We had bought tickets for Game 3 of the Red Sox playoff game and spent over $750 for the pair. I had received alerts that the game was postponed and that the times changed twice. However, once we got to the game, our printed tickets were denied. I then brought them up on my phone and we were denied entrance again, both times being told they were for wrong game. I called Stub Hub while at the gate. I was one the phone with them for about 1/2 hour. I am not sure if the original buyer for this ticket was bogus or not, but I will tell you that the woman stayed on the phone with me until we were able to get new seats that ended up right behind home plate! She even called me back to be sure the tickets came through my phone. I was pleasantly surprised with their willingness to be sure that we were able to get to see what ended up being Papi's last professional game ever. Thank you Stub Hub!
Ticket cost $100
Ticket cost to Fan purchasing $125
Cash received by Fan Selling $75
Stubhub Revenue $55
Its a website, not a brick and mortar store. All of these extra $$$$ go back to the sports teams as ADVERTISING expenses.... and there is nothing we can do about it
If I could give it zero stars I would. That one star is for the fact that they did return my money 3 days later. But they sold me 2 tickets to a preseason bulls game 4 hours before the venue. Sent me 2 confirmation emails but never sent the e-ticket email. I called I was on hold for 20 minutes. Woman said she would send the email then put me on hold for another 8 minutes to then come back and say sorry for the inconvenience but we're refunding your money tickets are not available. While I'm standing right there at the arena with my date waiting to get in. Absolute JOKE ! How are the tickets not available but you took 125 out of my debit card. Why would you sell them to me if it was too close to the venue!!?!?!! I asked for a supervisor and I said is there ANYTHING you can do for the extreme inconvenience he said that doing anything for me would be out of his reach and I'll be receiving a refund the next day. Last time I will EVER use this service for any venue. Luckily a scalper sold me 2 tickets for 100 section 100 row 2 better seats at a batter price at the arena. **** STUB HUB!!!!!!!
Personally I have bought and sold over 30 times on stubhub what is this bashing on stubhub, if a ticket is used by the seller even if he sells it the buyer won't get in because only one scan of the barcode is allowed so that wouldnt be stubhub's fault but the seller would be the fraud. The fees are there fees honestly you don't like it go else where there making money yes its the capitalist world baby!
I sold tickets via stubhub and was told my money would be transferred to my PayPal within 5 business days. The 5th businesses day- nothing. So I call and customer service says it will be transferred the next day. So I check the next evening and still nothing. I call customer service again and am told it SHOULD be complete by the end of the week. I will never, ever use this site again. They are very unprofessional and unorganized. If you can't stick to a time frame, don't use one! Weeks later I am still waiting for my money.
Stub Hub (along with Get Me In and Viagogo) are NOT the people setting the price of the tickets - the prices are set by the PEOPLE SELLING THE TICKETS!!! Stub Hub then takes a commission payment from the seller. So.... listen carefully one more time... these sites are RESALE SITES. They allow people to RESELL their tickets at inflated prices, and they then take a percentage payment from the SELLER as commission. Please stop blaming these sites for the prices you're paying - they are very transparent about the service they provide, even (in the case of Viagogo anyway) letting you know the face value of the tickets. Actual example text from Viagogo site... "Prices are set by sellers and may be lower or higher than face value. Prices exclude booking and delivery fees (applicable by transaction). Original face value price per ticket (excluding fees): 35.00 - 85.00 GBP"
I used StubHub first time, there for I didn't understand the system cleary. But I chated with custmer service and they were really kind and helped me a lot. Even through my English is not perfect, they tried to understand and explain.
I'll definitely use StubHub next time.
I never received my tickets to Carrie Underwood, and they WERE expensive. I called and was told they were delivered (put in my mail box), but they did not require a signature which I thought was absurd. Often my mail is put in other people's mail boxes. I NEVER received these tickets. I called stub hub and was told the seller said they could not reprint the tickets. I do NOT understand how you could purchase tickets yet not be able to get a reprint. Unless of course you may have gotten them illegally, hmmmm. So your worried several people will show up to get the same seats??? Very strange, any way the only way I would recommend even considering buying from stub hub would be to have it sent certified mail and make sure the tickets could be reprinted.
Took me 3-days to get through the system. It kept stalling, and when checking out, it also stalled so I would have to go through the whole process again. When finally I was able to purchase my tickets to Allen Jackson at Fiddlers Green, the ticket that were $113.12 each cost me $552.98 for 4-tikets due to their fees. That is $100.50 in fees, for what???? Really, that is REDICULOUS! Then it took me another 2-days to be able to print the tickets. Hopefully they work when we go to the concert.
I will NEVER use Stubhub again. To do all the work my self, waste days trying to find the seats, process etc... and then the added fees.... No Thank You!!
I ordered 4 tickets to a NFL game. I was charged fees of $151.28 by StubHub...for what?? I tried to cancel the order but was told I could not. StubHub is just the middle man between buyer and seller. I have no idea why I was charged this kind of fee!!
Tip for consumers: I do not recommend using this site to purchase tickets.Ask Barb about StubHub
Bought 2 tickets to a concert in NYC for $650+ three months before the event. Site said I could download the tix a week before the event. When I went to get the tix I was locked out of my stubsnub account. I called and was told that the tickets I bought were not available but they could replace them with seats 15 rows further back (for the same price). I will never NEVER never NEVER use stubsnub again.
