• WigSis

WigSis

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Overview

WigSis has a rating of 1.31 stars from 764 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigSis most frequently mention human hair, return address, and customer service problems. WigSis ranks 292nd among Wigs sites.

  • Service
    178
  • Value
    174
  • Shipping
    177
  • Returns
    165
  • Quality
    174
Positive reviews (last 12 months): 3.6%
Positive
1
Neutral
0
Negative
27
183
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible wig looks blue, they will not give me a return address and will not refund my money.
  • Very disappointed with their failure to honor their refund guarantee and POOR customer service.
How would you rate WigSis?
Top Positive Review

“Love the wig. Not bad as someone said”

Francis G.
10/7/23

This wig is SO SOFT and surprisingly comfortable! I got so many compliments on it, one person even thought that it was my own hair! I highly recommend this wig, perfect for casual wear and cosplay.I love this wig! So comfortable and soft! Doesn't tangle or anything!

Top Critical Review

“Stay Away”

Amy R.
2/20/24

Horrible customer service. Placed an order and cancelled it less than 4 minutes later. They won't cancel. I keep getting stupid return emails from them. Guessing AI. Avoid any purchases from them.

Reviews (764)

Rating

Timeframe

Other

Reviews that mention popular keywords

return address (77) customer service (85) return policy (51) hair wig (58) credit card (46)
Thumbnail of user amyr1674
2 reviews
0 helpful votes
February 20th, 2024

Horrible customer service. Placed an order and cancelled it less than 4 minutes later. They won't cancel. I keep getting stupid return emails from them. Guessing AI.
Avoid any purchases from them.

Tip for consumers:
Trying to dispute charge.

Products used:
Wig

Service
Returns
Thumbnail of user budlinkjth
1 review
0 helpful votes
December 15th, 2023

Though their website looks good, the actual product is garbage! I ordered a wig from them and, instead of being blond, the color was actually orange! That was bad enough but... they say they refund and, within 30 days, but that is such a false statement! I am still waiting for my refund and it is almost 3 months overdue!

If you are looking for a wig like I was, go to a reputable company that stands by their products!

Tip for consumers:
This is a company based in China.

Products used:
A wig

Service
Value
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Thumbnail of user ritav28
2 reviews
1 helpful vote
January 22nd, 2019

I find this wig very feminine and I am really pleased with it. Just ordered 3 new ones! My chosen color is blond is really lovely. I'm happy with the natural color. People who don't know I wear a wig ask me about my stylist! Really love it!

Thumbnail of user marthal1081
1 review
1 helpful vote
February 8th, 2024

I was diagnosed with cancer recently- I was told Chemo was a major part of the solution. I panicked and bought a wig from WIG SIS thinking it was a large company and would be fine to use. I did not do my research. I bought a wig that is was represented as real hair. It is not. It is synthetic- the color is not as represented in photo. I'm trying to return now. They said they needed pictures- I sent them. They said they have the correct address to send it back. I haven't heard back from them.

Tip for consumers:
I would not recommend WIG SIS for online purchase of wigs.

Products used:
None

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Value
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Thumbnail of user smoothfinishes85
1 review
0 helpful votes
March 1st, 2024

I ordered the wig for my wife who is losing her hair after receiving the wig it looked nothing like what was advertised don't order from them they're rip-off artist they'll take your money and you'll never get it back

Tip for consumers:
A poor quality wig made in China that you cannot get your money back on

Products used:
A wig that look like roadkill

Service
Value
Shipping
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Thumbnail of user md790
1 review
0 helpful votes
January 16th, 2024

The wigs I ordered look nothing like the picture. They blocked my email, I have been trying to get a refund but they have been giving me the run around. I'm out $200.00. Don't ordered from this fraud company!

Thumbnail of user allenwanda400
1 review
0 helpful votes
December 9th, 2023

The pictures of the wigs on the website do not represent the wigs THE COMPANY WILL SEND YOU. The pictures are on the Internet, I checked Google the wig I ordered was from shots a salon had on their website from San Diego Ca of a client that a hairdresser cut and styled her hair! They should be banned from doing business in the USA! False advertising! DO NOT PURCHASE FROM THIS COMPANY see the photo & what I got!

