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GB
1 review
3 helpful votes
Follow stacey t.
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Wigsis is the worst! Ive recently ordered a wig from this website and it was nothing like the wig I order and twice the size of my head ow and not 100% human hair. When I email them to rectify the the problem they did nothing but fob me off! Im getting the feeling i am going to be stuck with this wig and out of pocket by £200 and the worst thing is it was brought for me as a birthday present off my wonderful auntie to whom I feel absolutely guilt about it now:-( soo upset!

Date of experience: March 31, 2016
New York
1 review
5 helpful votes
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Ordered a "custom" human hair wig and was sent a synthetic wig, poorly folded in the box and color not as seen on internet. They don't include any return address or info. I emailed to get info and was repeatedly denied any sort of refund. This company is a scam! DO NOT BUY anything from them!

Date of experience: June 16, 2018
Massachusetts
1 review
7 helpful votes
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Beware. Unless everything goes perfectly you are about to get the worse customer service in your life. The return policy only gives you one week to get it back to China with 50% return. The cancellation policy can take 60% of your payment. Go to another site. If there was a minus 5 option I would have chosen that.

Date of experience: January 22, 2018
Tennessee
1 review
2 helpful votes
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After following the rules for their return policy I was told to try and make them work. Color, length and style don't t come close to website picture. Very disappointed.
See pictures. Color, length not even close but they refuse to allow return

+4
Date of experience: July 30, 2022
Kansas
1 review
4 helpful votes
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A negative rating
October 10, 2018

I am also, one of the ones that got ripped off from this company. The wig looked NOTHING like the picture that I ordered from. It was cheap and looked like a dollar store halloween wig. I am out $100 and very pissed off. They were stupid enough to offer to make me another wig using a different wig factory, but I had to pay another $40! I am just sick. Live and learn.

Date of experience: October 10, 2018
Arkansas
1 review
1 helpful vote
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Never received order
March 20, 2023

I have initiated a refund with my bank due to never receiving my order. I contacted them and they provided no assistance with tracking and sent me a demand to return the item or pay $70 if item was not returned. Don't bother with this company.

Date of experience: March 20, 2023
Missouri
1 review
0 helpful votes
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Nothing Good
December 11, 2018

A total waste of everything. Got what I guess you could call a wig same day started emailing this company about everything from exchange to refund. I am not up to 12 emails and after no answer back from the last one which was supposed to how much I would except. I paid 92 dollars for my wig so far they offered 5 and 10 dollars what a joke. Will not give return address where to send back wig only that will be very costly to return the wig. So seems like other to getting a very poor excuse of a wig I am out of everything else lesson learned.

Date of experience: December 11, 2018
Michigan
1 review
5 helpful votes
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Horrible company
March 21, 2018

The $300 wig was nothing at all like the photograph and they would not take it back! They were patronizing, condescending and seemed to think that it was funny that I was upset. Caution to anyone with hopes of buying a wig from this Company during an illness. You can not buy a wig on line without a professional fitting and seeing the product. They will send you whatever they want. Also, they never responded to Better Business and the consumer protection agency. There is no recourse. You are a victim.

Date of experience: March 21, 2018
Florida
1 review
1 helpful vote
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Wrong wig shipped
July 20, 2024

I ordered a wig and they shipped the wrong wig. I provided documentation and photos and they still tried to charge me to return it as well as to get the correct one sent. Shameful

Date of experience: July 20, 2024
Pennsylvania
1 review
7 helpful votes
Follow L S.
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Has anyone been successful in returning their wigs and receiving a refund? I am getting no cooperation from them. I received hideous looking wigs that I
Will never wear and they are not even real human hair.

Date of experience: April 9, 2016
Massachusetts
2 reviews
3 helpful votes
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Dont buy from them
September 30, 2017

I agree with other bad reviews on this co. Exact same thing happened to me. Spent 160.00 on wig. When it arrived it looked nothing like they advertised. Wanted me to pay 45 more plus shipping to return. I agreed to shipping. They than would not answer any emails and would not give me the return address. The wig is so bad in a bright orange color & bad workmanship it is not even wearable. Cheap halloween wigs are better quality than theirs. I cant believe this co. Gets away with this over and over. This is a scam they have going. Spend your money elsewhere.

Date of experience: September 30, 2017
New Hampshire
1 review
1 helpful vote
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This is a sham company. I ordered a wig 3 months ago and received one which did not even resemble one on the site. Not even human hair as advertised too. I went through many emails to get this company to even agree to an exchange. I sent back this wrong wig back to a China address they gave me online and paid a shipping fee to wigsis. Weeks later I emailed to see where replacement wig was and was told by "Mildred" she would make one for me and asked for my tracking info for wig I returned. So, I dont think I am ever going to get the wig I originally ordered or any refund. I am more upset by this fraudulent company than the money I spent. I want to protect future consumers and hope to prevent companies like this existing.

