Overview
LiveCareer has a rating of 3.8 stars from 8,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
I've been charged on my credit card for something I didn't authorise. The exchange rate is a killer as they charge a 'fee' so along with their charge they add an 'exchange rate fee' which is a small % of the other charge. All in all I've got four charges, only 1 being ok'd by me. These guys are thieves. I've tried phoning (from NZ!), emailing and using live chat - nothing! Rip Off and when people may not have that money to spare these guys should be behind bars.
Terrible! Advertise as free then when it comes down to getting your 'free' resume they hold it hostage until you pay. The service is good but what kind of company needs to lie to get customers? Just be up front and honest. Not okay!
Hey, Rachelle
We're sorry to hear this, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee.
I wish I had read this page before using Live Career. My experience is the same as others who have posted. Used the resume trial and didn't realize you had to cancel or they'd automatically charge your account the monthly fee. Additionally, there were a few charges for "international fees"... The representative told me they've made it perfectly clear that unless you cancel, your account would be automatically billed. BAD Business! This should be illegal!
Hi Sam S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I had a similar experience as everyone else. I got the cover letter and that looked alright, but then they decided to bill me 40 dollars a month! Thats an insane amount especially for a full time student and a part time worker. The company hides the fact that it is an auto renew subscription and upon chatting with a rep I was refunded a month (its been 7 days since that charge) and even though i haven't signed into my account in three months I was told too bad. I really think its bad business practice to not clearly inform customers of an auto renew policy and then never follow up with them. Try elsewhere or even better, just format it yourself in word, you'll end up happier and richer.
Hi James S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As a courtesy, I refunded 2 additional charges of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
The customer support was amazing. Mr. Ronnie Grant (I.D. 23) walked me through step by step with much patience. My original score was boost up with my resume once he made the changes while coaching me on the phone. My cover letter is marketable and a sure fit for my anticipated new role as an Assistant Dean of Business School. Thank you Ron for your help. I truly appreciate it!
Hi Rhonda,
Firstly, we wish you all the best in landing your new role as the Assistant Dean of Business School! Thank you for taking out the time to recognize Ronnie's above and beyond customer service!
In this online world; there are too fraudulent activities exhorting innocent individuals but you guys guys stuck to an organised successful team of high standard worth recommending any time.
Good team!
Hi Lawrence, thank you for that awesome review! We are happy to know you liked our services and would recommend us anytime. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
William, was really kind, and didn't over pressure me, he was a true customer relations well trained employee.
I received my refund, as he said today, love people who tell the truth!
If I did want to do business with this company again, it would be for their great customer service people like William!
Hi Runa:
We are happy to help! Thank you for this marvelous review and your kind words about William. We are committed to offer the best experience with our customer service and it pleases us to hear feedback like this. If you have any doubts or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
I really like this platform for making resumes. Not only do they have a lot of great and sleek looking resume templates, they also give you wording recommendations, suggestions on job experience and helpful phrases to word your resume more professionally. That really helped me get my resume completed faster and with more accuracy. Would highly recommend.
Thank you for sharing your feedback and rating us five stars!
The job description templates provided to us could be worded better with higher vocabulary. Also a system that could recognize repeated phrases or words to avoid redundancy and make suggestions that will help you dense and consolidate your resume to one page. That's honestly been my biggest issues and this website could possibly be someone's number one stop if these supportive measures were added.
Thank you for taking the time to let us know your feedback, Brian we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
Luis M is a wonderful and helpful customer service representative. He is an absolute asset to your company. Although I was very dissatisfied with the services I received because of Louis I would consider life careers again.
Hi Michelle:
Thank you for this review! We are glad to hear that Luis offer and excellent experience with our customer service and was able to resolved your issue. We want to let you know that we value your opinion and we be more than happy to assist you in the future if you have any questions or concerns.
Best Regards,
LiveCareer
All I wanted to do is print a small resume but of course that was impossible without
"subscribing". The hook was "just pay $1.95". It then comes out that your account will be billed $30.80 every four weeks! The real kicker is when you try to cancel.
Either the website is "down" at that particular time, or the phone is not working. I sent an email and no one ever got back to me. Finally, I got results with the "live chat". I would not recommend this site.
Hi Yvonne A.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I am so livid with these scammers! Save yourself the money and head ache and don't sign up for they're ongoing resume service that's not even a professional format. When you try to discontinue they play dumb. When you dispute they're withdrawals they simply change something around from their point and pull it in a slightly different way. So far I've disputed 7 or 8 withdrawals. My bank said I'm going to have to close down my card when I get home from vacation and open a new one.
