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Hi, I started to create my CV. At the end before printing, a request was done to pay. It's normal. But how can the subscription be cancelled later on.

asked by Marc B. on 1/16/19

3 Answers
Thank you for getting in touch and we're sorry about the delayed response, Marc!
You may cancel your monthly subscription at any time using any of the following options:

By e-mail: customerservice@myperfectresume.com
Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume.

By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at:

United States and Canada: 855.213.0348
Monday Friday
8:00 AM to 8:00 PM (CST)
8:00 AM to 5:00 PM (CST)
10:00 AM to 6:00 PM (CST)

United Kingdom: 0800. 189. 0676
Monday Sunday
9:00 AM to 9:00 PM (GMT)

Australia: 800.758.379
Monday Friday
8:00 AM to 8:00 PM (AEST)
8:00 AM to 5:00 PM (AEST)
10:00 AM to 6:00 PM (AEST)

New Zealand: 0800. 005. 199
Monday Friday
8:00 AM to 8:00 PM (NZST)
8:00 AM to 5:00 PM (NZST)
10:00 AM to 6:00 PM (NZST)

By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Helpful (0)

I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Helpful (1)
There is no Cancel option on the Subscription page as evidence in the image above. All email and phone attempts have been met with a refusal to cease all billing and cancel the "subscription".
Helpful (0)

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