I too ordered a wig from Wigsis before doing my research, shame on me. I ordered a brown 24" wig in what they call "Pine One" its brown with blonde highlights (#4/#27) a color I order from various vendors all the time. Their picture was enticing so I took the bait. Big mistake.
I waiting 18 days for it to arrive... they claimed it had to be hand made just for me, but the lace color was pre-selected based on the color of the hair used, not by my order... I did message before ordering because I wanted to make sure it would be a good match to my skin tone.
When the wig arrived, finally, it was AUBURN, with tight 1" curls at the ends, not the flowing body wave pictured. I instantly contacted Wigsis. For every message I sent it took 24-hours to get a response. Back and forth, back and forth with messages for two weeks.
They started with offering me 10% off my next order. Then $20 refund. Then 20%. I told them I was done with this game of theirs, I was turning it over to my credit card company. Then they offered me $70 and I could keep the wig. Sorry, but $70 off a $238 wig that I didn't order is NOTHING. I want a FULL refund.
It was their error, not mine. I shouldn't even have to pay the return shipping when they sent me the wrong thing in the first place. That is what good business practice is... which they do not have.
Anyway... thankfully I had used my PayPal credit and have filed a dispute with PayPal. So far to date, it has been, PayPal gave them 10 days to respond... they didn't. I contacted PayPal and PayPal has now escalated the case. They have given Wigsis another 72 hours to respond. Now I wait again. I do hope this all works out in the end and I don't have to spend money to send them the wig back because chances are that they will just use this same wig to ship it off to someone else in place of what they ordered only to try and screw someone else out of their hard earned money.
Follow UP: 11/30/16
I was just yesterday given the address by Paypal to retun the wig to WigSis. WigSis is still trying to negotiate; the most recent offer is to allow them to send me a new wig, a very popular wig, a wig of my choice. Why would a want another piece of garbage from them? Anyway, it's proven to be a very long drawn out process and frustrating to say the least.