Hi Erin H. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer.
If you are looking for a pleasant & easy experience, then look no further! Putting a resume together can sometimes be stressful as well as intimidating, but not here!
Not only was it quick and easy, but it's also very inexpensive. I would definitely use this site again.
Hi Yvette:
Thank you so much for this wonderful review! We are pleased to hear that you were able to put together your resume and find it to be really easy with our product. Thanks again for your amazing feedback and please feel free to contact us if you have any doubts.
Best Regards,
LiveCareer
Honestly, amazing site and would not change a thing on the technical side of things. That said, I dislike your business plan, and nearly abandoned my resume simply due to the fact that you are subscription based. I would gladly pay $10 or even $20 per resume, but as someone who makes a resume about once every 3 years, the subscription was not enticing in the least. Years ago, I used a competitor to create a resume and they also forced me into a subscription, and despite my cancelling with them same day, they continued to bill me monthly for over a year before I noticed. I'm not saying you should forgo the subscription strategy altogether, but if you also provided a one-time fee for folks like myself, this would have been a 5 star review.
Thank you, Aidan, we’ve taken note of your feedback and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.
The website was really disappointing!
I came across Livecareer on Google advertisement and tried its 14 days trail. HOWEVER, after that they automatically extended my subscription for 3 months without even a single notification, although I've NEVER browsed their website afterwards.
I contacted their customer services, and they replied that they were happy to return $9.95 for me... I was charged for over a hundred and only less than one-tenth was refundable! Although they said they stated about their automatic renewal policy, I still felt like I was deceived and their solution was totally unacceptable to me. (Btw, really hope Google can stop advertising for such unreliable company.)
It was a really unpleasant experience, and I'll think twice next time before clicking into a Google ad.
Hi Yiyun H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund that we processed was a courtesy credit. We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
Anna
LiveCareer
This LiveCareer site is a fraud. I signed up on Jan 18 for an one time resume for 1 dollar.
Then they quietly charged me 39.80 on February 3, March 17, March 30, May 12 and May 24. Even if the renewal starts 14 days later, they overcharged me. They never send email letting you know the account is about to renew like normal companies do. They don't even send you an receipt letting you know every month after you are charged.
That's 200 dollars lost.
When I contacted them they are only willing to reverse the extra error charge and one refund. As a poor college student, I feel very angry and would file complaints on every place I know of.
Greetings Liu Y.,
We are very sorry that you feel this way. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can assist you with your concern and provide you with a timely resolution in a secure manner. Thanks for the feedback.
Best Regards
Anna
LiveCareer
Wish I had read the reviews on sitejabber.com before I wasted hours putting together my resume using this service. The online viewer was deceptive - as many people here claim, what looks like a one-page resume, after you pay to download and print it out, it's many pages long. Plus, the 7-day access I paid for came with a hidden monthly subscription to their service so I got slammed with another $34.95 a week later. LiveCareer only offered to refund part of it so I filed a claim with my bank (Wells Fargo) and they are refusing to do anything about it. What a hassle!
Dear Debbie,
Hi, I work at LiveCareer. We apologize that our builder does not reflect the separate pages and this is something we are working on adding! Give us a call and our customer service team can help with the formatting of your resume so that it doesn’t take up as many pages! We also have Writing Assistance within the builder that provides clear and concise examples if you need help to reduce your word count to make your resume shorter.
Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Great at forming professional sentences without sounding too choppy or too long. Also a good variety of vocabulary and I also love that they have "pro top choice" options based on specific careers. Will definitely use this again and will be referring my friends to this website!
Thank you for sharing your feedback and rating us five stars!
Just as everyone else, I purchased one copy of my resume for around $1 for an economics project. And they charged me $40 without sending me ANY emails whatsoever about the charge. A bunch of worthless leaves charging for a mediocre service that can easily be recreated.
Hi Ricardo V, I’m very sorry that you have had this experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
I basically had the same service as everyone else on here. Although there are a couple on here who did have a good experience... That is doubtful. Maybe live career hired them to write the review. Bunch of a-holes if you ask me. I have been on the hold now for twenty minutes trying to get a refund. They probably wont get back to me either... hoping I'll hang up in frustration. Their customer service sucks. They should be ashamed of themselves. By the sounds of it that Anna girl has been quite busy writing apologies for the lousy service. Almost all the reviews have her name on it.
Hi Randy,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Merryl A.,
I’m very sorry if you were unable to get in touch with our customer service. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer