Detailed Rating Summary
Easy to navigate. Well built website with tons of options. Also when you are ready to cancel the staff and support are friendly and easy to work with. I was hired within two weeks of finishing my resume. Especially love the specific job resumes and the word choices they give you to help you.
Paid for the resume review service, expecting I might get some personalized feedback. This was not the case. The resume 'review' was simply a few sections of stock information that was barely if at all customized to my resume. Things like, use action words, "When it comes to bullet statements, hiring managers want to be able to easily see how you have benefited your previous employers" - all of which did not apply to my resume... A total waste of time and money.
Tip for consumers: I don't mind their resume builder, in fact I like it. The review service is the main ripoff.Ask Matt about LiveCareer
Overall it was a good experience up until the moment it wouldn't let me go any further until I paid $1.95 and said I had 30 days I think and then I would start paying $19.99 a month. I have no use for a resume service monthly. My plan is to get a job and not continue to send out resumes. The sight is good,but when it says it is free that is what the customer thinks. I think that part should be upfront rather than free everywhere. It's not true. Other than that very helpful.
I really commend the prompt service by Mr. William. The ability to provide the resolution quickly that I was having with correcting information on my resume exceeded my expectations. He also was kind enough to offer me a low monthly resume subscription at a reasonable price, along with all its features. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
The person who helped me cancel my account did a very good job. He was more than courteous, he did all he could to entice me not to cancel my membership. He didn't seem to hate his job because he was working on a Sunday, I wish I could be as professional as he was.
Thus far I'm disappointed with the career testing end of your site:
If there was any information on having to pay for my results, I might have thought twice about taking the test. IT may have been buried in fine print, but the testing presents itself as free.
At the end of a long test, I'm told I have to pay $25-40 for detailed results.
Once I resigned to paying, I received a confirmation email for my payment, but no results and no explanation of when I could expect them.
I gave it a day before calling calling in and after a long wait talked with a really nice CSR (Costa Rica is a good choice for outsourcing your CS needs), who was unable to resolve the problem but escalated it for me.
That was yesterday.
Now it's 3pm Central time Monday afternoon and I still haven't heard back from a soul.
A good suggestion on how to fix this: refund my money, give me the report for free.
It's better than me going through the hassle of forcing you to fulfill your money-back guarantee. It will create good will and I'll be more likely to keep using your site.
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