Do not order anything on this website that says final sale. They do this on their fake luxury goods so you feel like you can't return it but since they have a 100% authentic genuine guarantee this voids their refund policy on fake merchandise. There needs to be a class action lawsuit against this company. I am actually going to look into it. It has to start with someone really pissed off and that is me!!!
I placed a order of a 2 Hudson pants ... When I got my package with the items that I ordered for my surprise they sent me one wrong pants(AG).. I called them immediately and they said that my case was going to review ... They had to find out what happened with the pants that I ordered in the first place. And in 3 to 5 business days they would send me a email with the final conclusion. Well , mean while the pants the I had ordered ( And I never got it ) went on at one of those temporaly butiques... Só i thought they would send me the right pants and figure out afterwards what heck the did wrong with the other one that I never got. Well folks, they NEVER sent me my pants, NEVER SENT me a email.. And when I finally called them the costumer representative said that the pants were no longer available and I couldn't keep the wrong one they sent to me .( At that point I purposed them to keep the wrong pants as long as they send the difference to my credit card. I had paid $89,99 for the Hudson and the AG was $69.10) Guess what? They said no , the couldn't do such thing and I would have to send the AG back if I want my refund... Now reading all these reviews , I have to admit that I'm concern to send them back and NEVER get my refund. Also ... I just got another order from them ( I had place that order on the week after the order they had messed up) and now another item is missed.... This is getting better and better ... I don't know who works for them ... If they hired people who speaks and/or understand English ... Or even is just a bunch of incompetents.... Folks , me and many other people with the exception of a minority have been ripped by this company, they don't care... The costumer isn't something important to them. Items may seem very cheap but in the end they become expensive if you think about the headache of not receiving your merchandise, dealing with a useless costumer service , merchandising with defect, as folks mentioned above about not getting refund or getting it after months ... I think now, buying at Nordstrom , Bloomingdales ... Or any store worth all the money they ask for ... Why? Because if your item have any problem if you even worn it , they will refund you or exchange it .. It is a peace of mind ... And buying something that you love and dealing with real professionals that make things less stress for you is PRICELESS... Good bye Ruelala.
I will never shop here again and you shouldn't either. I purchased a very expensive purse and it was not as described. It was final sale so I hesitated to reach out to them for a refund but ultimately decided to do so since I never used the purse and it was so expensive. They refused to refund me. Wouldn't even consider it. TERRIBLE CUSTOMER SERVICE.
This company refuses to give you your money back after you return an item. Your are especially in trouble if you pay with paypal. When you open a claim with paypal, ruelala refuses to refund your paypal account. They then go behind paypals back by emailing you requesting your credit card information, claiming they need your credit card number to issue a refund because they are "having trouble issuing you your refund through paypal" After reading LOT'S of complaints against Ruelala on the internet having to do with returns and people not getting their credit card refunded who would want to give them your personal information. Plus the whole reason why we use paypal is to avoid giving out our personal information. Beware Beware Beware
I'm really surprise of all the negative reviews because everything that I have purchase with Rue la la was and have been real and not fake. Real bags, great jewelry and skin care products. My only complaint is when it comes to getting a refund, you have to wait too long, like 3 to 4 week. I can admit, they are no QVC, HSN, Evine Live, etc. as it relates to getting your money back. Because of that, I will give Rue la la 4 stars.
I've worked in High-End retail and have sold countless handbags. Just looking at some of the photos I can tell that the bags are not genuine. My friends always laugh at me because I can spot a fake bag a mile away. I see a lot here on this site. The reviews of the customers say it all! Fake everything on this site. It's better to save a little more money and make a purchase directly from the store. Many of the high end retail stores have a forgiving return policy even if the item is worn. If you are not happy with your purchase you may return the item as long as you keep the tags and your proof of purchase. Good Luck!
My friend purchased a gift certificate for my b'day that I was supposed to receive by email. It never came and so far I've reached out to RueLala 4 times and have not heard back from them. I'm hoping for a response and the gift certificate so I can h opefully upgrade this review.
Glad I came on here to complain about how impossible it is to access their website on a mobile device and got to come across the bad reviews anyway. I don't know who's running this company but you probably could have made a sale from me before I got the opportunity to see this if you had a site that was mobile optimized.
Someone at work recommended your site so I went ahead ordered the beach ball just received yesterday....it's fake thank God I only ordered one item originally had six items in my cart.... Sorry I did not read the reviews before purchasing....hopefully I can protect the next buyer.
