For weeks I've been trying to return the wig that I ordered. It's not the style shown. In the photo and not the color in the photo. They have so far refused to give me an address for a return and only off either a 15% refund or off the cost of another wig. All emails get replies in the middle of the night, meaning their business hours are on the other side of the world.
Hello,
We are so glad that you receive the wig but sorry you are unsatisfied.
Could you please send us some pictures of the wig with a tag including packing box first?
That we can keep in record and find out the problem.
We'll help you solve the issue.
By the way, the address on the package is not our return address, if you send it to that address, we can't get it.
Thank you for your cooperation!
Regards
Mildred
Hello,
Many thanks for your reply.
We do apologize for the inconvenience.
I totally understand your feeling and I won't be happy if I received the wig which I'm not satisfied with.
Please kindly understand that you ordered a customized wig and we made the color, size, and style as requested.
We have compared the color of your receiving wig with the color chart in our site, it is in a normal scale.
I hope you can try it again, and may be you will have a different style when wear this wig.
Please do us a favor to try once more, we'll offer you 15% for your next purchase
Thanks for your understanding.
Regards
Mildred

The color is not the color of the photo of Jamie Lee Curtis. The style is not the same and the color is not gray. The wig I received is almost black and definitely not short like the photo. I want the style that I ordered. I would never wear this style and have never had hair this color. I've always been ash blonde to white-gray. Offering me 15% off another wig isn't really an option as far as I m concerned.

Hello,
If you are not satisfied with the wig received, how about we remake a new one for you,
This time we will change another wig factory, you just need to pay half price of your order, you can keep the one received as an alternative one, or you can sell it to others, is that OK?
If you are not agree with this, you can send the wig back for exchange, or you can select another wig on our website, is that OK?
Sincerely,

Would agree to having a new one made in the color and style that I actually wanted, it I don't think that I should have to pay half price to fix your mistake. I'm assuming that I would have to ship the wig that I received back to China and then only get a portion of the cost credited, is this correct? As far as I'm concerned, this is a scam with an address in the United States, but no return policy in this country. Your mistake, you fix it at your expense. I will file a complaint with the credit card company. I will also be posting a review that explains the issues along with photos of what I received vs what I ordered.

Deeply sorry for this, if we finally fail to solve this issue, I will forward the return address,
But it is just the return shipping fee is too much, we had to face the risk of parcel lost on the way, we can only refund when we get the parcel, so we want to solve the issue by offering refund, hope you can understand.
If you are not satisfied with the refund we provide, then how much do you want if you can keep the order?

Please send address. I will ship with tracking

Are so sorry for all the trouble and inconvenience brought to you.
Could you please consider the exchange offer again? You can choose different style. We will ask the factory to care your order. And provide your new wig as your requirement.
We just want to solve the problem effectively, please consider this.
Thank you for your patience and understanding.
Mildred

Will consider a different wig just as long as I don't have to pay extra. I want the wig that is being shown on Jamie Lee Curtis in the grey color. I will send the wrong one back if you send me the address. If you can make this right, I would consider purchasing another wig in the future.

Hi, could you please consider 10% refund and keep the order?
Maybe you can still use this wig on other occasions.
Thank you
Mildred

The wig is VERY dark. I have grey hair and was a blonde when I was younger. I do not look good in this silly thing. I've also never had curly hair and this is a mass of black curls. It is not anything like the photo in your site-grey, short and minimal and no curls. I won't consider a 10% refund. Unless I get a full refund by the end of the week, I will be contacting the credit company and filing a complaint. You are a terrible company to work with and I will be posting a review with what the wig was supposed to look like along with what I actually received. You could avoid all this by just refunding the purchase price. I realize that you are a company on the other side of the globe because all your answers come in the middle of my night. That doesn't mean that you should not stand behind your product. Once again, I don't have the coloring for a black wig and don't think I should have to keep something that was a mistake on your part.