Okay so on 9/10/16 we brought 5 tickets for section 102 on the Texans sideline FOR $1100+ For the TEXANS GAME and we had to pick them up on 9/11/16. We pick them up head to the gate go through security. When it was time to scan it kept saying refunded. We had to go to the box office and they gave us new tickets yaaaayyy but no we go seat in section 339 on the visitors side I want my money back!!!! I will never buy from them and it was happening to people who use groupon, ticket master, and another site. Never using this site again.... I thought this site was legitimate but it's more fraud than Dr.Oz.
Bought 2 NCAA tickets that turned out to be unavailable. Not knowing this yet, I contacted customer service bc at 5pm, on the day our tickets were suppose to be ready, they were still not available. I was worried bc our event was scheduled for the next day..customer service immediately looked into it and long story short, they replaced our tickets with EVEN BETTER ONES! They were fast, professional and extremely generous, and for that we will always shop for our tickets on Stubhub! Very impressed with how exceptional they were, a pleasure to do business with!
I made a wrong purchase, so had to sell one ticket back. They said nothing can be done or cancel the order except posting for a resale, where the money back is not guaranteed. Later after a lot of hassle, they gave me the store credit. However, for the remaining ticket, they charged me about $230 (including taxes) each, for a concert ticket worth price $49.50. The unfortunate part is, even when I am trying to re-sell this ticket, no one is getting interested as the seat location does not justify the high price of the ticket. Moreover, the actual ticket price is mentioned on the ticket which is $49.50. And when I am requesting my buying price (i.e. $230), its been knocked down. How unfortunate! Who would believe something can happen like this with a registered website???
Horrible experience, flew from Atlanta to Boston to see the Red Sox Yankee game. I was turned away, seats were already being used, 45 minutes standing on the corner at Yorkey way on the phone with StubHub. I was finally able to get into the game But I will never use your service again.A-Rod last game at Fenway owner must've decided to go to the game and screwed us over . Buy your tickets from the venue you're attending at least you know you'll have your seats.
I tried going to the Drake and Future concert last night. As many people probably know, this was a VERY popular concert. The same night, I bought two tickets off of stubhub. They were balcony seats. I got to the concert venue, went through security, and when I handed my printed out tickets, the scanner said: Access Denied. I was sent down to the box office and they told me that the person who sold these tickets already sold them on another sight. So, essentially, they were fake or non existent. I paid 350 for two fake tickets. I am getting a refund, but didn't get to go to the concert. In fact, I heard the concert start from outside the venue. When I tried to contact stubhub, I was on hold for almost an hour and when I was told I would be given replacement tickets, I was then disappointed again by being told it was now sold out. Stubhub isn't reliable or safe. The guy at the box office told me TicketMaster is really the best place to purchase tickets. Don't be fooled or take your chances people. You'll be disappointed.
I've purchased tickets here before without any problems but I tried listing an extra ticket and the site did not allow me to enter my card info. After going through the whole registration process it just left me stuck on the credit card portion. I tried from different browsers to see if that would do it and still nothing. I still havent received any help from them.
I think "StubHub" should change their name to Stud Hub, because they financially screw their customers....Bad Business! They charged a family member of mine, triple the value of the tickets. They tried immediately to get a refund & to no avail... though the concert is a couple months away. They are ticket scalpers with a clever name!
Tried to sell some tickets. The website barely functioned. Couldn't edit any of my previous address or credit card data. System seemed to accept changes then went all buggy. Some screens reflected changes, but the important screens did not. Started a chat session, waited 4 minutes to chat with someone.... 10 minutes later it was clear that would be no help. Chat recommend I call them. Thanks for no being able to address problems on your own website. Pathetic eCommerce experience from a business who's go-to-market channel is almost exclusively on-line. Fix or fail.
Paid $52.00 for a lawn ticket at BLINK-182...They gave me my receipt but never sent me my tickets. I called and called called and called...Finally somebody did pick up and they said they were mailed to me. I said I didn't get them in the mail, Could they send me a scan ticket via email so I can go to the show. The guy I spoke to said NO! he wouldn't do that. I tried to go to the show anyway with my receipt & try to get in cause my friends were already there and they bought from stub hub and the same thing happen to them and got in without any hassle (they used stub hub too) SO I called again and said "Hey you just did this 20 minutes ago from my friends and now you're not going to do this for me!! WTF?!?! That's Fraud. THE ONLY WAY I GOT IN TO SEE BLINK 182 IS THE ATTENDANT PUT HER JOB ON THE LINE AND SCANNED ANOTHER TICKET TWICE FOR ME!!! I showed them that I paid and have a receipt. The guy on the phone at stub hub didn't help me at all. THE PERSON AT THE GATE DID! So I'm leaving this review because I WILL NEVER USE STUB HUB EVER AGAIN! I wasn't the only one who had this problem. There was a whole line of people with this problem so I will not ever use this website. They are complete Fraud. Not even worth being a company, and anybody who works for them is an idiot. I would never hire someone if they said they worked for stubhub because the company policy is such bull$#*!.
71 Questions & Answers
Related Articles and Tips
Hot tickets are by definition hard to find. Whether you're trying to wrangle seats for the NBA Finals, Katy Perry, or Justin...
Business owners: What’s your side of the story?
Manage your business