StubHubReviews 931

We purchased tickets for the Backstreet Boys concert in Las Vegas through StubHub, planned an entire trip around it, booked a hotel, and spent a lot of money to make this weekend special. When we arrived at the venue our tickets wouldn't scan. The attendant told us to go to the ticket counter, but because we purchased through a third-party (StubHub), we were forced to call them directly. Picture this: the concert about to start, venue music blasting, spotty reception, my husband panicked on the phone with StubHub for 20+ minutes. Finally, they re-issued tickets… but not the seats we paid for. We were given completely different tickets with obstructed views, missed part of the show, and endured unnecessary stress and anxiety. When we returned home, I called StubHub hoping for at least a refund or partial credit for the disaster. Instead, they declined any compensation. This isn't even the first time! This is the third time we've had problems with StubHub. After this experience, I will never purchase tickets through StubHub again. They advertise a "FanProtect Guarantee" but from where I'm standing, it's worthless. If you value your money, your time, and your peace of mind—look elsewhere.

I strongly advise against purchasing tickets from this company. My experience was a nightmare; they sold me fake tickets. When I arrived at the venue, the staff informed me that my tickets didn't scan. To make matters worse, StubHub refused to replace them or issue a refund. I had dressed up with so much excitement, only to have my night ruined. It truly became one of the worst evenings I've ever had. Save yourself the trouble and look elsewhere!

Never use this platform. I would rate it as a zero if I could.
I had checked numerous times about receiving my tickets for a football game and was told I would get them 3 hours before the event. I did not receive them and tried numerous ways to get them. Called customer support who tried and then said I would get an email within an hour with options. After 1.25 hour and no email called customer support again. This is now 45 minutes before the event. Our friends who were to come had backed out because they were coming from a distance and we had no tickets. Told customer support I wanted a refund! They eventually sent an email to review tickets. They said that there was an option to get a refund on the email but there was not. Because I clicked on review tickets I had to accept them.
This was for my husband's 65th birthday. Instead of a fun event with friends it was 2 hours of stress and we ended up losing the cost of 2 tickets because receiving the tickets 20 minutes before event there was no way to resell them.
StubHub provided no compensation

I'm still hurt about how StubHub cheated me with my $1200. I confirmed my ticket was sold for $600 but they ended up charging my card $600, in addition to not paying me my $600. I confirmed the buyer of my ticket attended the event. So StubHub made EXTRA $600 from the person that bought my ticket. PURE SCAM. DONT SALE YOUR TICKETS WITH STUBHUB. Filed my claim with solid documents but they closed my ticket

Beware of StubHub — They Ruined My $200 Night and Blamed Me for It I bought $200 tickets through StubHub for an event, expecting a smooth experience. Instead, it was a frustrating disaster thanks to their incompetence. Before the event, I tried every possible way to download my tickets — clicking their broken link, navigating their site, and even contacting their support. Nothing worked. Their platform simply wouldn't let me access what I paid for. I even went to the box office for help, but because StubHub failed to include proper information on my receipt, the venue couldn't fix it. I stood there, stuck between a useless vendor and helpless staff, while the show started without me. I wasn't about to walk in late, embarrassed and annoyed — especially since I was on a date. I missed the entire event because StubHub failed to deliver tickets or provide real-time support. The next day, I called StubHub for a refund. The first agent hung up as soon as I mentioned it. The second agent blamed me for not resolving it during the event — even though I was chatting with their support team while at the box office before the show started. They even denied I had contacted them, despite proof. Imagine paying $200, getting broken links, no tickets, no help, a ruined night — and then being blamed for it. StubHub's customer service wasn't just unprofessional — it was insulting. They failed to deliver tickets, denied responsibility, and left me with nothing but a ruined evening and an empty wallet. If you value your time, money, and dignity, stay far away from StubHub. Their platform is unreliable, their support dismissive, and when things go wrong, they'll blame you instead of fixing it.

