StubHub

Travelled from Toronto Canada - Italy for 2 weeks. First week in Italy I was supposed to attend fiorentina vs bologna a very important game for both teams. Once I arrived to the event the tickets didn't match with my name and Id as they check at the gate. They offered me a refund on my tickets as I wasn't able to attend the event. I spoke with a supervisor (Sunday May 18) to assure my tickets for the 2nd week I was here were gonna be valid and I was promised to receive the tickets. Thursday May 17 I called and chatted with employers of StubHub to make sure the tickets would have my details on them to be able to enter the stadium and I was assured that the seller was a frequent seller and that there wouldn't be an issue. The morning of the tickets were cancelled. Not only am I missing a one and a life time experience but the memories along with it. After today I won't be using StubHub again

Stubhub cancelled my tickets at the last second and offered no alternative. I was forced to purchase tickets at 3 times the cost. I have spoken to three representatives who were beyond incompetent. They offered no relief. I tried to email a letter to the company three times, and have never even received an acknowledgment. Suffice it to say that I am a very unhappy customer. It is one thing to create a wrong situation, but it is entirely a different matter to have fools address it, and then ignore the customer altogether when they seek further remedies.

I'm beyond frustrated and disappointed with how I was treated. The night of my concert, the StubHub app completely failed me. I spent over 20 minutes trying to download my tickets, and the mobile ticket wouldn't load—no matter what I did. Because of this app failure, I missed the event and lost over $200. When I contacted their so-called customer service, I was told I couldn't get a refund because I didn't call them during the issue. The truth is—I did try to call, but couldn't get through to anyone. StubHub left me hanging and took no responsibility for the faulty app or the money I lost. Let this be a warning: do not trust StubHub with your money or your plans. Their app is unreliable, and their customer service is just as broken. I will never use them again, and I strongly advise you not to either. #StubHubFail #TicketScam #ConcertDisaster #AppFailure #NoRefund #BadCustomerService #BewareStubHub #NeverAgain #StubHubWarning

We purchased tickets from stubhub which we had no clue were a "reseller" company and when we arrived AT THE VENUE, we learned that our original seller had canceled the tickets and we received ZERO notification this happened. We were on the phone with customer service for 30 minutes before they offered an "alternative link" which were another set of resale tickets in the balcony which were half the price at which I paid my original tickets which were ground floor. We missed the first act and the first half of the act we paid for. When I tried calling customer service, I tried getting a refund or a differential of the seats and they told me that since I had accepted the "alternative link" I waived all kind of compensation and refund policy for my tickets.

Buyer beware! I "purchased" concert tickets 8 months prior to my show. Didn't immediately receive tickets and called/chatted multiple times with their "support" team. Eventually, I was told that the person with the ticket has up until the day of the event to release. But don't worry, you are covered by replacement ticket policy in the case of a problem (or a refund). Ok, so day of the show and still no tickets. I start engaging early in the morning to say hey, I still don't have tickets and the concert is tonight. I drive four hours to my venue. I'm checking every hour or so and they say it is escalated and that they will contact the ticket holder to get them released to me. One of these online chat people even hangs up on me. Finally, when it's a couple of hours prior to the show starting, I resort to phone calls. I get the same delays. It's escalated and their "specialized" team is working on my case. I call again and again. One agent tells me that until it is one hour before my show they won't find me alternative seats. The gates are open two hours before the show so I'm already missing my event at this time. And then finally I get a call saying, ok, we have some other seats to offer you and do I want them? Yes, I want them! I'm put on hold while she handles getting me those tickets. 15 or 20 minutes of holding later (and now literally minutes before the first band begins playing) she comes back and says, well, those tickets also will not work out. She says she can try one more pair of tickets but she isn't hopeful and it will definitely not be ready by the beginning of the show so she offers me a "full refund". Now I am screaming at this agent that she is not offering me a full refund at all. I drove four hours. I booked an expensive downtown hotel room. I wasted my entire Saturday. That was only catharsis as she cannot do anything else but offer that "full" but truly pathetic refund. I take it. Meanwhile, my wife goes online, finds two seats in almost exactly the same place as my upgraded seats were to be, for $100 less than what I originally paid for my lesser seats and we walk in finally as the second song is playing.

Had a bad experience with stubhub I didn't go to wwe monday night raw at the yuengling center. My ticket was $228.50 from my bluebird account I reported stubhub to better business Bureau I did talk to my attorney I want to let people know not to buy any tickets from stubhub again they will lose business for good my ticket was 228.50 I am disappointed and passed off I hope stubhub don't give my money away to a homeless person I will move forward and address to the ceo of stubhub I will let other people know don't buy tickets from stubhub anymore they are crooks its joseph this is my number *******460 if you've want to talk to my attorney or I want people to get involved and ceo I want to get my attorney involved as well we will fight back and get even and put stubhub out of business for good

They have no control of their sellers and they've no control over anything literally trash customer service. Everyone I know who bought their tickets from ticket master received cheaper prices and their tickets and I Bought 2 tickets for $1500 and planning on spending another $4000 on traveling to the event. And they want me to wait to the exact date and time of the event to receive my tickets. My mistake on not doing my research first before using stub hub. When I asked to resell my tickets they said I've to deliver tickets 2 days before the event. There's nothing more to say except I regret using Stub Hub.