Products used:
Nothing the wig they shipped is GARBAGE

Value
Shipping
Returns
Quality
Thumbnail of user robertk1075
1 review
0 helpful votes
March 23rd, 2020

Ready to wear right out of the box.It is a lovely color. The price is very affordable for such a nice wig.

Thumbnail of user maggyf2
1 review
0 helpful votes
February 14th, 2024

Was just a bunch of fibers stuck to a peice of cloth. Nothing like the picture, a real mess and beyond any repair I could do.

Thumbnail of user machinist1867
1 review
0 helpful votes
February 12th, 2024

Don't waste your money. What you ordered and what you'll get are night and day. You will not get a refund at all. Chalk it up to an expensive lesson.

Thumbnail of user setfree197272
1 review
0 helpful votes
December 4th, 2023

WARNING! Don't buy from this company. I bought a wig. When I finally got it it the color was so far off. To make matters worst it totally clashed with my skin color. The part looked so phony. So I emailed them and Olivia said send a picture & I would get a full refund. After sending the picture she didn't want to refund me at all. She wanted me to understand HER predicament. How much money they would lose, how they are handmaid. Told her I can't even wear it the color is so bad & it isn't what I ordered. They sent wrong color. They said I had to pay to send back. It was their mistake. It took 14 emails to get her to refund $55 of the $115.40 I spent and she said I could keep the wig. Oh whoopie! I can't even wear it. She lied to me & CAN NOT be trusted. Although she says customers satisfaction is priority she doesn't care at all. Don't buy from this company worst there is. The wig doesn't even look real. A 1 star rating is too good good for this company but you have to give it a star to post review

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Value
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Thumbnail of user barbaraa745
2 reviews
0 helpful votes
February 13th, 2024

It took me more than a month to get my wig and it wasn't true to color or look. They would not let me return it because this is what they said. I am not happy about this. This is what they said in an email.

To be honest, all our wigs are made by our cooperative factories which are located in China. The returned items should be mailed to China.
If you return the parcel, you had to pay for the shipping charge and the shipping time will be very long. Both of us will waste time and money.
The wig you ordered is one of our best sellers. You can see the quality of the wig is very well. And we believe the wig will not affect normal usage.
If you can kindly keep the wig, we'll return you $25 as compensation.

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Value
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Thumbnail of user alexr916
1 review
0 helpful votes
August 4th, 2021

They are considerable wigs. The pricing is good and the quality remarkable. I can pay thrice the amount for these special wigs. Some wigs are just unbelievably natural looking.

Thumbnail of user janaw57
1 review
0 helpful votes
June 26th, 2021

The wig was very good. I feel very excited because my wig just like the screen shows. I will buying more!

Thumbnail of user marian1185
1 review
7 helpful votes
March 3rd, 2023

The company sent a terrible factory made RED wig which is not at all what was posted on their website and was supposed to be blond. They do not let me return it and deny a refund.
There is no customer service number only endless emails from "Olivia". Whatever you buy - you obviously can not return! Pl be aware. Clearly fraudulent business!

Products used:
Wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user denisea894
1 review
2 helpful votes
August 25th, 2023

Product I purchased looks nothing like picture. Color not anything like color ordered. Item looks like a costume wig someone would wear at Halloween. Then when trying to return of course they want to give me a partial refund or discount on another wig. Why would I want another one when the one I ordered is $#*!ty. Package comes from Indiana but sends return address of China. Very misleading web info
And return policy. If you want to
Order beware before you do.

Thumbnail of user virgier7
1 review
4 helpful votes
September 2nd, 2023

Wigsis offers and exchange requests number of exchange wig no numbers found or for to keep wig and order another to replace the one I am not satisfied with when continue to request refund they offer a 20.00 refund and I am to return wig which I understand stand the return but $20.00 when I paid $111.00 what a joke! This company is bad don't purchase from them!

Products used:
Not satisfied with wig doesn’t look at like what I ordered!!!!!!!!

Service
Value
Shipping
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Thumbnail of user chuckm285
1 review
8 helpful votes
March 9th, 2023
Verified purchase

Don't buy anything from WigSis. My story is essentially exactly like every other nightmare story recounted here--except I received a full refund because PayPal stepped in.

