Overview
LiveCareer has a rating of 3.8 stars from 8,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
Templates added flexibility to job search. Able to craft with relative ease specific messaging in my resume that helped potential employers best evaluate me without utilizing a cookie cutter approach. Highly recommended!
Of course when my husband said it would only cost $2.00 to perfect his resume, I handed over my credit card without thinking. Man did we get fooled... After he found his job, and thought he cancelled his account. I realized they had been charging me $40/ month for the past 2 months >:(
I really wish I had realized sooner... $80+ bucks is NOT worth the month it took him to find employment, and obviously we were still in debt after us both being unemployed for that month:(
On a side note, my husbands Resume turned out just as good as the one I made for myself from scratch using only Microsoft word, and common sense... Scumbags advertising "free Resume Building" Hah.
Hi Courtney T.,
I’m very sorry that you have had this experience with our service. I successfully cancelled your account to avoid further charges and processed 2 full refunds in the amount of $71.60 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
MyPerfectResume
Obviously, LIveCareer makes their $ off of people like myself who miss the fine print of the auto-renew feature after 14 days. Thank goodness, I caught the $40 fee when looking at my bank statement today. Great product if you cancel after 14 days. $40/month is a bit excessive after that. Customer Service helpful in cancelling quickly, but I'm still disappointed overall. LiveCareer, please read all of these low ratings, and adjust your marketing appropriately.
Hi Pam S.,
I’m very sorry that you have had this experience with our service. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Everything was really awesome. Resume Builder helped me immensely in preparing a very professional resume. Thank you ever so much. I'm eternally grateful for all your wonderful help. Keep up the good work, everyone. You're doing great!
Thank you for sharing your experience with us, Brenda our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
I initially signed up for a free trial, totally misunderstanding and blindly omitting the fact that if I didn't cancel my membership, I'd be charged $29.80 monthly. However my mistake was swiftly taken care of and reversed by a representative named Alex. Excellent customer service skills, he made me feel comfortable and grateful. You're lucky to have an employee like him
Hi Ellen:
Thank you so much for sharing this awesome review! We are glad to hear that Alex was able to resolved your issue and offer you and excellent customer service experience. Please feel free to contact us in you have questions or concerns.
Best regards,
LiveCareer
Good layout and overall pretty quick. Would give 5 stars but the prices from auto renewal could only be described as avarice and greed. Relatively easy to cancel if you call, just check your email for confirmation to be sure.
Hello Dahlia P.,
We are glad to hear that you enjoyed the layout and found the Resume Builder easy and quick to use. We do try to make it easy to cancel when you want. We appreciate your feedback Dahlia and we wish you the best in your career search!
Regards,
Anna
LiveCareer
The recommendations for my field is not spot on, perhaps you might need to expand your descriptors to low level jobs such as domestic staff, etc cause these people are the ones who really need assistance in developing resumes
Hi Co,
We greatly appreciate your feedback! Thank you for sharing!
I would suggest that since you have peoples email address on file that you give a courtesy notification a couple of weeks in advance of the anniversary to let people know they are about to be charged again for a subscription. After 1 year most people have found a job and might not need your service and then the charge shows up on their bank statement or credit card. However David was able to help me resolve this matter quickly I appreciate his courteous manner.
Thank you for the feedback Carole G. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Excellent resume builder, but unless I pressed the wrong resume type, your 'education' section doesn't allow for existing non-US citizen education parameters. (British school and university systems have different study fields and graduation descriptions.
We appreciate you for taking the time to let us know your feedback, Thompson we’re always happy to hear it!
We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
Overall good. Sometimes the response took to long as I am at work and trying to multi-task and would get side tracked. My expectation as a consumer for Live Chat services like this is I can see a response being created within 10 - 15 seconds of my response.
Also, I probably would have kept the service if it were about $9.95/month but $40 was too high in my estimation for my personal perceived value of it.
Greetings Alex D.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
Excellent suggestions for work experience descriptions. I think those will really help in the search. However, disappointed that I cannot change the font on the resumes (or, if I can, it is not easy to figure out how)
Thank you for sharing your feedback and for giving us a great rating.
Love this resume assist site. Totally a 5 star experience. Very simple and straight forward to use and helpful on the suggestions feature. I will definitely be creating various versions of my resumes.