I have, in the past, purchased a random dress or other item from Ruelala. However, this month I purchased a SkinCeuticals Phloretin CF Serum only to realize when I received it that it is not expired, but FAKE, COUNTERFEIT! I've been using the product for many years and this one looks bad, smells bad and is not the real thing. I checked SkinCeuticals website and they only sell to about 6 online retailers and Ruelala isn't one of them. Don't buy skin care products from this site. Your FACE is not worth the risk!
Last sunday evening, a little after 9 I made an error and clicked on order button instead of the edit button as intended .The edit button, just above the place the order button is so tiny and in gray whereas the place the order button is 200 times the size in Red. I called immediately but they had closed. I next sent them a message telling them I made an error and passed the incorrect button, thinking they would see it as soon as they opened. I called at 9 A.M to confirm and was told the shipment was already in progress and could not be cancelled. Do they have elves working at night? When I think of it, I have had problems with at least 1/2 of the orders placed. It is a great wasteof my time and I now see that others have had the same problems. Enlightening.
Not sure how so many people have had such negative experiences with this company. I've been shopping with Rue La La regularly for about 3 years, averaging about once a week. I've placed several hundred orders spent thousands of dollars here and have never had a true problem a single time. In the off chance that a return is needed, the process is simple, quick. I've opted to receive both store credit and credit account return. Always prompt service. Final Sale items have always been clearly marked. One time I did have an issue with a Final Sale item - the sizing chart displayed on the site did not match the sizing of the actual item. Even though it was a "Final Sale", they quickly offered to accept my return. Another time I purchased a pair of boots that I didn't absolutely love when I received. I had forgotten it was a Final Sale and contacted support to see why I wasn't able to select for return from my online account. The rep explained it was Final Sale, but even this time, they quickly offered to accept my return, even though it was my mistake. I love this company and hope they continue providing the same quality and excellent service that got me hooked to begin with!
Bought a Lancome Lip gloss from them. Came well packaged. Not goopy, like something old would get. Came quickly. Still waiting on the mascara I ordered at the same time. Definitely happy with their service. I like that you have a month of free shipping after you pay for shipping just once. Great service.
I received a gift with no description of what the gift was. When I contacted Rue Lala, they could not even look up my friend's name...said I had to have her email address only! They were of no help whatsoever. No receipt in packaged gift. Very disappointed...would never order anything again from Rue lala...
I recently purchased a perfume called IVOIRE BALMAIN ..I paid $20 for this bottle..shipping was free...long story short, the code on the label on the bottom of the bottle shows that the perfume was produced in 2012!!!!!! I sprayed it and now I smell like a old lady :(
I contacted Rue La La conceirge & was told that as an exception I will receive a full refund without having to return the item. Are you kidding me??!! That is really insulting being that I paid for a OLD smelling perfume.
Also, there was a MICHELE watch sale where there was a Michele Deco Diamond for $289.99...the retail price was $2,095.00!! I purchased it and then they canceled the order after almost 2 weeks. When I called Rue La La customer service, they told me that the company ran short on stock but will honor the price next time it becomes available. They told me I would have to pay for the price at the time the boutique is open, then I will get a refund. Makes me nervous to think I would have to pay probably over $1,000+ and then rely on Rue La La to keep their promise...we shall see..I have not seen the watch come back at all since that last time when I ordered it. I think they canceled the order because of the amount of money I paid for it.....
Over the holidays I purchased two pairs of Ugg boots which were delivered as ordered. After a few wearings the side seam of one of the boots began to split. Clearly this is a manufacturing problem and one any store would honor. Upon contacting Rue La La this is NOT their policy. Once delivered they absolve the self of any defects in the product if it has been worn. These boots have possibly been worn 15 times and the defect only became apparent due to usage. The prices seen on this site are also available via Nordstrom, Ugg and others if you have the patience. These other sites honor warranty. I would advise you think carefully prior to purchasing from this site. Their response to me was "sorry" - nothing more.
I recently window shopped on Rue La La and thought I had placed an item to a favorites list only to find out today when I received an alert from my bank that my account was overdrawn by nearly $1k, that in fact, I had placed the item on a list that if the item (which is currently sold out) becomes available they will automatically charge you and ship the item.
After speaking with two Rue La La concierge representatives, I was told that although the watch had not shipped it was packaged and ready to ship and therefore could not be cancelend - it had only been 30 minutes since the order was placed yet they could not or would not do me the courtesy of pullign the package and canceling the order. This practice seems at best predatory and at worse close to fraudulent. At least this sort of thing doesn't happen wtih brick and mortar shopping...At the very least, they should impelment a policy of having to confirm the orders before they automatically charge and ship.
I highly recommend boycotting this site and putting them out of business.
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