROOM INSPECTION SO WE COULD GET OUR DEPOSIT BACK JUST TO BE TOLD THAT SINCE WE PAID WITH A CARD IT WOULD BE PUT BACK ON THE CARD AND THAT WE WRE GOOD TO GO...WELL WHAT A NIGHT MARE IF I WOULD HAVE JUST PAID THE HOTEL i WOULDNT BE LOOKING AT THEM LIKE A BUNCH OF NASTY, MEAN, DIRTY, UNETHICAL, RUDE, THIEVES...I MEAN OVERLL i PAID 67.00 NON REFUNDABLE THROUGH A 3RD PARTY IF I WOULDVE PAID THE 72 HE CHARGES WHEN YOU WALK IN THEN I COULVE CHECKKED RIGHT IN AND CONSIDERING THAT THEY WERE TOO BUSY TO CHECK ME IN I WOULDVE WENT TO COMFORT INN SUITES WHICH WAS ONLY MAYBE 100 YARDS AWAY NEXT DOOR AND PROBABLY ONLY 10 MORE IF THAT...IF I WOULDNT HAVE USED 3RD PARTY MAYBE i COULD HAVE GOTTE A CLEAN ROOM BUT BECAUSE I USED 3RD PARTY THE MAN TOLD ME THAT HE WAS NOT GONNA GIVE ME A GOOD SERVICE THAT I SHOULD HAVE PAID HIM DIRECTLY.WELL I DISAGREE I SAY IF YOU DONT LIKE 3RD PARTY RULES AND REGULATIONS STANDARDS AND FEES THAN YOU DEFINITLEY NEED TO BE INDEPENDENT AND STOP RUINING THE WYNDAM NAME BECAUSE THESE PICTURES i HAVE AND DEPENDING ON THE ANSWERS i GET BACK FROM WYNDAM ON THIS SITUATION ME, NOR MY CORPORATION OF 500 PLUS TRAVELING EMPLOYEES...AND HOPFULLY ANYONE ELSE WHO VALUES CUSTOMER SERVICE AND WORD OF MOUTH OVER CHANCING A SITUATION...ALL OF US AND ALL OF AOUR FAMILIES AND ALL OF OUR FAMILIES FAMILIES AND ALL OF OUR FRIENDS AND THEIR FRIENDS FRIENDS AND ALL OF FACEBOOK AND TWITTER WHO SEE THE POST IM GETTING READY TO MAKE WILL HELP THIS WYNDAM CORPORATION BE FORCED TO CLOSE NO SANITATION NO CUSTOMER SERVICE NO VALES NO STANDARDS ROTTEN JUICE DNO FOOD HEAT FROM MY JOBB DUE TO MISSING A DEADLINE A NON
REFUNDABLE PAYMENT THAT I REFUSED TO LOSE BECAUSE THEY WOULDNT COME TO THE DESK FOR OVER AN HOUR MY DEPOSIT THAT WAS STOLEN AND I DONT EVEN SMOKE SO I KNOW THEY HAD NO REASON TO KEEP IT EXCAPT SHE BROUGH SMOKEY SMEKLING LINEN TO REPLACE BLOODY SEMATIC MAKEUP AND HUMAN FECES STAINED SHEETS COMFORTER AND PILLLOW CASES DAMN YALL ARE NASTY NOW I GOTTA GET UP WITH THE BBB ABOUT THIS AND MAYBE THE HEALTH DEPARTMENT TOO THANKS

Worst experience ever. Days Inn by Wyndham Kingsland GA
1353 Highway 40 East, Kingsland, GA 912-7666
DO NOT GO THERE!
Made a reservation through hotel webpage. Booked 2 rooms for one night on 6/16/23, one with king bed, one with two double beds. Paid 200$. Traveled with 2 16 years old and my husband. We were on a way to FL, traveling from Virginia.
Got to the hotel around 12 midnight. Charges went through my bank account. Had 2 conformation numbers, 1 for each room. At the time of the arrival, we saw 2 people checking in in front of us. It took about 15-20 minutes for each one. So, by now its about 12:30-12:45am. Gave my info to the Front Desk person who immediately told its going to take 10-15 min to check me in. After he checked his computer, he gave us a key for one room. The key was sitting in used disgusting envelop, that was used probably at least 5-10 times by other guests. When I asked about my second room, I was told that there is not any conformation on his computer about second room. He said I would have to pay if i want another room. I showed him my bank account transaction, showed him an email conformation, he still refused to give us a room. Kids were standing outside all this time, and it's about 1am now.
The guy told me to call the company I used to book rooms. I have been trying to explain, I BOOKED IT THROUGH THE HOTEL WEBPAGE! I've got nowhere and decided to call a number on my reservation email. Guess whose phone started to ring... He was so surprised but still refused to give us a room. I called Wyndham customer service number, and they confirmed I have booked and paid for 2 rooms. He still didn't want to listen, and I asked costumer service rep to talk to him. She put me on hold and called a hotel landline. He has been arguing with her for about 10-15 minutes and still refused to give us a room. Now its around 1:30am. Remember how she put me on hold? Well, she never got back to me. I called customer service number back again and had to explain the next rep what is happening. He wanted to put me on hold so he can hold the hotel. I didn't let him and asked him to use another phone to make that call. He was also unable to convince the guy to provide us with a second room. By this time, I had people in line waiting to be checked in. Front Desk person tried to tell them to come to the desk so he would help them, I told him he will not help anyone until he helps me. Representative on the phone apologized for everything that was happening to us and offered to get us into a different hotel that was 2 min away. He said he will have to charge us for two rooms at the new hotel, but he promised that the very next morning we will get a call from Customer care, and we will get refund from Days Inn. By 2:30am we were checked in at the Traveloge. We slept for 2,5 hours and went back on the road. I went back to Days Inn to tell them, I would do anything in my power to make sure people know how awful they are, how disrespectful they are, how they don't care about customers. Guess what, I waited at the desk for about 10 minutes and left that cave because noone was there. They still had flyers from April 23rd all over. And we are talking about June 16th!
Nobody called me from customer service. We went on a cruise and one week later I had to call myself and filed a complaint. I was charged almost 400$ for 2 rooms in 2 deferent hotels for 3 hours of sleep.
Wyndham Customer Care (dont care) representative said it will take for about a week to get it resolved. I did get another email from them asking to prove my credit card charges which I did. Today is July 5th, I still have heard nothing from them. Oh, they did ask me on the phone if I want to sign up for Wyndham reward points! Hell, NOOOOO!
Why would anyone to do so?!

NEVER STAY AT BAYMONT MIDTOWN SAVANNAH!

The first thing about this Hotel is the staff who are not friendly and very combative as I paid for 4 nights over the Spring Break Holiday and was thrown out by the Manager with my children after I discovered that they overcharged us for the worst room twice over and tried to say that it was an error.
I with my children and Husband checked in without any issues on a Saturday to depart on Wednesday and by the next day, Sunday, I discovered that I was charged an additional $348 & $187 totaling more than I even paid for the Hotel in the first place. I woke up after a horrible night due to the shower being dysfunctional as the shower curtain would not stay in place for me to take a good shower but I did not complain about that. I woke up and checked my bank account as I do daily, and saw two more charges that were on my bank account and I spoke to the staff immediately, at which they wanted me to just brush it off as an error of which I did not. Due to the 'ERROR' being made on a weekend, I had to wait until Monday of which I approached the Manager KEVIN again about the charges and he said that he just got off the phone with Customer Service who could not even explain why I was OVERCHARGED but said it should drop off when we check out of the Hotel on Wednesday.
Due to my husband being a member of the Wyndham Hotel Membership since 2000, he personally called customer service to let them know what had happened. The Manager apparently receive a phone call from the Corporate Office at the same time, and he decided to come to my room and told me that he was "working" with me to get it fixed and why did I call to COMPLAIN on him about the service?
We told him that it was my husband's right to do so, and he told us to leave his Hotel as he was not going to deal with US any further and he would call the POLICE to get us out. Needless to say, we packed up and also called the POLICE of which two Officers showed up and we related what happened. Even the Officers were dumbfounded by this whole ordeal and at the end of the process, the Manager KEVIN checked us out with only charging US for one night as he had already lost the battle with the Police and three days later I am still looking for my REFUND from this crook of a Manager (KEVIN) and Hotel Staff and I told him if I have to wait for another two days, I will be calling back the Police again!

