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I contacted my bank and paypal. They both took immediate action (as they are extremely reputable), and wigsys finally sent me an email from a different robot. I had 35 emails or so with "Olivia". Now I am conversing with "Molly". She is threatening me that it takes up to 3 months to dispute a claim and to return an item is very expensive for me (around $50). I am purely playing for sport at this point. I want to see how long it takes to get to an offer of 50% refund and I keep the wig (that i am now convinced is not human hair).
I ordered a human hair wig for my friend who is a terminal cancer patient. She took all the measurements needed, selected the proper size according to the chart and chose a wig. I ordered it for her. After she got the wig she said it did not fit her head and it looked nothing like the advertised photo. I am on my 11th back-and-forth email with this company trying to get a refund! They simply will not address the issue of giving a refund. They keep trying everything under the sun to get me to change my mind.
Tip for consumers:
Only order if you plan to keep it and not try for a refund.
Products used:
A human hair wig. I tried to upload .jpg files but it wouldn’t let me.
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