It's been a months since they got they item I purchased back and still no refund, I called 3 times each time I was told that they see the item was received and they will do a manual return, 3 times the same story and still no refund.
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Horrible customer service. Charges you, never ships product and reuses to give money back tells...
Wish I'd read the reviews of others before I ordered from Rue La La which has been a total waste...