Henrietta,
We're thrilled to hear that your experience with us merited 5 stars all around! Thank you so much for providing the great feedback!
I had a same experience with below users, without any notice, they can claim 42 dollars for 2 month from my credit card and very rude attitude (her name is Jam) in live help, no hung up the phone with the number that she gave.
What I do is just paid 1.95 dollar to download the file. It is completely scam.
Hi Jooyeol L.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Rest assured that this will be taken care of.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Make sure you delete your subscription as soon as you create your resume, they charged me $39 every four weeks for 2 years without letting me know that they were charging my account (which is around $950.00). No help or refunds are given once contacted since everything is in the "Terms and Conditions". Just stay away from this site, it's one big scam.
We are very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. We have sent you a private message to see if we can further assist you.
Best Regards,
LiveCareer
I had a billing issue but Ana was great at helping resolve it via live chat. She was very efficient and nice; well practiced at communicating online which isn't always easy. And resolved my problem! Usually when you ask companies for refunds they can get fussy but she didn't. Thanks!
Hi Tabetha I.,
We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service provided by Ana. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
The site was very useful but they charged my credit card for 2 months after. We were busy working on resumes and obviously missed some small print that said we needed to cancel a membership. Very disappointing, shady business!
I contacted them and they refused to reimburse the money. Reputable companies like Apple etc would never lower themselves to these tricks. I guess that explains their success!
Be careful!,
We appreciate you sharing your experience with us, Johanne. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
WARNING! Please look for another resume building site, I have requested using all the channels that they had provided to cancel my subscription. When they did cancelled my subscription they close my access the site (login doesn't exist anymore) but there still taking $39.80 US out of my account each month... for what! They've closed my subscription two months ago so why haven't stopped the deduction from my account. I think if it keeps going I will contact the police near there business and get them to pay a visit and question them about fraud. I've done this before to another Business in the US that was doing the same thing... the police were very interested and happy to assist... a week later I got my refund into my account of $207.00.
What these people are doing is illegal, to save your money and a huge headache "AVOID"
Hi Barbara A.,
I’m very sorry that you have had this experience with our service. In response to the ticket LTK121930729631X, you provided the last 4 digits of the card 1093. Upon checking, the account was under an email address@racp.edu.au, and not@gmail.com.
I have cancelled your subscription and issued 3 full refunds in the amount of $119.40 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation to the email address registered to the account.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Used this site 2 weeks ago. My card was charged $39.95 for a recurring fee which I didn't authorize since I paid the $1.95 just to print my document. Tried to call multiple times to speak with a supervisor but she has apparently been in a meeting for over 3 hours now. Total rip off! Anyone have any advice on what to do?!
Hi BJ C.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
It is great to have a service that supports career transition and provides the customer support services with professionals who are well informed in providing services. Thank you for your excellent services!
Hi Irene,
Thank you for that great feedback. It is excellent to know how you feel about our product, Customer Service team and the overall hassle free experience that we provide. We are professionals helping professional reach their career goals
Best Regards,
LiveCareer
Hi Team,
I have used live career for resume making on 21st Jan 2019 it cost me 2.95$.
After that I never used your site but my credit card has be billed 4 times after that (4* 24.95)$. Without any intimation that your subscription has started, this is absolutely fraud business model in terms of payment point of view, You should at least sent a mail for subscription start confirmation and each bill should be mailed as well.
Is this just a loophole or you guys are trying to exploit. Please think about it some one is making their resume on your site and your way of subscription is costing him 96$, Kindly process the refund and change your subscription model so that before monthly subscription will start you should take confirmation from user whether they want to go ahead with this subscription or not.
Hello Shubhangi,
We deeply apologize if there was any confusion on the terms of our subscription. Please allow us a moment to clarify. Once customers are enrolled in our 14-day trial, they are automatically enrolled in our monthly subscription service. This is the first instance in which notify customers that they may cancel at any time. We also indicate that if they do not wish to be charged for the recurring subscription, then they must cancel their subscription before the end of the 14-day trial either through their account or by contacting us. We clearly explain that unless you self-cancel or request cancelation before the 14-day trial expires, you authorize us to charge your account every four weeks at the current rate of the subscription.
The auto-renewal information is listed in multiple areas such as the:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
Again, we apologize for any inconvenience and hope that we were able to leave you with a better impression of us!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Troy K.,
We are glad that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer