WigSis

This company does not exist. I placed an order in December 2024, and it's now March 2025, and my order has not been received. I have tried to research the tracking number, but it does not exist. If you ever notice a $8 draft from your bank account, it is being drafted from Wigsis. I had to go to the bank and stop the draft. During a live chat, I inquired about the company location and the response was USA. I then asked what city/state in the US is the location, and at that point the live chat ended. There was no reply. I advise anyone to read all the negative reviews and not place an order with this fictitious company. They go buy multiple names & Wigsis/Wigsdo. PLEASE TAKE HEED!

This is a company based in China! They will make you go through Pay Pal and if you are dissatisfied- you will NEVER get a REFUND! I only lost $105 while others lost hundreds! They have NO customer service phone contact and send you CHEAP party store wigs! Go to Wig Outlet! Stay AWAY from this company

Though their website looks good, the actual product is garbage! I ordered a wig from them and, instead of being blond, the color was actually orange! That was bad enough but... they say they refund and, within 30 days, but that is such a false statement! I am still waiting for my refund and it is almost 3 months overdue!

If you are looking for a wig like I was, go to a reputable company that stands by their products!

The wig I received was NOT the wig pictured at all. Repeated attempts to get a return authorization have got me replies offering discounts off their products! I keep telling them I insist on a refund. They even tried to appeal to me by saying they hire disabled people who need the money. The wig is a horrid looking thing and I'm out $105!

I ordered the wig for my wife who is losing her hair after receiving the wig it looked nothing like what was advertised don't order from them they're rip-off artist they'll take your money and you'll never get it back

I placed an order for 6 wigs. Once they arrived, I was shocked and disappointed with the color and the quality of the wigs. I, then tried to return the wigs, the wigs did not come with a return address or a order number. Upon going on the site and looking up my previous order I found that the wigs were still in "placing order" status. I wrote to the company and had explained that I received the wigs and wanted to return them and gave them all the info on the order that I had found on the WIGSIS site. Several days later I received an email stating that the company does not do returns that each wig is custom made. I ordered the synthetic wigs and not the ones that were made with human hair (the wigs I ordered were not custom made). Now I am stuck with 5 poorly made wigs.

The wigs I ordered look nothing like the picture. They blocked my email, I have been trying to get a refund but they have been giving me the run around. I'm out $200.00. Don't ordered from this fraud company!

I was diagnosed with cancer recently- I was told Chemo was a major part of the solution. I panicked and bought a wig from WIG SIS thinking it was a large company and would be fine to use. I did not do my research. I bought a wig that is was represented as real hair. It is not. It is synthetic- the color is not as represented in photo. I'm trying to return now. They said they needed pictures- I sent them. They said they have the correct address to send it back. I haven't heard back from them.

It took me more than a month to get my wig and it wasn't true to color or look. They would not let me return it because this is what they said. I am not happy about this. This is what they said in an email.

To be honest, all our wigs are made by our cooperative factories which are located in China. The returned items should be mailed to China.
If you return the parcel, you had to pay for the shipping charge and the shipping time will be very long. Both of us will waste time and money.
The wig you ordered is one of our best sellers. You can see the quality of the wig is very well. And we believe the wig will not affect normal usage.
If you can kindly keep the wig, we'll return you $25 as compensation.

Horrible customer service. Placed an order and cancelled it less than 4 minutes later. They won't cancel. I keep getting stupid return emails from them. Guessing AI.
Avoid any purchases from them.

Looks nothing like what I ordered. Don't think it's real hair. Ordered regular and can't even get it on my head. So thick it is obviously a wig and doesn't look natural. Material showing in front. Won't send return address or give refund.

The wig that arrived took a long time and was not even close to the color or style ordered. No satisfaction guarantee as stated on website. Offered 40% credit. Too expensive to return to China. Avoid this company and find one in your own country.

This store is a complete rip off. Better read all fine print because even though they say satisfaction guaranteed. They will only refund you 1/2 or 1/3 of what you paid for it. Even when you ask them 3 times not to ship it they still will send it so you have to pay return shipping. I have never encountered a worse company in my life. The wig was not real hair and looked nothing like the pictures totally tacky. Every rating should be -10 they do not listen and are determined that you keep their tacky wigs.

The company sent a terrible factory made RED wig which is not at all what was posted on their website and was supposed to be blond. They do not let me return it and deny a refund.
There is no customer service number only endless emails from "Olivia". Whatever you buy - you obviously can not return! Pl be aware. Clearly fraudulent business!

I ordered a brown wig as in the color chart and also printed on my invoice. I received an orange color. Their excuse was the lighting shows colors different at times. Try it on you may like it. There was no help even offered, I sent them pictures and they kept telling me they did not see pictures but was unable to exchange or return. Customer service lady was Olivia. I would give the site MINUS 5 STARS
On their site it has wonderful reviews is why I chose them. What a disgrace for a company!

Yodel lost the package (confirmed! In writing which I sent to paypal!)
Over a month disputing the package with Wigsis, of them offering to replace it, I already had bought another and wanted my money back! Currently waiting for a response on a Paypal dispute. Horrible UK company exploiting cheap Chinese labour. Avoid like the plague. Deserve to be shut down!

This wig is not attractive, like in the photo. I ordered a blond color and they sent red. The cut is bad. The cap is black and can be seen through the hair. There was no lace front, even though the advertisement said there was. The wig smelled terrible, like motor oil, or something. There were broken hairs, everywhere, and the hair was dry and brittle. The front does not look natural at all, and if you move wrong, you can see the ugly black cap, underneath. Do not buy. They finally gave me 100.00 back, though I paid 189.00. They did not have me send the wig back, and I just wanted to throw it away, since I won't use it, but a return ship would have cost me 65.00 more, so I settled. Therefore, they received 89.00 of my money for this piece of crap. I will never order from China again.

Absolute scam. Counterfeit goods. Wigs are not human hair, look nothing like their website photos, are not as described. $20 costume wigs on Amazon are better quality. The packaging contains no receipts, no invoices, no addresses or phone numbers. No return address or labels at all. I'll be contacting my cc company.

I am so discouraged by this company. The wig I purchased with my breast cancer grant money looked nothing like the photo. I sent several messages requesting a refund. The sales representative, Olivia played games with me. My money was basically stolen. I even told her that I was diagnosed with breast cancer and going through a divorce. My 200 dollar grant was wasted on their horrible wig; which they took a month to send me. Please don't purchase anything from this company. You reap what you sow.