Terrible customer service, and not worth the B. S. you have to go through to just get your tickets. Not to mention the fact that they scammed me with a parking pass that was 1 hour 20 minutes walk to the venue, then refused to refund me when I caught on 4 days before the concert. Never again!

Had a bad experience with stubhub I didn't go to wwe monday night raw at the yuengling center. My ticket was $228.50 from my bluebird account I reported stubhub to better business Bureau I did talk to my attorney I want to let people know not to buy any tickets from stubhub again they will lose business for good my ticket was 228.50 I am disappointed and passed off I hope stubhub don't give my money away to a homeless person I will move forward and address to the ceo of stubhub I will let other people know don't buy tickets from stubhub anymore they are crooks its joseph this is my number *******460 if you've want to talk to my attorney or I want people to get involved and ceo I want to get my attorney involved as well we will fight back and get even and put stubhub out of business for good

🚫 StubHub Review: A Disastrous Experience with Customer Service and Ticket Delivery
Date of Incident: July 1,2025
Event: Imagine Dragons Concert, Barcelona
Purchase: 8 General Admission Tickets (4 adults, 4 kids)
Fees: €300+ in service charges 🎟 What Went Wrong:
Smooth Purchase, Immediate Failure:
I bought 8 last-minute General Admission tickets through StubHub. The transaction went through, and I received an email to claim the tickets via Ticketmaster.
Instead of tickets, I got this message:
"The transfer has been cancelled by the sender and can no longer be accepted." Support Was a Nightmare: StubHub's virtual assistant was nearly impossible to navigate. It took repeated attempts to speak with a human. Every time, I had to re-explain the issue. Support insisted I hadn't "done everything necessary" to receive the tickets—even though I had. Broken Promises & Wasted Time: They told me multiple times that my tickets would arrive "within an hour of the show." Even a live phone agent said this. At 8:30 PM—nothing. At 9:30 PM—still nothing. At 10:45 PM—tickets finally arrive... after the concert is basically over. The Critical Detail:
If StubHub had told me up front that the tickets weren't coming, I could've bought other tickets that were still available at the same price. That option vanished because StubHub dragged this out for hours while falsely promising a resolution. By the time they offered a refund (and only after all that chasing), it was too late — the other tickets were gone or astronomically priced. 😡 The Outcome:
No tickets. No meaningful customer support. No timely refund. A ruined experience for 8 people, including children, on what was supposed to be a special night. An entire day wasted chasing a problem StubHub never intended to fix. Final Thoughts:
StubHub failed on every level. A trusted company should: Acknowledge when tickets aren't available Offer a quick refund so customers can make other plans Not string people along with lies and scripted chats This wasn't just poor service — it was irresponsible business practice. StubHub cost me the opportunity to replace those tickets and turned a joyful experience into a stressful, expensive mess. Verdict: Never again. StubHub is not a trustworthy platform.
You're better off anywhere else.

I'm beyond frustrated and disappointed with how I was treated. The night of my concert, the StubHub app completely failed me. I spent over 20 minutes trying to download my tickets, and the mobile ticket wouldn't load—no matter what I did. Because of this app failure, I missed the event and lost over $200. When I contacted their so-called customer service, I was told I couldn't get a refund because I didn't call them during the issue. The truth is—I did try to call, but couldn't get through to anyone. StubHub left me hanging and took no responsibility for the faulty app or the money I lost. Let this be a warning: do not trust StubHub with your money or your plans. Their app is unreliable, and their customer service is just as broken. I will never use them again, and I strongly advise you not to either. #StubHubFail #TicketScam #ConcertDisaster #AppFailure #NoRefund #BadCustomerService #BewareStubHub #NeverAgain #StubHubWarning

