Overview
MyPerfectResume has a rating of 4 stars from 25,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
Limited number of edits - had to ask them to enable my account to make a few changes, specifically 2 changes, then locked up again.
Lets you download as Word. Doc file.
However, the formatting is such that any text changes do not keep the bullets lined up. No way to remove bullets without destroying format of document.
I only lost 1 afternoon and $2.95 - lesson learned.
They just rob the entire money from ur account without your knowledge and for which u don't even get an email receipt but your bank will
Not fail to notify about the debit transaction. They save your card details and keep deducting money every 15 days. Be ware.! I have been cheated big time.
Hi Nikhita,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
I called to cancel my subscription but ended up staying on board. The representative made me feel important and also pointed out useful things I didn't know about MyPerfectResume. I would definitely suggest this to anyone seeking employment.
Hi Shane,
We're happy to know that you're still trusting us for your employment-seeking needs! We genuinely appreciate you taking out the time to recognize our customer service agent and for leaving the positive review!
MyPerfectResume was invaluable in helping me put together a cover letter and resume. I had no idea how to get started after being out of the work force for years. This is a great tool for anyone... whether needing to update an old resume, create a new one or just freshen one up so you're ready for what's next. I highly recommend MyPerfectResume. Great customer service as well! Thanks, Melvin~
Hi Christine F.,
We are so happy that you liked our site, and that Melvin was able to provide good service. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
MyPerfectResume
This site is easy enough for someone who is not tech savvy at all. Numerous examples are provided to assist you with what to include on your resume sections. There is no excuse not to make a resume when you have this tool! The price terms were very clear, no hidden costs. Also, customer service agent contacted me in less than one minute of starting the contact chat (Thanks, Melvin!).
Hi Mary L.,
We are glad that you found the site and our customer service helpful. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
I didn't see anything advertised about having to pay. Pretty low having people do all the work of creating or editing their resume, only to charge them in order to access it any way. Premium services I could understand charging for, but not telling one ahead of time that myPERFECTresume is not a free service, especially now in the days of paid subscription word processors, is tantamount to theft in my opinion. Shame on you.
Hi Ryan,
We apologize if there was any misunderstanding. Our site is free to use as are our templates. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
Got a one off invoice for $3 to download my resume. Then three weeks later got a $35 bill because somehow I had been joined to a monthly subscription. Tried contacting them through the website 4 times and have heard absolutely nothing. $#*!ing scum.
We regret to hear this, Pietro! Please know that when you signed up for our product, you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. After that, we charged your credit card since your 14-day trial expired. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription.
Yeah, you got to be f***ing joking. I don't remember signing up with the intention of paying $25 a month for this. Low and behold, $25 fee. They must just show you the trial amount, because no way I would have signed up if I had realized the larger hidden fee. Called customer service, garbage. Was hostile towards me after my complaint. 0/10 would not recommend.
We're deeply sorry to hear that you feel this way about our company, Sean! We'd like to help you address your concern so you can have a great experience with us, please contact us in order to better assist you with your inquiry at: https://www.myperfectresume.com/contact-us
They first charged me $1.95, then $34.95. This was not advertised. When logged in, you cannot find what plan you are on, or how much money they will charge per week/month.
I went through the signup again, and indeed in the fine print you can see the first 14 days are $1.95, then $24.95 per 4 weeks. That is not $34.95, so apart from tricking you with a weird payment plan, they also overcharge you by $10.
I have to say an email asking for a refund was answered, and the person stated a refund would be issued. Refund of $32.95 was indeed issued today (9/30). I did notice that there were 2 charges, for $32.95 and $0.65. The latter seems to be some transaction fee as it is a european company probably.
Hi Dirk,
We just confirmed that your refund was processed by Customer Service and is just pending your banking institution posting process. Let us know if you have further questions or concerns regarding our service.
Thank you,
MyPerfectResume
The customer service people were very friendly and very fast. As soon as I called, a representative answered and helped me fix my problem within minutes. Something that could have been so stress full was fixed right away.