Hello,
I am so sorry for making you unsatisfied and unhappy. We hope you can comb it and try it again. Meanwhile, we can refund you 15% for apology this time. I really hope you can understand and accept it.
Returning it will waste the time both of you and us, and if we do not receive the wig, we will not refund you. I will appreciate it if you can think twice and think our advice over.
Thank you so much. I wish you have a nice day.
Best Regards
Mildred

*******@wigservice.com

The wig is VERY dark. I have grey hair and was a blonde when I was younger. I do not look good in this silly thing. I've also never had curly hair and this is a mass of black curls. It is not anything like the photo in your site-grey, short and minimal and no curls. I won't consider a 10% refund. Unless I get a full refund by the end of the week, I will be contacting the credit company and filing a complaint. You are a terrible company to work with and I will be posting a review with what the wig was supposed to look like along with what I actually received. You could avoid all this by just refunding the purchase price. I realize that you are a company on the other side of the globe because all your answers come in the middle of my night. That doesn't mean that you should not stand behind your product. Once again, I don't have the coloring for a black wig and don't think I should have to keep something that was a mistake on your part.

Could you please consider 10% refund and keep the order?
Maybe you can still use this wig on other occasions.
Thank you

Will consider a different wig just as long as I don't have to pay extra. I want the wig that is being shown on Jamie Lee Curtis in the grey color. I will send the wrong one back if you send me the address. If you can make this right, I would consider purchasing another wig in the future.

Are so sorry for all the trouble and inconvenience brought to you.
Could you please consider the exchange offer again? You can choose different style. We will ask the factory to care your order. And provide your new wig as your requirement.
We just want to solve the problem effectively, please consider this.
Thank you for your patience and understanding.
Mildred

Deeply sorry for this, if we finally fail to solve this issue, I will forward the return address,
But it is just the return shipping fee is too much, we had to face the risk of parcel lost on the way, we can only refund when we get the parcel, so we want to solve the issue by offering refund, hope you can understand.
If you are not satisfied with the refund we provide, then how much do you want if you can keep the order?

Would agree to having a new one made in the color and style that I actually wanted, it I don't think that I should have to pay half price to fix your mistake. I'm assuming that I would have to ship the wig that I received back to China and then only get a portion of the cost credited, is this correct? As far as I'm concerned, this is a scam with an address in the United States, but no return policy in this country. Your mistake, you fix it at your expense. I will file a complaint with the credit card company. I will also be posting a review that explains the issues along with photos of what I received vs what I ordered.

Hello,
If you are not satisfied with the wig received, how about we remake a new one for you,
This time we will change another wig factory, you just need to pay half price of your order, you can keep the one received as an alternative one, or you can sell it to others, is that OK?
If you are not agree with this, you can send the wig back for exchange, or you can select another wig on our website, is that OK?

Hello,
If you are not satisfied with the wig received, how about we remake a new one for you,
This time we will change another wig factory, you just need to pay half price of your order, you can keep the one received as an alternative one, or you can sell it to others, is that OK?
If you are not agree with this, you can send the wig back for exchange, or you can select another wig on our website, is that OK?

Many thanks for your reply.
We do apologize for the inconvenience.
I totally understand your feeling and I won't be happy if I received the wig which I'm not satisfied with.
Please kindly understand that you ordered a customized wig and we made the color, size, and style as requested.
We have compared the color of your receiving wig with the color chart in our site, it is in a normal scale.
I hope you can try it again, and may be you will have a different style when wear this wig.
Please do us a favor to try once more, we'll offer you 15% for your next purchase
Thanks for your understanding.
Regards

Could you please consider 10% refund and keep the order?
Maybe you can still use this wig on other occasions.
Thank you

These are the emails that I have exchanged "Mildred."
Not once have I been given the return address or anything close to a refund.

I'm mortified that the USA government is allowing this scam to continue on unsuspecting Americans and that PayPal continues to let this company in China continue to perpetrate this fraud using their service after hundreds of complaints. If you have been a victim you can report the issue to the BBB, The FTC and to your credit card company, or to PayPal.

