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Shubhangi B.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Jobs, Society

Member since May 2019

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Review Distribution

1 Review by Shubhangi

5/16/19
Hi Team,
I have used live career for resume making on 21st Jan 2019 it cost me 2.95$.
After that I never used your site but my credit card has be billed 4 times after that (4* 24.95)$. Without any intimation that your subscription has started, this is absolutely fraud business model in terms of payment point of view, You should at least sent a mail for subscription start confirmation and each bill should be mailed as well.
Is this just a loophole or you guys are trying to exploit. Please think about it some one is making their resume on your site and your way of subscription is costing him 96$, Kindly process the refund and change your subscription model so that before monthly subscription will start you should take confirmation from user whether they want to go ahead with this subscription or not.
dougj2
Laura T. – LiveCareer Rep
Hello Shubhangi,

We deeply apologize if there was any confusion on the terms of our subscription. Please allow us a moment to clarify. Once customers are enrolled in our 14-day trial, they are automatically enrolled in our monthly subscription service. This is the first instance in which notify customers that they may cancel at any time. We also indicate that if they do not wish to be charged for the recurring subscription, then they must cancel their subscription before the end of the 14-day trial either through their account or by contacting us. We clearly explain that unless you self-cancel or request cancelation before the 14-day trial expires, you authorize us to charge your account every four weeks at the current rate of the subscription.

The auto-renewal information is listed in multiple areas such as the:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail

Again, we apologize for any inconvenience and hope that we were able to leave you with a better impression of us!

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2/25/20

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2/25/20

As long as im not charged additional money to my credit card it was a very easy experience