ORDER NUMBER(Viagogo/StubHub): *******. Ordered UCL final tickets 2 days before the game and paid 7,000€. Because the seller did not deliver them the next day, I voiced my suspicions and asked StubHub to quickly replace my tickets. I highlighted that this order should be top priority as I do not feel comfortable (and even added that they are not for me but for a VIP client of mine), and StubHub assured me they will closely watch this order and that this is one of their top sellers. StubHub gave the seller a deadline up to 3 hours before the game to deliver the tickets (utterly unacceptable), despite the fact that I mentioned that the stadium turnstiles open 4 hours before the game. It was clear as day that the seller had a problem and was unable to deliver the tickets. I called StubHub over 30 times and chatted with an online assistant for two days straight leading up to kickoff. Their response: 'Your tickets are secure and guaranteed to arrive in time'. Price already gone up 150% since I bought the tickets. StubHub was not interested in assisting me in replacing the tickets earlier, and no matter what I said or explained, they just responded that the seller had a deadline of up to 3 hours before kickoff, and that they would only step in after the deadline had passed. They even lied that the provider, which is UEFA, might have not released the tickets yet / and that transfer might not be possible until 24 hours before the game, although I knew they did release them and they can be transferred.
I paid more than 6,500€+ for last minute flights and accommodations in Munich. IT IS PARAMOUNT TO MENTION THAT STUBHUB GUARANTEED I WOULD RECEIVE MY TICKETS! I can't stress enough how many ways and time they told me tickets are guaranteed and that they will always find a solution that works for me. I have already mentioned to them that I will never be interested in a refund as the only reason I am in Munich is for the biggest European match of the season. This conversation between me and them basically kept going for 48 hours straight, as I was concerned I am getting scammed big time. StubHub repeatedly assured me that I would receive my tickets on time (I have over 35 screenshots of evidence and emails). They kept lying to me that I will instantly receive my tickets once this order and seller are replaced. THE DEADLINE HAS PASSED, NO TICKETS! I quickly phone a support agent because I am already at the stadium and others are entering the ground. They tell me to give it a couple more hours and that they will call me back once they find a replacement. The online agent told me via chat that they will send me an email with a link to replace the tickets, and to keep my eye on an email as it can arrive any minute. Now a very long story short, I talked with multiple agents who all worked on my case 2-3 hours before kickoff and kept assuring me replacements will be sent any minute, and that they will call me back asap. Support agent messaged me at 6:54 with a message: 'Please be ready for our next email with one link to select the replacement tickets ok'. And the other agent: 'Be ready for our next email. Be ready, and good luck, bye'. Heard nothing back until 40 minutes before kickoff, only to tell me they are unable to provide me with the tickets, and only a refund according to their 'guarantee'. I tried to argue, but one of the agents even hung up the phone, and the other closed my online chat without finishing our conversation. My order simply said 'Tickets unavailable'. They forced me to accept a refund, without any remorse or apology. When I pointed out I paid over 6,500€ to get there and asked for compensation from a seller, they were not able to provide me with anything! YOUR TICKETS ARE NOT GUARANTEED WITH STUBHUB/VIAGOGO, NOT EVEN FOR THE BIGGEST EUROPEAN FOOTBALL EVENTS! THEY KEPT LYING AND DECEIVING ME ALL THE WAY TO KICKOFF. This is by far the worst experience I ever had, and I will seek all legal action possible to recover my losses. In the end, I missed the game I had been eager to attend with my dad for a long time, paid over 13,500€ to sort it, and I got to watch it in a bar which I could have watched in my home in front of the TV. Result? StubHub does not care a single bit, the refund will take more than 8 days to arrive, and the worst of all I will not get any compensation. First thing Monday I am seeking legal advice! SHAME YOU STUBHUB/VIAGOGO!

Travelled from Toronto Canada - Italy for 2 weeks. First week in Italy I was supposed to attend fiorentina vs bologna a very important game for both teams. Once I arrived to the event the tickets didn't match with my name and Id as they check at the gate. They offered me a refund on my tickets as I wasn't able to attend the event. I spoke with a supervisor (Sunday May 18) to assure my tickets for the 2nd week I was here were gonna be valid and I was promised to receive the tickets. Thursday May 17 I called and chatted with employers of StubHub to make sure the tickets would have my details on them to be able to enter the stadium and I was assured that the seller was a frequent seller and that there wouldn't be an issue. The morning of the tickets were cancelled. Not only am I missing a one and a life time experience but the memories along with it. After today I won't be using StubHub again

Stubhub cancelled my tickets at the last second and offered no alternative. I was forced to purchase tickets at 3 times the cost. I have spoken to three representatives who were beyond incompetent. They offered no relief. I tried to email a letter to the company three times, and have never even received an acknowledgment. Suffice it to say that I am a very unhappy customer. It is one thing to create a wrong situation, but it is entirely a different matter to have fools address it, and then ignore the customer altogether when they seek further remedies.

