Overview
MyPerfectResume has a rating of 4 stars from 25,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
I have never met an online company that was pleasant, kind, and understanding when it comes to refunds until I met myperfectresume. I'm currently in a financial rut and was unaware of the monthly subscription price at the time, so I sent the site an email asking if there was a possibility I could receive a refund and the help I received went above and beyond my expectations! I was able to quickly get on the phone with a representative and he told me that they would be glad to refund me the amount and they surely did! He also gave me more information concerning cover letters, resumes, and more. He even offered me a discounted monthly subscription price if I wanted to stay longer with their company in order to create a cover letter. When I tell you that was one of the best customer services I have ever experienced, I truly mean it. That guy did an awesome job and I was glad that I got a chance to speak to him.
I tried to cancel my service after the first month since I got the job; I got changed a few extra months so I called customer service to see what happened. The gentlemen I spoke to, Ivan, was friendly and very helpful. He took great care of me and got a refund submitted for me without any hassle or being pushy. 10/10 customer service.
The website itself was great too. It was really easy to navigate and to insert all my information.
Kudos on the new job, and thank you for sharing your experience. If you need anything else in the future, we'll be here for you!
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I had the opportunity of speaking with Stanley who was kind and understanding of my situation and made sure that my account was reactivated with no questions asked. He also gave me some great support with a very positive and understanding way of handling our call. I appreciate the kind of service that not only gets it fixed but also shows some empathy! Thank you Stanley for making a bad day that much better!
Thank you for the kind words! Our mission is for you to be successful, and we are glad to contribute. Let us know if we can assist you with anything else in the future!
Loved my experience with MyPerfectResume. They made it very easy during a very stressful time. They immediately took care of cancelling when I called to do that. Will gladly recommend their service in the future.
Hi Laura B.,
We are so happy that you had a positive experience with our service. Glad to be of help. Thanks for recommending our site. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
The only reason its 4 star is because it costs money. Very helpful but could help even more people for free. Many of the skills are almost the same thing or just worded differently leaving desire to be streamlined.
We appreciate your thorough feedback Daniel! Thanks!
Starting with the positives, the process is simple and they do provide a training-wheels approach to quickly churn out a resume that looked great on screen, with recommended keywords and examples that line up with the job you may be applying for.
But.
If you have microsoft word, or literally any other word processor, you are better off using that. For the bargain of $1.95, you can finally use the resume you built! (Oh, but "after 14 days, auto-renews $24.95 billed every 4 weeks".) I don't expect everything for free, but they don't even mention this to you until you're ready to print/download and be on your way. They profit off people in a time crunch and suck as much as they can from people not going through their intensive cancellation process
We are very sorry that you feel this way about our product and the available options. We are committed on providing great customer service. We take all feedback very seriously. You can send us an email to customerservice@myperfectresume.com or call us to our toll free line 1-855-213-0348 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
Your site advertises everything as free, but once we are finished editing/building our resume, it charges? That's false advertisement and someone of your marketing team should definitely fix that because you all are the first ones to pop up on google when searching "free resume template" and it is obviously not free
Thank you for sharing your feedback, Dan!
Please know that under no circumstances do we false advertise in any sort of way, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free.
We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
I spent a considerable amount of time creating a draft resume only to find out I can't access without subscribing. The reason for the low rating however is the deceptive representation on cost. You show $2.95 and $5.95 pricing, yet lock people in for higher amounts.
Thank you, Ben, for sharing your thoughts with us, and we're sorry to know that you felt that way.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
The customer service in Spanish was excellent with Alejandro. He explained to me in detail and with minute detail all the tools of My Perfect Resume. He also gave me a lot of guidance on how to look for a job, answering all my questions. To this day I have not found a Customer Service Representative like Alejandro. Congratulations to the Company.
Hello,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Alejandro. Providing detailed and helpful support is our goal, and we’re glad Alejandro exceeded your expectations. We’ll be sure to pass along your compliments to him. If you need any further assistance, feel free to reach out. Best of luck in your job search!