As of the date when writing this review:

WigSis has an "F" rating for failing by the BBB which includes a warning. You can do an internet search to read what the BBB has to say about WigSis and it is appalling. There are 858 reviews on Sitejabber. Out of those reviews 562 are 1 star complaints and 251 are "positive" reviews that are highly suspect due to the content, way they are written, the grammar and stock photos used representing the reviewers seem to be fraudulent and could possibly be posted by WigSIS employees themselves. There are only 40 reviews that are 2,3 and 4 stars on the site. Regardless, it is not normal for a company to have double the negative reviews than positive reviews.
The complaints on Sitejabber include:

Wrong item received
Item not as described or as pictured on the website and products do not even remotely look like what was advertised
Wigs do not match the color ordered and pictured on the color chart that is on the WigSis website
Pictures and reviews of the products on WigSis were taken from other legitimate websites and are not their own. These pictures are of name brand wigs from other manufacturers that they try to copy and fails to deliver the same quality, style and color.
Fake and fraudulent products that claim to be human hair but are synthetic
Poor quality products that cannot be worn
Wigs are costume quality and not every day wear quality
Defective wigs
Items are not received at all or take months to be shipped
WigSis does not honor their return policy and are difficult or impossible to return or receive a refund
When customers try to return the wig they are given an address in China that is very expensive to send back
WigSis claims to never receive the return or claims product damaged or not in original condition when returned
WigSis offers to "exchange" the wig, however requests additional money
WigSis pressures buyers to take an exchange instead of a refund or offers a discount on an additional wig instead of offering a refund

It is appalling that this company is allowed to continue to export their products from China to the USA. Many of the women ordering wigs have cancer, are very ill and should not have to deal with additional stress that they declare they have been put through on Sitejabber. Others are experiencing hair loss or have a disease Alopecia. Even if someone does not have a medical condition, no one should have to be scammed and have trouble returning a product that is unsatisfactory. It is unconscionable that WigSis is allowed to continue to operate considering the magnitude and scope of these complaints.

The USA just seized in early July 2020 a large shipment of an estimated valued $800k of hair from China that was reportedly manufactured using slave labor. I do not know if WigSis is involved or not but it should certainly raise the question of how the hair is obtained and manufactured. The USA should shut down exports from any country that is using labor that violates human rights.

WigSis is clearly not an ethical company and it is shocking that the FTC and USA is allowing sales and imports to the USA to continue. PayPal should also be ashamed of allowing WigSis to use their services considering their unscrupulous reputation.

I am personally in a dispute over a wig purchase and will continue to proceed fully within the law of my rights that are allowed to obtain a refund. I will post an update later when a resolution has been reached with the details of the dispute.

DO NOT ORDER ANYTHING FROM WIGSIS
Same complaints as other reviews. Especially same as Mustangsally! DON'T BUY from this company. I didn't read reviews. I paid $140 usd. $240 aud. The wig delivered... Not what I ordered COMPLETELY wrong style all together!... wrong colour... doesn't fit... BAD QUALITY. Looks like a mop you wash the floor with! 20 emails later all they do is offer u to buy another wig which they'll discount... BUT HANG ON... you don't get the refund from the wig & expect you to fork out more money. The lastest email: Will refund 10% of my wig and keep it. What would I want to keep an unwearable Wig? Today they offered 15% refund and for me take the wig to a hairdresser to style and get to keep the wig.?
No paperwork what-so-ever in parcel when arrives? No 'senders address' on their site OR on delivery... this is so they can keep the money! DO NOT BUY FROM THEM. FRAUD THRU & THRU. Why are they allowed to keep selling on line? How does it work. You would think that with all the review sites, this mob has so MANY unsatisfied customers. The mind boggles. They don't stand by their policy. All a sham. Need to get all together and work at it till their site is closed down.
THIS IS THE LASTEST EMAIL. QUOTE:-
Dear customer,
I am so sorry for making you unsatisfied and unhappy. We just think the wig looks OK and hope you can wash it, then comb it and try it again. Meanwhile, we can refund you 15% for apology this time. I really hope you can understand and accept it.
Returning it will waste the time both of you and us, and if we do not receive the wig, we will not refund you. I will appreciate it if you can think twice and think our advice over.
Thank you so much. I wish you have a nice day.
Best Regards
Olivia. UNQUOTE
Unreal... their telling you in advance if you did return and they Don't receive it... will not get your money back? They would claim they didn't receive it anyway! Hope this helps any suspecting buyers...
I just COPY & PASTED the following to go forward with our complaints; You need to take it further don't let them win:---How to complain about a company online?
10 Effective Ways to Complain About a Company Online. 1 1. Go to the company website. The first thing you should do is go to the company website and contact customer service with an explanation of what... 2 2. Contact the Better Business Bureau. 3 3. Contact the Federal Trade Commission (FTC). 4 4. Check out the Ripoff Report. 5 5. Email spamuce goverment. PS Unfortunatly it won't let me download photos of what I ordered and what I recieved?