Buyer beware! I "purchased" concert tickets 8 months prior to my show. Didn't immediately receive tickets and called/chatted multiple times with their "support" team. Eventually, I was told that the person with the ticket has up until the day of the event to release. But don't worry, you are covered by replacement ticket policy in the case of a problem (or a refund). Ok, so day of the show and still no tickets. I start engaging early in the morning to say hey, I still don't have tickets and the concert is tonight. I drive four hours to my venue. I'm checking every hour or so and they say it is escalated and that they will contact the ticket holder to get them released to me. One of these online chat people even hangs up on me. Finally, when it's a couple of hours prior to the show starting, I resort to phone calls. I get the same delays. It's escalated and their "specialized" team is working on my case. I call again and again. One agent tells me that until it is one hour before my show they won't find me alternative seats. The gates are open two hours before the show so I'm already missing my event at this time. And then finally I get a call saying, ok, we have some other seats to offer you and do I want them? Yes, I want them! I'm put on hold while she handles getting me those tickets. 15 or 20 minutes of holding later (and now literally minutes before the first band begins playing) she comes back and says, well, those tickets also will not work out. She says she can try one more pair of tickets but she isn't hopeful and it will definitely not be ready by the beginning of the show so she offers me a "full refund". Now I am screaming at this agent that she is not offering me a full refund at all. I drove four hours. I booked an expensive downtown hotel room. I wasted my entire Saturday. That was only catharsis as she cannot do anything else but offer that "full" but truly pathetic refund. I take it. Meanwhile, my wife goes online, finds two seats in almost exactly the same place as my upgraded seats were to be, for $100 less than what I originally paid for my lesser seats and we walk in finally as the second song is playing.

My experience with StubHub, supposedly Ticketmaster's preferred partner for the 2025 Miami F1 Grand Prix, has been an absolute nightmare, resulting in missing the event entirely and a battle for a refund. This review serves as a warning to potential customers. On April 3rd, 2025, I purchased two tickets (Section SF15) and a premium parking pass for the May 3rd Miami F1 race via StubHub, totaling over $1100 (Order #******* and Order #*******). The problems began on April 30th when StubHub notified me the parking pass was ready and would be delivered by Ticketmaster. Despite checking all folders (including spam/junk), the parking pass never arrived. On May 1st, StubHub emailed stating my paid-for and selected SF15 seats were suddenly unavailable. I reluctantly accepted "comparable" SF12 seats. The StubHub dashboard indicated these tickets would be delivered by 10 PM on May 2nd. On the morning of the event, May 3rd, I still had NO tickets (neither event nor parking). The StubHub order status bizarrely showed "processing" for the event tickets, yet "ticket ready" for the parking pass I never received. Contacting StubHub support early on May 3rd led to more chaos. They informed me the SF12 seats were also unavailable. I reiterated the parking pass was missing despite their system claiming it was ready. They promised an "escalation" and an email with new seats within the hour. The offered seats were SF16, noted as having an obstructed view due to a guard rail. Desperate not to miss a once-in-a-lifetime birthday experience for my wife, I accepted these subpar seats. Hours later, with the event start time approaching and gates opening, I still had no tickets delivered – neither the SF16 event tickets nor the premium parking pass I paid for weeks ago. I was effectively blocked from attending the event I had paid over $1100 for, due entirely to StubHub/Ticketmaster's incompetence. Forced to give up, I contacted StubHub chat to request a full refund. In a truly insulting final twist, the agent stated they would request a refund for the event tickets, but because their system falsely showed the parking pass as "delivered," they could not refund it. How am I supposed to use a parking pass for an event they failed to provide tickets for? This feels like a scam. Their advertised "100% Guarantee" is meaningless. It guarantees nothing but frustration and disappointment. They ruined a special occasion and are now potentially holding part of my money hostage based on their own system errors. The agent said the refund request could take 5 days for a response – utterly unacceptable service. Avoid StubHub at all costs. And Ticketmaster, as an established entity in 2025, needs to ensure its partnerships and delivery systems actually work. This level of failure is inexcusable. I expect a FULL refund immediately.