Sent from Yahoo Mail for iPhone

Begin forwarded message:

On Monday, January 9,2023, 11:24 AM, Marsha Williams <*******@yahoo.com> wrote:

Sent from Yahoo Mail for iPhone
Inline image

Inline image

Confirmation email copy of receipt for our stay at Microtel on Country Club in Stackbridge, GA
On Monday, January 9,2023, 10:41 AM, Support <*******@lodging.support> wrote:

##- Please type your reply above this line -##
This ticket was created on your behalf.

Marsha Willia
Jan 9,2023, 10:41 AM EST

I wish I could rate a negative rating of minus-10. I wish I had read the reviews before booking our reservation. I guess my first hint was as we entered the hotel and guest was arguing with the staff and stormed out. Ok, shrugged it off as an isolated situation. Hint number two: We arrived earlier around 1:00 ish than check in at 3:00 and asked the staff (Lady of Indian descent) never gave her name. And she in a condescending tone she replied I will have to charge you both $25 to check in early. Ok, we came back at three. As we checked in she asked for a credit card or cash for incidentals. The incidental fee of $50.00. She said you can pay it in cash as well. We gave her the $60.00 cash and asked for our change of $10.00. She replied "you will get your money when you check out". I said, Ma'am you says the fee was $50.00. She replied "You will get your money back when you check out"!
Ok then I replied "ok?".
She proceeded with the check in procedures and as she prepared to give us our keys and close out the check in with any questions I asked her. Yes, I didn't receive the cash receipt for the incidental fee. She replied in an agitated tone, and a glaring stare, Ok, "You will get you money back when you check out. " Ma'am, I just need a receipt for the cash I just gave you. What if someone else is here when I check out. She again stared angrily and wrote out a receipt.
We started to leave then but we had a timeline to meet so we checked in and went to our room.
The King size room was so small (full size) with out a closet.
After we returned from our family event we settled in for the night only to be awakened around 2:00 am with the guest in Room 218 apparently watching a sports event with the TV on a extremely high volume. I called the front desk and the staffer said he contact the quests and that he is aware of the situation. After about thirty minutes of this loud TV, I waited for the staff to fix the problem and the loud TV continued for another thirty minutes. So I called the front desk again and the staffer stated, Ma'am, I talked to him and he hasn't turned it down yet. He said. I will just have to call the police now. I thanked him and said, "thank you because we aren't getting any sleep. We waited another thirty minutes with the TV still loud and the staffer said, "If you have the problem, why don't YOU call the police."! I replied, "Sir, I'm a guest here, why would I call the police for a complaint at your hotel? He says, "You need to call the police, it's not my problem and hung up on me. It's now about 3:00 am and I couldn't believe this was happening. I called back to the front desk and I asked him, "Sir, did you just hang up on me? He replied, "Yes, you need to call the police on the person in too
218. Don't call me"! We not only lost a night of sleep prior to traveling home in a few hours, we go to get breakfast as advertised and there is nothing there at all.
As we went to check out, I came to front desk around 10:00 and turned in my keys and asked for my receipt and incidentals refund. The lady snapped and says, "Where is your husband?" I replied, He's coming downstairs. " She replied again in a condescending tone while mumbling under her breath, "You are not checked out until you turn in keys and I see you both." WOW, as my husband comes off the elevator and approaches the lobby so we can get the heck out of this hotel. She then says,"You have to wait here for about 10 minutes so I can go and inspect your room!" What…? Yes, I have to inspect your room for incidentals". This experience can end soon enough. After about 10 minutes she comes to front desk, walks past us without saying a word, pulls out her receipt book and tells, not asks politely in any way for my husband to "Come here husband and sign my book!" As if I'm not standing there and proceeded to hand him the money. I put my hand out and she grudgingly counted it out and attempted to give it to him. My husband motioned for her to give it to me, and she huffed, mumbled some garbling under her breath and put the money in my hand.
As we proceeded to leave I asked her is there a number to call corporate headquarters and she glared at me again. I asked, "Ma'am, there was an incident last night" and before I could even finish my sentence she blurted out, "Yes, I know all about it! I know, I know! What do you want me to do about it?
After we both have served over 30 years in the military supporting this great nation and to be treated so poorly by this establishment is appalling. There conduct of disrespect, condescending manner of customer service, rude, unprofessional behavior and inappropriate comments from the staff is unacceptable. This hotel is clearly ran by a family and the corporation of Microtel/Wyndham should seriously look into the practices, policies and procedures for this branch of Microtel brand.
I am requesting a full refund for this horrible service and I welcome an immediate refund and apology at your earliest convenience. We paid about $300 for such poor service. My email is *******@yahoo.com.
Again, as retired soldiers who both served our nation proudly for over thirty years and are now able to travel and see family members and take part in events we couldn't do before we retired we travel often now and this experience has forever scarred me from EVER staying in a MICROTEL ever again.
My only regret I didn't read the reviews as I normally do because family recommended the hotel based on the location to the event. People who are looking for a nice, clean, respectful atmosphere please DO NOT waste your time and money at this location of Microtel. I've slept in tents, in the field overseas in cold, muddy and rainy conditions and got better sleep than this hotel. The building looks new but the staff clearly have some issues. God bless America where we should all have the same freedom and respect from all persons.