I spent a total of $320.00 on three wigs. I was so excited when they arrived! Boy, was I disappointed when I opened the package and tried on my first wig and the disappointment did not stop with the first one. The first one I tried on was supposed to be a layered bob. Nope... all one length and certainly did not look like the photo on the web site. Second and third wigs were horribly made. Stitching off, colors off, styling off. Although they resembled the photo's they were not what was ordered. I followed the return policy and gave a description of what the issue was and asked for the return address so that I could get a refund. Mildred returned an email stating that they would refund 20% and I could keep the wigs. I did not want the wigs. I can't use them. Then she offered 25%. Again, I informed her that I did not want the wigs and wanted to return them for full refund. Mildred sent a picture of a few wigs that she thought I would like and offered it free of charge, just pay for shipping and I could keep the wigs. I informed Mildred that I did not want a replacement wig. If I didn't like the three they sent because of poor quality, I certainly wasn't going to pay shipping for another product. I was then offered $90. Again, I said nope, no way. I was willing to accept a lower refund by offering to pay for restocking fees. I offered to pay $97. This was not acceptable to them and they offered me a $120 refund. Again, I informed them that was not acceptable and since they have been giving me such a hard time about returning the item and still would not give me a return address, I was rescinding my offer and now wanted a full refund of $320. I eventually told them that I was going to file a claim with my credit card company, the BBB, the Pennsylvania Attorney General and whoever I needed to contact in Australia. After three threats, I finally contacted the credit card company. At that time, Mildred finally sent me the return address, but warned me that shipping was going to cost a lot and to only claim 20% when returning. That sounds a bit shady to me.
At this time, my credit card company has given me a temporary refund. I will be mailing back the product as soon as I can.
Stay away from this company. I wish I would have read all of the reviews before ordering. They are a scam company. Product is horribly made. If you read any good reviews, please note that they are probably made up reviews from the company themselves. I find it hard to believe that with all the negative reviews there is a good product going out to any one.

Spent too much and received crap. That is what happens buying from a third world count. NEVER AGAIN WILL I BUY OUTSIDE MY COUNRY.

I WON MY DISPUTE! GOT ALL MY MONEY BACK!
Everybody its really worth it to open a dispute and escalate. This is the mail i typed to WigSis after they contacted me again, on my private mail. I hope you can use it.

Dear Molly,

I will wait what pay pal comes up with. Unfortunately, I found out that there are hundreds of bad reviews about WigSis. Click here to see at Sitejabber

I also learned your company, Or shall I say Mr Zhao's company, not in the USA, UK nor Canada, but you are a China based company. And your actual address is: Mr Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: ******* Phone Number: *******0706

Next to that, you, stole your photos from renowned wig brand sites like jon Renau Carry, see image 1. Or, Image 5 Angie By Jon Renau, or, Image & By Raquel Welch or image 8 Janet by Wigpro. Image 9 Asley By Gisela Mayer. A quick Google image search reveals a whole lot.

If that isn't enough, you also sell me a wig that looks nothing like the picture. Which has a wrong size, from a mimicked model which is out of production see here

And to top it of it's not human hair, as was ordered, but some crazy synthetic fiber, making me look like.

So, No I want a full refund of the wig, plus shipping. Plus shipping the plastic fibers back to you.