We purchased tickets from stubhub which we had no clue were a "reseller" company and when we arrived AT THE VENUE, we learned that our original seller had canceled the tickets and we received ZERO notification this happened. We were on the phone with customer service for 30 minutes before they offered an "alternative link" which were another set of resale tickets in the balcony which were half the price at which I paid my original tickets which were ground floor. We missed the first act and the first half of the act we paid for. When I tried calling customer service, I tried getting a refund or a differential of the seats and they told me that since I had accepted the "alternative link" I waived all kind of compensation and refund policy for my tickets.

StubHub doesn't provide 24 hours cancellation of tickets bought in error. They want you to use their lousy resale feature (very bad user interface and complicated unexplained procedures) that kept telling me the tickets were not listed every time I reposted a ticket. I ended up creating a bunch of duplicate sale listings which I have to go back and delete. Then I noticed the old dups said hidden visibility which lead me to think the duplicates will not be sold seen they were not visible. Wrong! I ended up with 2 duplicate sales and one real one. StubHub then said since I don't have the tickets to deliver and can't complete the sale I owe them the cost of the 2 duplicate transactions. That more than doubled the cost of buying the wrong ticket. Don't ever use this site to resell unless you know how it works inside out.

I bought Club 5 Row 22 seats. What was delivered were 5C Row 22 seats. I immediately messaged them of the mix up. When first contacting them they acknowledged the discrepancy. However, when I contacted them by phone that attitude changed. They then went on to state there wasn't a mistake. That I made the mistake when purchasing. Despite my having screenshots to show otherwise. 5C is across the arena from where I wanted to sit. I paid for preferred seats and received standard seats at the preferred price.

Think stubhub will refund you for event tickets that you don't receive on time? They say they do, in fact, they GUARANTEE you either get your tickets, or a refund.

False! Our tickets didn't arrive on time, in fact, we only got them 15 minutes after doors closed for the event. By this time, we already left the venue thinking we'll get the refund. We never even claimed the tickets and only noticed this an hour later. Not only did we not get into the event (Broadway show), they won't refund because we reported this an hour after event start (once we got out of the cold and sat down at a restaurant).

They have proof that the tickets were delivered 15 minutes after the event STARTED, they have proof that the tickets were never claimed, they must have proof of the constant asking them for help via their dumb live chat, yet - won't do the refund. This is an absolute scam, and should honestly be a lawsuit for misleading customers on Fanprotect guarandee.

Bottom line: you can't trust that your purchased tickets will make it to you on time, I will never purchase anything from Stubhub ever again, and neither should you!

They have no control of their sellers and they've no control over anything literally trash customer service. Everyone I know who bought their tickets from ticket master received cheaper prices and their tickets and I Bought 2 tickets for $1500 and planning on spending another $4000 on traveling to the event. And they want me to wait to the exact date and time of the event to receive my tickets. My mistake on not doing my research first before using stub hub. When I asked to resell my tickets they said I've to deliver tickets 2 days before the event. There's nothing more to say except I regret using Stub Hub.

The tickets I bought for an event were fine, but the parking pass they sold me ended up being over 2 miles from the event, and they wouldn't give me a refund and were very rude about it. Lesson learned, I'll be better about checking the exact parking location, but these parking passes were recommended (by StubHub) FOR THE EVENT I was attending! Customer service was horrible. I deleted my account and will never use them again. What a nightmare.