Date of experience: August 10, 2022
Canada
2 reviews
3 helpful votes
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I strongly recommend that if you need to buy a Wig, do it in a place where you can actually see them, and you are able to get them fit properly. 0 STARS TO THEM!
WigSis is a total scam in my opinion. The wig that I chose was sent with the wrong head measurements, and very poorly finished. After 14 back and forth e-mails they have only offered many more deals, including sending them more money to create another wig. This Company do not honor their refund policy. They are located in the middle east they seem to have a lot of Issues with Women. Bahrain is a very conservative society where most women are either hidden from view or, when in public, are expected to cover their heads and arms. Having said that, I can only conclude that the ones dealing with the business are males that have no respect for women, and believe that they are objects and have no rights. I would never contribute a penny to a Muslim society as distinctly sexist and misogynist,

Date of experience: February 10, 2019
Maryland
1 review
9 helpful votes
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Ripped off
July 25, 2017

I spent over 180.00 for a wig which was suppose to be human hair. When I received it, the color was yellow and looked nothing like the website picture. After about 10-15 emails getting the run around to try return it, I was offered a 20.00 refund! Also, the website said money back but they will not give it to you. Please Please do not buy from them - total rip off!

Date of experience: July 25, 2017
Pennsylvania
1 review
5 helpful votes
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DON'T EVEN THINK ABOUT IT
December 20, 2016

I got a wig, but it was a glob of hair with no style and a totally different color than the one they showed on their web site. The only way you can communicate with them is by email and they do nothing but take your money. The last thing they are concerned about is Customer Service and will not stand behind their product. The final sentence in the communication is always," I'm sure you will look good in your wig". If you want to throw money away and have no recourse, then by all means choose this company, but my advise is DON'T DO IT!

Date of experience: December 20, 2016
Colorado
1 review
4 helpful votes
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Refund
September 2, 2023

Wigsis offers and exchange requests number of exchange wig no numbers found or for to keep wig and order another to replace the one I am not satisfied with when continue to request refund they offer a 20.00 refund and I am to return wig which I understand stand the return but $20.00 when I paid $111.00 what a joke! This company is bad don't purchase from them!

Date of experience: September 2, 2023
North Carolina
1 review
1 helpful vote
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Worst of everything EVER
November 24, 2020

One star because I had to select in order to enter a review: If there was a negative zero star that would be my rating. Ordered wig in September 2020. Date of delivery stated 4 to 6 weeks. Wig arrived November 24,2020. I ordered the Remy wavy Brown. The wig I received is a Blinding Platinum Blonde! The quality is what you would find in a cheap costume party rental service. Everything about this company is deplorable. The statement about the "Remy Human Hair" being so close to real human hair is a JOKE. The hair of horse mane feels and looks more like human hair than this wig!

Date of experience: November 24, 2020
Georgia
1 review
3 helpful votes
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I'm so mad at myself for not reading the reviews before I purchase the wig. I bought the wig three weeks ago and it still have not arrived, I'm not even surprised after reading everything on this site. Also if it does come in it probably won't be like how it was on the picture, usually I'm spectacle of different sites & I took a chance on this site. Never again! I'll just stick to my bundles.

Date of experience: June 20, 2017
Massachusetts
1 review
41 helpful votes
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Do not fall for the website. Do your homework before you shop here. They steal photos from distributors and advertise as custom wigs. Wigs received are not the wigs advertised. They will not honor return policy and spend weeks trying to convince you to order a second piece of garbage! As a parent of a teenager who has hair loss due to chemotherapy this was such a horrible insult. Watching her cry over the horrible quality was gut wrenching!

Date of experience: January 2, 2020
Florida
1 review
2 helpful votes
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Costume wigs
August 25, 2023

Product I purchased looks nothing like picture. Color not anything like color ordered. Item looks like a costume wig someone would wear at Halloween. Then when trying to return of course they want to give me a partial refund or discount on another wig. Why would I want another one when the one I ordered is $#*!ty. Package comes from Indiana but sends return address of China. Very misleading web info
And return policy. If you want to
Order beware before you do.

Date of experience: August 25, 2023

Overview

WigSis has a rating of 1.3 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigSis most frequently mention human hair, return address and customer service. WigSis ranks 247th among Wigs sites.

service
193
value
189
shipping
192
returns
179
quality
189