Think stubhub will refund you for event tickets that you don't receive on time? They say they do, in fact, they GUARANTEE you either get your tickets, or a refund.

False! Our tickets didn't arrive on time, in fact, we only got them 15 minutes after doors closed for the event. By this time, we already left the venue thinking we'll get the refund. We never even claimed the tickets and only noticed this an hour later. Not only did we not get into the event (Broadway show), they won't refund because we reported this an hour after event start (once we got out of the cold and sat down at a restaurant).

They have proof that the tickets were delivered 15 minutes after the event STARTED, they have proof that the tickets were never claimed, they must have proof of the constant asking them for help via their dumb live chat, yet - won't do the refund. This is an absolute scam, and should honestly be a lawsuit for misleading customers on Fanprotect guarandee.

Bottom line: you can't trust that your purchased tickets will make it to you on time, I will never purchase anything from Stubhub ever again, and neither should you!

The tickets I bought for an event were fine, but the parking pass they sold me ended up being over 2 miles from the event, and they wouldn't give me a refund and were very rude about it. Lesson learned, I'll be better about checking the exact parking location, but these parking passes were recommended (by StubHub) FOR THE EVENT I was attending! Customer service was horrible. I deleted my account and will never use them again. What a nightmare.

Purchased 4 tickets for baseball game for $107 and noticed on my credit card statement 2 days later I had 2 charges for $107. Normally not a problem just called stunning figuring in 5 minutes it would be handled. Brian at stubhub said it was 2 transactions and I have 8 tickets. I said I only purchased 4 tickets. He said you will have to sell 4 of them your self. I said the tickets cost $58 for 4 but was $107 with fees. So if I sold the tickets I would lose $49 based on value. I said I only bought 4. He said there was a!omg gap between 2 transactions. He said 3 minutes. First time I confirmed order I thought it didn't go thru then had to fill in info again. I did not actually purchase 8 tickets. Asked to speak to a supervisor and he told me no. Was on the phone with him 38 minutes and 24 seconds per my phone. And his final statement was you need to sell the 4 extra tickets your sef. I asked 3 times to speak with a supervisor and he refused. Very rude and unfriendly person. I thought it would be handled easily in a few minutes with the double charge but not so. Called my credit card company and in 5 minutes they said they would cancel payment for duplicate $107. I will never purchase ticket thru stub hub again.

Their app is designed to hide the fees and to automatically scroll the final cost details up so you click continue. I did because every company shows you at some point the fees. But them hiding it by giving you a scrolled up page is very deceiving and I just lost $320. Btw, the fees were $99 for$220 in tickets! Avoid them at all costs. Theres a bunch other platforms that make a better job at being honest. They are being sued right now because of shady practices, no surprise so avoid. The order id ******* if you wanna confirm. $99 dollar fees is just crazy. I show in this youtube video how they obfuscate. Notice how the "review order" button just takes you to another button. You have to move to the upper part of the page to see the total fees. Very predatory mind trick move from them and then their staff is condescending when you say you feel scammed.

I used the platform to buy tickets for a baseball game! Since I went to the wrong city, I put the tickets back on sale! Not only was it complicated because both the app and the website were constantly bugging, the system kept bringing me back as if I had to re-enter the information! Finally! I created the same ad 7 times! I called support to have the duplicate ads removed! First of all, it is difficult to chat with a human member of their support, but also between two lines they take 2 to 3 minutes to respond! They ask for the same information as if they did not read what you write to them! In the end! They cannot delete duplicate ads on their own platform! In addition, they tell me that they will charge me the price of the tickets to deliver the tickets to buyers who bought tickets for the same seats at the same game 7 times! Bravo to the team! You are professionals!

Listed my tickets on StubHub for sale with the exact tickets number, section, row, etc and were sold. After the sale of the tickets I was contacted and said the buyers had an issue with the tickets. Since then Ive made several attempts to resolve this matter and cancel the sale if the buyers were not satisfied. The customer service I have received has been horrible, ie being told I would receive a call back from a supervisor which never occurred for over 10 days. Instead of retrieving my tickets back they provided 25% discount to the buyers without speaking with myself, even though I requested my tickets back. I would not recommend using this platform to sell your tickets what so ever.

I ordered tickets for a hockey game. When I received the confirmation email I noticed the the seat number did not exits. It gave me Row 35 and there was no such thing in that section which was Section 119. I wrote to the Better Business Bureau and went back and forth for almost 2 months with BBB regarding StubHub. I could not communicate directly with the "seller". When I had picked the ticket online, you pick from a seat map which was Row 5. The best I could get back from BBB is the seller said it was Row 28? This is a huge difference from Row 5! BBB would not do anything about it. I paid a lot of money for a ticket that I would of not bought if I knew is was going to be Row 28 and not Row 5 as I was lead to believe. Shame on StubHub and shame on BBB. I will never buy a ticket from StubHub again.

