I wish I had seen this site before making a purchase! I placed an order in April for $299, which was a big deal for me. The order arrived - it was the wrong item - a long Halloween looking 18inch wig! My order was for a 12 inch lace front Brazilian. I contacted the company they apologized and said my wig was sent to another customer by mistake. After several emails they gave me an address to return the wig by US postage. Which I did... wish I had seen the other post, because now I know why. I returned the wig. The promised to send out my wig once it was received.
After several weeks and emails, my wig finally arrived, or so I thought. The wig was totally different from the one I had ordered. I wasn't even sure of the quality and could recognize it on their site. Secondly, their version of a lace front as described on their site is not what arrived on the item (which was supposed to be lace front). I questioned that and was told "this is how the company does lace front" regardless of how it is depicted on their website. The hair clearly was not the best quality. I was not going to keep the wig and wanted the wig I had originally ordered.
I sent them several emails informing them that I wanted the wig I ordered. I even sent pictures of the wig I ordered and the one I received. This was their last response...
Did you mean the wrong wig you received last time? The sku is HW*******.
The wig you received this time is the wig you originally ordered. It is the right one. Our factory made the wig according to your order.So normally we don't accept return unless there were quality issues.
Thanks for your understanding.
By the way, we could refund you the postage last time now.
Regards
Olivia
DO NOT DEAL WITH THIS COMPANY THEY ARE FRAUDS AND SCAMMERS
I wouldn't have rated it, but it says it all STAY AWAY!