I was having a hard time with prior calls trying to get assistance with my account. I explained my frustrations and I was helped without hesitation and was able to get my problem resolved. Thanks so so much!
Hello,
Thank you for sharing your experience! We’re sorry to hear about the initial difficulties. We’re glad our team was able to resolve your issue promptly. Your satisfaction is important to us, and we’re here to help whenever you need it. Thanks again for your patience and kind words!
Excellent customer service! Víctor was the agent who answered all my questions and helped me reconsidering in not canceling my subscription. I do appreciate victor's assistance.
Hello,
Thank you for your review. Glad we were able to help!
Amazing, any way you want self built resume service with prompts and aid.
Great service and responsive help via email and in app, as you go contact.
Couldn't be happier
Hello,
We are thankful for the amazing feedback you have given us!
They have cheated me of $270 for 6 months, they have not send any invoices emails at all with the fees that they charges, I am totally unaware till I see it on my bank statements. I am lodging a police report on this company. I did not sign up for their services and have not once log in to their system after the initial one which I have cancelled, they retain your card details and continue charging you, so if you are not scrutinising your statements, you wont see the charges at all. Please do not be like me, do better.
Hello,
We are genuinely sorry for any confusion. We want to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are committed to changing your mind about us and ensuring you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked for $2.95 for 14 day access to the resume templates then even offered to take a dollar off. NO mention of any further charges. Out of nowhere the other day they attempted 3 times to charge $23.95 or some amount like that. Thank goodness I have a card with a credit union and they blocked those charges. But now I have to wait for a new debit card thanks to this stupid site. Don't use it!
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Not worth your time or money. They make it impossible to cancel your subscription so you end up just paying and paying for something you don't use. The "award winning customer service" has never answered my emails or phone calls. Likely because they know I'm trying to cancel or they just don't answer. This is definitely just a scam with resume templates as the bait. Avoid giving them your card info. My best advice is to call your card company and have them flag charges from them and not allow them to process. Seems to be the only way to avoid getting charged. Just stay away from this site
I have renews when needed. Prefer not to pay membership of something not being use. Had to make many phone calls. They pretended that they could not hear me, very rude and insulting.
Then they want to go into the reason for cancellation and why they are improving. They just go on and on and on. Please show respect and just cancel to request. Cancellation should be as simple as nt up for membership.
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from SiteJabber asking for your account information.
When I signed up for the site, I made it clear to cancel my subscription at the end of the month, not be billed every 4-weeks. I work two part-time jobs and am unable to check my bank statement on a regular basis.
I was finally able to go through it in full and discovered they have been charging me not to my knowledge for the last 5 months. I've received no notification of billing in my email, text, or though the site itself in the form of a receipt. They've just been taking the money from my account without notifying me in any form.
I tried to request a refund and they only offered me 50% of the last month, that's unacceptable as I haven't even used the site since signing up. I know this seems like a case of being absent minded. But I am certain I made it clear to end my subscription at the end of the first month, so I haven't been looking for it. It's extremely unprofessionally to keep charging you without notifying you, almost criminal.
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I have been charged roughly $100 over 3 months due to a recurring subscription.
The terms of the recurring subscription are only mentioned in the fine print when you sign up for the trial. This company has managed to sign many users onto monthly recurring subscriptions this way.
The chat agent will conveniently disappear whenever I ask if a refund is possible.
Our apologies for any misunderstanding, Jay, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
I called in to cancel free trial and the representative told me about other options, I declined and I ended up with an additional charge on my credit card for a monthly subscription. Called back the next day to dispute and they will not give full refund. Clearly a scam. Do Not Use!
Thank you, Daphne, for taking the time to bring this to our attention, and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so please contact our Customer Service Team using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Reviews like this make our day! We are pleased you had a great experience with our Customer Service Team and our builder!