Do NOT use StubHub! I bought tickets for The Eras Tour last year and when we downloaded the tickets they were the incorrect date. Then we contacted customer service and they gave us the option to either keep the tickets and receive a 900$ StubHub credit or return the tickets and they would replace them with better tickets for the right date. So we decided to get the better tickets for the correct date and the options they gave us for replacement tickets was STILL the wrong date and the tickets were BEHIND THE STAGE! So the customer service person lied to us about receiving better tickets! Then we contact them again about how we payed a fortune for those tickets and that a fully obstructed view was not acceptable and they said those were the only options. We wanted to just get back the original incorrect tickets we received with the 900$ StubHub credit. However, the customer service person said there is no way to get back our original incorrect tickets because they were returned to the seller. So the only new options are to get a full credit refund to buy new tickets or accept the horrible seats behind the stage. The refund would be great but now, a year later, tickets are much more expensive and we'd still have to spend an extra 500$ minimum for new tickets. Please do not give StubHub your business they screwed us over, wasted so much of our time, and scammed us out of our tickets. I will never use stub hub again.

Last January I sold two Taylor Swift tickets to a buyer on StubHub for a concert occurring on October 20. I sold the tickets for $3420 total. In their email to me, StubHub said you must transfer the tickets, provide proof of transfer, and from there, regardless of whether the buyer accepts the tickets or not, you will receive your payment.

I successfully transferred the tickets to the buyer on Ticketmaster and the buyer accepted the tickets. I uploaded this proof to StubHub and believe that was all set to receive my payment after the concert. The Ticketmaster tickets were no longer mine because they were in the possession of the buyer. I was supposed to get paid the 3000+ dollars after the concert within 5 to 8 days the concert. It has been months after I have filed several claims the case has been escalated and I have still received no payment. The AI feature on StubHub website told me that the payment was canceled for some reason. I never received any form of notification from StubHub.

They told me that the buyer had difficulty getting into the show, I had already successfully transfer tickets. The buyer had accepted them. I did everything I could in my power, the tickets were no longer in my possession, and as far as I'm concerned, legally, I am entitled to receive payment and they are withholding money. In the screenshots, I will provide you see evidence that the buyer accepted the tickets. I transferred them. I even reached out to Ticketmaster who confirms the successful transfer and acceptance of the tickets, and I also provide evidence that StubHub provides contradictory information at one point saying I just needed to transfer the tickets and in another message saying, a later date that I had to have uploaded acceptance, which I still did regardless. Thanks for your help.

I feel like StubHub is operating unethically here by withholding my payment and I would like to receive my payment of $3420.

Ordered tickets and parking pass for football game. 2 separate transactions. Day of the game receive notification parking pass only unavailable but I could choose alternate parking or request a refund. I was unable to do either using their link although it said it would give me a voucher credit and refund in 7 days before giving me the page not found response. Their customer service then told me my order # didn't match my name so they could not assist. Will just use ticket master next time I go to an event

I had the misfortune to "use" this platform to buy some tickets. I was naive and didn't realize how this platform works. They will try to mess up with you, charge you unnecessary fees and steal your money. Their ticket transfer process is laughable, it doesn't happen through their systems but at the buyers/sellers own volition. Please STAY AWAY!

I recently had a harrowing experience that has left me feeling both frustrated and scammed. I had put tickets up for sale a year ago and for personal reasons, I ultimately decided to cancel but forgot to take off stubhub. I expected a straightforward refund process, especially since I hadn't even sold the tickets. To my horror, a month later, I found a charge of $1,335 on my Visa card from the company, which I was under the impression I no longer had any dealings with.

What followed was a series of phone calls and emails to the customer service team that can only be described as a nightmare. Each representative I spoke to seemed to have a different take on the situation, and I could not get a straight answer regarding the status of my refund. Each time I reached out, I was promised that the money would be returned to me—yet, here I am, still waiting for resolution.

The lack of transparency and communication has been incredibly disheartening. It honestly feels as though they are playing a game with customers, keeping them in the dark while holding onto their money for no valid reason. The runaround I've encountered has made it painfully clear that once you hand over your money, their commitment to customer satisfaction vanishes.

I am left feeling vulnerable and ripped off by a company whose business practices are, frankly, concerning. I hope others considering a transaction with them approach with caution, as my experience suggests a troubling disregard for ethical customer service. At this point, I can't help but wonder if they intend to keep my money indefinitely.

In summary, this has been a truly scary experience, one filled with stress and uncertainty. I wouldn't wish this ordeal on anyone, and I strongly recommend seeking out other options for ticket purchases to avoid the frustration I've endured.

The fact they have no complaints department says everything you need to know about them. They don't care. I spent an hour and a half on the phone with them trying to get my tickets purchased over three months ago. Missed the beginning of the concert and had to buy new tickets from a seller outside the gates. Three of the four calls were dropped by the customer 'service' people. This is the first, and will be the only, time I have used Stubhub. I only gave them one star as there isn't an option to give them none!