Regards,

Cailin

EDIT: I placed a negative review on the. Com site today, below the dead plastic guinea pig that i bought, and it was refused. They wanted to give me a deal, but it did not involve a full refund. I told them, i settle for nothing less than a full refund. My conversation with them is included in this review

Wish i've read the reviews first, I ordered my wig from wigsis on the 15th of July, and canceled the next day. They come with the nonsense story about the wig already been shipped by DHL, but i get the tracking number in 2 days. Today no tracking number I sent them an email, if i don't have tracking number by tomorrow morning I'm using my paypal buyers protection. I will use that as well, if its not delivered in max 5 days as promised or if the product is unsatisfactory.

The wig has no hair they don't want a change or return the money is a ripoff, don't buy it!

I too ordered a wig from Wigsis before doing my research, shame on me. I ordered a brown 24" wig in what they call "Pine One" its brown with blonde highlights (#4/#27) a color I order from various vendors all the time. Their picture was enticing so I took the bait. Big mistake.
I waiting 18 days for it to arrive... they claimed it had to be hand made just for me, but the lace color was pre-selected based on the color of the hair used, not by my order... I did message before ordering because I wanted to make sure it would be a good match to my skin tone.
When the wig arrived, finally, it was AUBURN, with tight 1" curls at the ends, not the flowing body wave pictured. I instantly contacted Wigsis. For every message I sent it took 24-hours to get a response. Back and forth, back and forth with messages for two weeks.
They started with offering me 10% off my next order. Then $20 refund. Then 20%. I told them I was done with this game of theirs, I was turning it over to my credit card company. Then they offered me $70 and I could keep the wig. Sorry, but $70 off a $238 wig that I didn't order is NOTHING. I want a FULL refund.
It was their error, not mine. I shouldn't even have to pay the return shipping when they sent me the wrong thing in the first place. That is what good business practice is... which they do not have.
Anyway... thankfully I had used my PayPal credit and have filed a dispute with PayPal. So far to date, it has been, PayPal gave them 10 days to respond... they didn't. I contacted PayPal and PayPal has now escalated the case. They have given Wigsis another 72 hours to respond. Now I wait again. I do hope this all works out in the end and I don't have to spend money to send them the wig back because chances are that they will just use this same wig to ship it off to someone else in place of what they ordered only to try and screw someone else out of their hard earned money.

Follow UP: 11/30/16
I was just yesterday given the address by Paypal to retun the wig to WigSis. WigSis is still trying to negotiate; the most recent offer is to allow them to send me a new wig, a very popular wig, a wig of my choice. Why would a want another piece of garbage from them? Anyway, it's proven to be a very long drawn out process and frustrating to say the least.

When will I get my refund!

I wish I had seen this site before making a purchase! I placed an order in April for $299, which was a big deal for me. The order arrived - it was the wrong item - a long Halloween looking 18inch wig! My order was for a 12 inch lace front Brazilian. I contacted the company they apologized and said my wig was sent to another customer by mistake. After several emails they gave me an address to return the wig by US postage. Which I did... wish I had seen the other post, because now I know why. I returned the wig. The promised to send out my wig once it was received.

After several weeks and emails, my wig finally arrived, or so I thought. The wig was totally different from the one I had ordered. I wasn't even sure of the quality and could recognize it on their site. Secondly, their version of a lace front as described on their site is not what arrived on the item (which was supposed to be lace front). I questioned that and was told "this is how the company does lace front" regardless of how it is depicted on their website. The hair clearly was not the best quality. I was not going to keep the wig and wanted the wig I had originally ordered.

I sent them several emails informing them that I wanted the wig I ordered. I even sent pictures of the wig I ordered and the one I received. This was their last response...

Did you mean the wrong wig you received last time? The sku is HW*******.
The wig you received this time is the wig you originally ordered. It is the right one. Our factory made the wig according to your order.So normally we don't accept return unless there were quality issues.
Thanks for your understanding.
By the way, we could refund you the postage last time now.
Regards
Olivia

DO NOT DEAL WITH THIS COMPANY THEY ARE FRAUDS AND SCAMMERS

I wouldn't have rated it, but it says it all STAY AWAY!