1,977 Reviews From Our Community
All Reviews
Steven was professional, persuasive and very personable. He expressed and presented himself with all genuine authenticity in the desire to present the program in its most optimum benefits that could be provided the customer to stay with and utilize this service! Mr. Castro demonstrated the highest customer service skill and where I was fully prepared with a "salty" response, Steven changed my attitude and turned the entire situation to a very sweetly pleasant one! Kudos to you Steven Castro #71, you are a definite asset to My Perfect Resume Organization!
- Helpful? Yes
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This service allowed me to create a nice resume, but once I had a job I sent an email to cancel the service. They replied and said that my service was cancelled and that I would not be billed again. The next month, I was billed again. I sent them another email (and included their email indicating that I wouldn't be billed), and asked them to credit me and assure that it wouldn't happen again. They responded and said they would issue a refund. Then, I received an email indicating that they have issued a "partial refund". I have emailed them 2 more times asking for the FULL refund as previously promised & they are no longer responding. This is infuriating. DO NOT USE THIS COMPANY!
- Helpful? Yes
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The service works but instead of just getting your resume they will continue charging you monthly without saying that on your purchase order.
- Helpful? Yes
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Thank you for letting us know about this and we apologize for the confusion that this might have caused you, we'll be more than happy to help you with this matter. Our subscriptions have a continuous billing feature that charges your CC/DB after the 14-day trial period expires and every month for the regular price of the subscription unless you choose to cancel beforehand.
With this mind, we would love to personally assist you with this matter. To do so you'll be receiving a private message so we can look into what’s happening for you.
The phone was picked up promptly than I expected when I called customer's service. Great resource to sharpen up your resume in no time. Will definitely recommend using this service!
- Helpful? Yes
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Susana helped me find a better way to go about my financial situation with the account. I could not afford the subscription but still wanted to use the service. She helped me find a alternative to help with both. Thank you!
- Helpful? Yes
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She was great at explaining other options and services the company provided that I could use in the future.
- Helpful? Yes
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It's great to know that our agent was informative about our services, we're always here for you!
The site is very easy to navigate through very user-friendly. A resume is professionally done with lots of eye appeal. Customer service is very knowledgeable and fast to help. Always been a pleasure to deal with customer service.
- Helpful? Yes
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We love to hear that you’re pleased with your resume and that you found that navigating our site was easy, we truly hope it makes all the difference in helping you get the job you want.
So I just recently been doing a full check of my finances and I noticed that for the past couple of months I've been getting charged $25; I realized that I signed up for My Perfect Resume's trial version back in February. I'm kinda strapped for cash right now, so I called to cancel my subscription and see if it's possible to get a refund as I had not been using their services. The guy I talked to, Roman, was absolutely helpful and understanding of my situation, and went above and beyond what I had asked for. Not only was he able to help refund my charges, but also gave me some pointers as I continue my job search.
Needless to say, it was a smooth and incredible helpful time.
10/10, would definitely use again.
- Helpful? Yes
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We’re beyond thrilled to hear that Roman was able to assist you with your refund request and was able to provide you with excellent service. We’ll be sure to let him know all of your positive feedback. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Just try the features of the website and find yourself in your upcoming career.
Thank you so much myperfect resume
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We’re always here to help whenever you need us!
I called customer service and Mr Ruiz was my representative. He had such an outstanding personality, his voice was confident, he was knowledgeable and concerned about me. What a wonderful experience! I've never felt so taken care of in my life! He deserves a promotion and a raise.
- Helpful? Yes
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We are excited to hear that our agent Ruiz was outstanding, knowledgeable and concerned for you. Hearing from happy customers like you makes us feel great, If you need further help, get in touch at any time!
Thank you so much for the excellent customer service provided by Ariel Cordero! He was able to answer my questions quickly and assist me with solving the issue at hand.
- Helpful? Yes 1
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You're very welcome! We're happy to hear that Ariel was able to answer all of your questions quickly and solved your issue. If you ever need any help in the future please do not hesitate to contact us.
This was great telephone experience from an on line service. I have had lots of bad experiences in contacting customer service on the web, but with you it was a pleasure for sure. Thank you Ronny Sanchez, for being so patient, and for delivering a great business impression.
Tip for consumers: They should be encorage to call and talk with your CS agents. If they are as cordually receprtive as the one I got, they wiil be delighted they called.
- Helpful? Yes
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We’re beyond proud to know that our agent Ronny was able to deliver a great impression and that you were pleased with our services. If you need anything in the future, please get in touch at any time.
I appreciate the attentiveness and willingness to help me with my problems. The woman waiting on me was pleasant and went out of her way to help me.
- Helpful? Yes
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Thank you for sharing your experience with us! It's great to hear that our agent was attentive and willing to help you solve your problem. We're wishing you the best of luck in your job search!
Thanks for being quick and straight to the point. Also, thanks for being understanding that my voice is hoarse.
Have a blessed day!!
- Helpful? Yes
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You're very welcome! Thank you for sharing your feedback and rating us with a 5-star review!
I was able to put a resume together easily and with a lot of good info, well organized. The service did a good job of attractively organizing the resume as well.
- Helpful? Yes
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We're glad to hear that you found our service easy to use & organized. We hope it makes all the difference in helping you get the job you deserve. :)
I really enjoyed the resume and cover letter creation on this site! They made it super easy. The pre-formed bullet points and cover letter verbiage is much better than what I could ever come up with on my own and both were super easy to customize to tailor to any job. As I still haven't actually landed a job yet, I would have liked to continue my subscription, but I think $25/month is just too much.