If you already have purchased something from them, and are experiencing problems getting a refund (which you definitely WILL), CONTACT YOUR BANK immediately (or PayPal, if you used that) with as much documentation as you can:
1) Screenshots of the advertised product and contrasting photos of what you actually received.
2) Screenshots of any written descriptions that are false
3) Screenshots of WigSis's return policy
4) Copies of any pertinent email exchanges with WigSis where you have asked for a refund and they are jerking you around.

I truly hope this helps at least one person, if not more.

Thumbnail of user jennim81
1 review
5 helpful votes
March 7th, 2023
Verified purchase

Simply put the worst online shopping experience ever. The most unprofessional organisation - do not give them any of your hard earned debt EVER! The website looks great then it's down hill fast, on a black diamond, with no helmet, from then on in. I burst out laughing several times during the absolutely ridiculous email back and forth about how the item looked absolutely nothing like the picture it professed to be exactly like - it wasn't even the same colour. I was told to do them a favour and keep it, then told to return it - cost CA$72 - told that I'd be given a discount even asked "how much of a discount I wanted" apparently 100% was not the answer they were hoping for Mildred you should be ashamed of yourself!

Tip for consumers:
Do not purchase from this site. It is a complete scam

Products used:
None

Thumbnail of user nancyw2250
1 review
6 helpful votes
May 4th, 2023

I wish I knew to look for this review site before I threw my money away on these wigs. Money down the drain. I will never buy direct from China or any foreign country again after five emails back-and-forth with "Mildred" asking for a refund. They finally sent the address and said they would refund $150 of my almost $300 purchase price when they received the wigs back. Like others, I am reluctant to pay international shipping when I don't know that they will refund me even that. What a scam! Though I don't wanna spend anymore time on this, I'm looking for the credit card charge to dispute it.

Service
Value
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Thumbnail of user pegs43
1 review
1 helpful vote
February 14th, 2023

I ordered a wig after looking carefully at the entire site. Took a long time to get the wig. The item's color was not at all like the photo. There was no description in words of the color and that was the first thing I should have noticed. It's almost orange! They argued by email that our computer monitors are different so that's the problem. The photo on the site shows shades of brown with lighter highlights. NOT at all this coloration. They said I can return the wig and get a replacement or buy a new wig at a discount. No offer for refund as yet, and I've been emailing with them for the entire month. The wig does not fit, either, and they wanted me to snug it by using the straps--which was my plan. That's not helpful because it's not where the wig is too big. AND the refund instructions say not to wear the wig--keep it in packaging to return. Don't know how supposed to do both! Will not give me the return address so far. I haven't heard from them in a week now since my last request for return address.

Thumbnail of user ruthr349
1 review
0 helpful votes
March 8th, 2020

The colour is perfect however the style too young for me and I have returned it for an exchange, the customer service was very helpful.

Thumbnail of user reginal171
1 review
7 helpful votes
February 1st, 2022

I am so discouraged by this company. The wig I purchased with my breast cancer grant money looked nothing like the photo. I sent several messages requesting a refund. The sales representative, Olivia played games with me. My money was basically stolen. I even told her that I was diagnosed with breast cancer and going through a divorce. My 200 dollar grant was wasted on their horrible wig; which they took a month to send me. Please don't purchase anything from this company. You reap what you sow.

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Thumbnail of user jeremyc211
5 reviews
1 helpful vote
June 14th, 2020

Having Alopecia universals for exactly one year now, I have dived into the world of wigs. I certainly have learned quite a bit about wigs in general, since I wear them daily. I have become the Wig fan! These wigs are awesome!

Thumbnail of user jaterrioj
1 review
1 helpful vote
January 19th, 2018

I love the style and the quality of this wig and I would generally recommend however, for me I was disappointed in the parting. I know it isn't a monofilament but I have three wigs and they do have fake partings that mimic your own. Nobody has a black scalp! I was disappointed as well that out of the four wigs I own, my daughter said this wig looks more like a wig than the other much less expensive ones do. I made an expensive mistake with this wig. Perhaps in other lighter colours, this problem isn't so obvious.

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About the business

Wigsis.com offers cheap, natural affordable human hair wigs, African American wigs, lace front wigs and celebrity wigs for women and men. Explore the any kinds of hairstyle, color and size on our online wig store!

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1.3
764 reviews
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