We stayed at a wyndam hotel super 8 Corvallis for a football game, my husband, myself and 2 girls, upon checking in the hotel had a horrid odor, the one employee could not have been more bothered that he had to help us instead of smoking outside which was the only thing he was good at. Got to our room, stink bugs on window inside and later found else where. 9 pm my 9 year old daughter uses the bathroom, it overflows out of the bathroom into the hall, all over, never seen anything like it, I was not happy to say the least, hotel was full but they said they would move us to a room that is never used, we get woken up at midnight to move, gather all of our belongings, mind you, my husband was drunk but he was never present AT ALL during any of this because he went out on the town, it was myself and my two daughters. The door must not have shut on our rush to grab our stuff because I had left my shoes and glasses that were never found again. The new room was disgusting also, cigarette burns on the bathroom sink and as soon as we laid down finally, my daughter had a stink bug run over her arm. Hotel staff seemed very nice and very apologetic because I was extremely upset with everything, but they assured me our points would be returned, i also was upset at my drunk husband and they were very helpful with keeping our whereabouts from him because of him being drunk, when he got back to the hotel they informed him we had moved and requested he not be informed, they then said the room was not able to be occupied because of the condition and the toilet overflowed with fecal matter etc, he did not have a place to stay so they gladly charged us $70 for him to go back to stay in a room that was already booked with our Wyndam points in the first place. When I contacted Wyndam to see if our points had been returned they said they had to confirm with the hotel our experience, to which I even said before they got on the other line, that I did find the staff very remorseful and the manager very kind. To my shock, after speaking with the hotel Manager, they said we arrived drunk to the hotel (complete lies, we had just arrived from a 4 hour drive with our kids in our car), then they said we trashed their room and clogged their toilet on purpose! I've never been so mad and insulted. Not only did we use 15,000 points, we also had to pay $70 for my husband to sleep in the exact same room with no working toilet. Wyndam then transferred me for the hundredth time in the past 2 days, and holding on the phone for ever, to just accidentally transfer me to no one where the phone just goes back to the main directory. We were never compensated and instead insulted, I'm so disappointed as we use our wyndam card daily for these stays and it's an awful feeling to know they will back their 1 star hotel, with tons of reviews just like mine and similar experiences, than back their loyal members. Worst experience all the way around! I fully admit my husband was drunk, my 2 children and I were not and we were the ones who ernt thru the horrible ordeal, he was no where around, I'm sure they blame my o year old for also putting cigarette burns in the bathroom everywhere.

Stayed at the Phoenix Metro North Super 8 in AZ. DO NOT STAY HERE! This place should be Condemned!

I wish could give this hotel 0 stars or negative stars. We get there and there are about 25 people in line ahead of us. The lady who checked us in took so long that the line of people next to us who didn't have reservations moved quicker than us. She finally says we are all set. I specifically ask if there is anything else we need to know or do. She says no. No one is very friendly. Our "non-smoking" room stunk like cigarette smoke. I booked and paid for a King's size bed, and even after how long it took check in, they still got it wrong and gave us 2 double size beds but we're extremely tired and didn't want to wait in the horrendous line again. In the bathroom the seal on the bodywash is broken and half empty. My boyfriend is here for work so we go to get him breakfast the next day beforehand. We are asked for breakfast tickets. We weren't given breakfast tickets, nor was it mentioned that we needed them even though I specifically asked if we needed anything else. At the front desk there's another long line before you can talk to anyone. We didn't have enough time to wait in the line but had the front desk communicated with me at check in that they ran out of the breakfast tickets, I would've gotten up earlier to give us enough time to wait to get them. There was no communication of any sort. I call the front desk and tell them about the wait, the opened soap, the incorrect room, the lack of communication, and the trouble with breakfast and am put on hold for more than 7 minutes. I take my boyfriend's phone and call again. They answer immediately. (I'm still on hold on my phone) I ask for a manager. I'm asked what for. I say I would like to just speak to a manager so as not to repeat myself. She identifies herself as a manager and says something about 5 other managers there. (But I'm calling the front desk right? If you really are the manager of the front desk, why would you hesitate to identify yourself?) I ask why I am still on hold when she was clearly available to take a call immediately. She says the lady who took my original call is helping people in line. Excuse me? If I had been formed in line you would not be able to just skip over me when it's my turn just because you don't like what I have to say. She stumbled over an answer about only 2 computers. Again, if you answered my call, you should be helping me just as you would if I was standing in front of you. I tell the manager everything I just told the first person. She says "Well ma'am I can't help if we ran out of breakfast tickets." I explain that it is not that you ran out of them but that you didn't communicate this when I SPECIFICALLY asked you if I needed anything else. If I knew I needed them I would've gotten up earlier to give us time to go get them. She said "well breakfast is still going on so you can come get them." I don't know how many times I explained that the problem is that we no longer have time to eat because of your lack of communication about the need for tickets and that caused us to miss breakfast hours since my boyfriend has to work. IE: you set us up for failure and you don't care. I stated all my concerns to more than one person and no one offered an apology, empathy, or even the ability to comprehend the real problem I was having. After trying to explain this to the manager who refused to help us I said "Fine, I will just give you a really bad review." She then tells me that she no longer feels comfortable having me stay at the hotel and to come to the front desk immediately upon returning to check out and before 11AM or they would charge me for the day they were throwing me out for. I never cussed at her. I never physically threatened her, nothing. I simply stated that because their lack of service and concern I would give them a bad review and she kicked me out. If you are looking for a good, quality hotel with friendly helpful staff, don't EVER step foot in this place. It is literally the worst hotel experience I have ever had.

If I could leave zero stars I would.

Before staying here, and paying your money, insist that one of the staff walks down to the room with you and inspect it for cleanliness.

My saga begins back in April of 2022. I had booked 2 nights at the Super 8 in Mendota, IL for the 8th & 9th. I read all of the Google reviews, good and bad, and balanced them. I figured with 10 years in the Army and having stayed in sketchy lodgings before, that it couldn't be all that bad. I was wrong.

I checked in and upon getting my key walked down to the room to check it out. Dark, dingy, musty, but survivable. Checked for bedbugs. Nothing, +5. Noted that the chair (from early 1970's) had a huge stain on it, (-2) ok, not planning on sitting, just sleeping. Peeked in the bathroom, ceiling tiles falling down (-2), but again survivable. Appeared clean. At +1, ok.

I went out to the car and got my stuff. When I got back, I had to go to the bathroom. I lifted the cover, noting a nasty stain in the bottom of the bowl. Eh, ok. Being male, I then lifted the seat (-20!). NOPE! Immediately went and washed my hands. The bottom of the seat had pubic hair and fecal matter all over it! I was almost instantly sick and I do not get grossed out, remember, Army, so cast iron stomach, and I have a medical background, but none of it helped here.

I didn't even use the toilet. I gathered my stuff and went to the desk to check out.

I told the guys working the desk the whole story and that I would like a refund of my money. One, who said he had cleaned that room took the key to investigate. When he came back he said the things that I claimed as fecal matter were actually cigarette burns. REALLY?! On the BOTTOM of the seat?! They then stated that they could not issue a refund, that they would have to have the general manager contact me and that she would have to authorize it.

No matter what, I was NOT staying there. So, leaving with a promise that I would hear from the GM, I went and stayed across the street.

Today is 7/22/22. Over the last few months I have left numerous emails and voice mails on all means of communication with the hotel. I have yet to hear from the GM. I have contacted Wyndham Customer Care numerous times but to no avail. They state they cannot issue a refund because the individual hotels have that responsibility. The best they can do is tell the hotel to contact me and offer reward points.

Given the fact that I will not be staying at any of their properties in the future, the points off is worthless. As far as the GM of the hotel contacting me, fat chance.