Hi Daniel,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
It is sad that this company's prey are those seeking employment or new opportunities to better themselves. I did pay the 20.00 from my credit card for a resume review which was done although not very helpful and definitely not by an expert of any kind... most likely it is a computer generated email providing canned advice, which is exactly how it reads. I was charged 28.00 on my debit card, without any authorization or notification, for an ongoing subscription which allows me to...? Have my resume reviewed again? We will see how they respond when I demand a refund... from the looks of this site, I will receive another computer generated, scripted response. It is sick what people like this do. I have no doubt card numbers will need to be changed after reading the experiences others have had with these low, low people. Sick.
Hi TJ:
We apologize that you had this experience while using our service. We are very committed in providing great customer service. We take all feedback very seriously. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
My Perfect Resume
The only negative was that, it appeared the first template would be free. After spending a good amount of time updating my resume, I felt pressured to buy. Especially, since I just spent so much time on the site. The templates and word options were great. I like that you can save in various formats too. Added bonus.
We’ve taken note of your feedback and it’s much appreciated. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that, Tracy.
As far as help with writing the resume I think it is a great place to begin. Lots of good ideas and ways to tweak what you already have in existence if this is NOT your first time. Have not had a billing issue as of yet and am sensitive to these things so I will be on lookout after reading some reviews. However, their customer care onsite service was excellent. Very sweet, very patient and ultimately helpful.
Hi Leanne, thank you for taking the time to review our services. We are happy to know that our experts were able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
I found this site to be actually quite a great tool when you want to build your resume and make your experience standout for potential employers; the suggestions are a great tool to use and give you that professional edge in competitive labour markets. The reason for me to give 3 stars and not more is because of the automatic payment taken without any notification or notice of such when in limited services acquired. Transparency goes a long way and using abusive money grabbing tactics drives customers away. Not impressed.
The customer representative Joshua was helpful, polite and friendly although I still had to pay for an unwanted service to get some of my money back
We are glad you liked our product and apologize for any inconvenience our subscription may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion.
Contact Us: https://www.myperfectresume.com/contact-us
You advertise "free" templates, then hit us up with a charge after we're done. This is a great tool; no need to be sneaky about it. Be upfront!
Assuming you let me cancel as promised and wipe my data I will be satisfied.
We appreciated the feedback, William.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It's not fair what you're doing. People think that the preparation of resume is free, and after a few hours work, it turns out that you have to pay $ 1.95 to download the file. Everyone pays, but most frequently forgets to read the small writing at the bottom of e-mail that automatically you are subscribing this service and fee increases to $ 25. In this way, you took me 105 Polish zlotys. It's a lot of money in my country. You should be ashamed, because your offer absolutely isn't worth so much.
Hi Adam,
We are very sorry that you received the wrong impression of our service. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
This website has every tool needed to make a neat and professional resume along with anything and everything regarding that aspect. I've used it twice now and have landed with multiple job offers all over the country. I am very thankful for this.
Hello, Brian:
We appreciate the positive feedback and thank you for trusting us with your resume, we're happy to hear about your multiple job offers! We hope it makes all the difference in helping you get the job you desire.
Jackie was so much help! She was very efficient and knowledgeable and personable. Also, she seemed to know what kind of advice I needed concerning others I'd helped in the past with their resumes. Thank you My Perfect Resume. I will be suggesting you for everyone that comes to me for job hunting assistance from now on.
We are lucky to count on Jackie!
I liked the fact that it helps you build a resume, but don't even bother here. You have to pay to get your resume and even then it doesn't go through. I've had fraud prevention service call my cell today to tell me there was recent fraudulent activity on my card and so put a temporary hold on it. Stay well away from this site, as it's not really free.
Hi Sarah,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Your product is overpriced. Pure and simple. These tactics of "50 percent off" and then "my special price" further aggravates me. I snoozed and I lost out on a 2 week free trial. That's on me, but don't insult customers with a price margin you should be offering in the first place.
Hi Max,
Thank you for sharing your experience with us, Max. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christopher R.,
I’m very sorry that you have had this experience with our service. We are very committed to providing great customer service and customer satisfaction. We take all feedback very seriously. It will be forwarded to our Marketing Team.
If you need further assistance, I would appreciate if you would contact me directly with the email address you used to create your account so I can take a look on it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
MyPerfectResume