- Helpful? Yes
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We provide job alerts, a salary calculator, free advice and over thousands of review templates in order fine-tune your resume to the job you want. Hope to see you back soon!
You believe that you are making a one-off payment, but the site also initiates ongoing, regular payments that are not communicated clearly to you. They include details of the recurring payments in small print in the terms and conditions. In principle the information is available, but in practice, it is presented in a way that is likely to go unnoticed.
They are misleading about the costs. It's obviously a fraud.
- Helpful? Yes
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We're deeply sorry to hear that you feel this way about our services. We’ll be more than happy to help you address your concerns so you can have an amazing experience with our company. Shortly, you will receive a direct message so we can look into what’s happening for you.
Humberto Coto, was very helpful and took the time to explain extra services.
I wanted to cancel, but he did explain other benefits.
- Helpful? Yes
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Thank you for sharing your experience with Humberto. We're excited to hear that he was very helpful as well as took the time to explain all of our products and services, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I tried MyPerfectResume once before and loved the ease of the website and templates offered. I ended up cancelling because I was successfully hired at the job I applied for & felt that I no longer needed the service.
I liked MyPerfectResume so much that I came back! I highly recommend if you're looking for a professional yet unique way to have your experiences and skill set stand out to your next employer(s). If you have any questions at all, their customer service team is absolutely wonderful and help will work with you to accommodate the needs at hand.
- Helpful? Yes 1
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We appreciate the positive feedback and we’re glad we were able to help you in your job search. Congrats on the new job btw! :)
The guy who helped me with the cancellation on the phone was kind and helpful. Unfortunately, at the end he offered to send me an email that would tell me about a deal for $4.95 for a month of continued service. I told him to go ahead and send the email and I would review it. Instead of giving me an email to review, they went ahead and charged my account the $4.95 which was not what the customer service rep had said. Disappointed.
- Helpful? Yes
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We're sincerely sorry for the negative experience and for any confusion that this might have caused you. We pride ourselves on giving 100% every day to ensure that each customer’s needs are being met. We are aware that we may have let you down. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We’d love to help you with this so you can have a great experience with us. Shortly, you will receive a direct message so we can look into what’s happening for you.
I usually don't pay for my resumes I get it done for free but I decided to try this out because I notice how convenient it was. I love how It gave you examples on what to write, making it sound very professional and I loved how quick and easy it was. I will definitely be using this again. Thank you
- Helpful? Yes 1
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You're very welcome, and we're so happy to hear that you found it quick and easy to use!
We hope it makes all the difference in helping you get the job you desire. Best of luck!
Very useful website easy to use and create professional quality resume. The cancellation process is an easy. However my service rep Josiah was quite helpful and efficient with providing new promotional offers. I'm thinking on reconsidering subscribing to the new promotions..
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Reviews like this really make our day!
Thank you for trusting us with your resume. We’re beyond thrilled to hear that our agent Josiah was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
Easy to follow, straightforward way to create a modern resume. I got hired quickly, should have cancelled sooner, but overall, cancellation was simple. I was complimented on the great layout of my resume, and I think it was money well spent.
Sally, representative #1035, was very kind, professional, and helpful when I got to cancellation.
- Helpful? Yes 1
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Congrats on the new job!
We appreciate the positive feedback about our resume builder and we’re glad we were able to help you in your job search. Best of luck on your first day!
I had a miscommunication error in signing up and Ronald (#944) allowed me to explain and corrected the situation right away. The service also did a great job on my new resume!! It looks great!!
- Helpful? Yes
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Thank you for sharing your feedback about our agent Ronald. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
The customer service was absolutely horrendous. The representative constantly tried selling me products after I told them Many times I didn't want them. In fact I even told them I didn't want to spend money on a subscription in the first place and yet they still tried to get me to keep my account active. All I wanted was to cancel my subscription, and I told them that many times. This was an extremely frustrating experience and I will never deal with this company again.
- Helpful? Yes 4
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On behalf of MyPerfectResume, we want to extend our sincerest apologies for the negative experience that you had with our Customer Service Agent, we realized that it was unmannerly in solving your issue, and when you asked to cancel the account the agent proceeded differently. We completely understand your frustration at having not been properly directed and even greater frustration at having to be misled.
We pride ourselves on giving 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We'll also be holding a mandatory review session to make sure our agents are aware of the proper procedure for handling these types of situations.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Customer Questions & Answers
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UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
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You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
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We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
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Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
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Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800.189.0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800.005.199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
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Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800.189.0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800.005.199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
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DO NOT USE THIS COMPANY!!!!! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through!!! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson!!! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
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Thank you for the information and we're sorry about the delayed response, Vukica! You may cancel your monthly subscription at any time using any of the following options: By e-mail: social@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Votes Thanks for voting!
We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news, Hinduja! You may cancel your monthly subscription at any time using any of the following options: By e-mail: social@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
About My Perfect Resume (from the business)
Eye-catching Templates:
You’ve only got about 6 seconds to grab a recruiter or employer’s attention. Our resume templates and designs will help your resume get noticed instantly.
Step-by-Step Tips:
We’ll guide you step-by-step through each resume section, so you’ll get the help you need to craft a powerful resume in minutes.
Customized Content:
Choose from hundreds of pre-written, industry-specific suggested phrases to make your resume stronger and more targeted—just point and click!
Professional Services:
Want a pro to write your resume for you? With My Perfect Resume’s professional writing services, you can have a certified professional resumewriter create a polished resume for you in just 2-3 business days, after an initial consultation
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As for the refund request, please bear in mind that our agents can only issue 50% of the amount requested. The initial refund was issued on April 05, 2019 for $13.98 while the remaining was processed by a supervisor on April 08, 2019 for $13.97.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.