Overview
LiveCareer has a rating of 3.8 stars from 8,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company any had been taking money from my credit card since January 2015 without my knowledge! My daughter went into your site to write a resume so she could get a job for the summer holidays (yes I'm in Australia) and could didn't see anywhere on the site that there would be a continued charge after this... And what the hell is the charge for anyway, what else do they offer. There have been no further emails from you so I don't understand why there is the monthly charge? I demand a full refund immediately. Please email me before I need to take further action!
Very unhappy
Easy to use, did exactly what I needed it to, helped me create a professional, stand out resume. Also outstanding customer service. For someone looking to sharpen the organization and look of their resume, just try it, you'll probably love it.
My only con is the website itself ran a bit choppy at times, but never for longer than a few moments.
Overall, I highly recommend.
Hi Zack:
Thank you for this outstanding review! We are thrilled to hear that you had an very pleasant experience with both our product and our customer service. We are committed to offer the best experience with both of them and it make us happy to see reviews like this one. Once again, thank your for this amazing feedback and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Recently noticed charges on a credit card I almost never use dating back 10 months for this company I barely recall. It was not clear (in spite of customer service rep I talked to) that this was auto-renew. Customer Service basically said: screw you. Taking it up with the CC company as only recourse. Can't wait to have the Anna B. Bot tell me how sorry she is for my experience. In spite of what she'll say, I never authorized auto-renewal. Stay away from this scam!
Hi Bruce W.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience, however our representatives were trained with utmost respect to our customer ensuring quality service using positive language.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
Resume writing has always terrified me because it is the first thing a potential employer sees and an initial impression is ached in seconds. This process was kindergarten easy and the results professional. What more could I ask for? Oh, a great price, I got that too!
Thank you for sharing your feedback and rating us five stars!
This I found was wonderful for resume building as their templates are really A+. The e mails for job leads however were for a different field than my expertise or completely out of my geographic area.
Hi Curtis:
Thank you for this review! We are happy to hear that you were able to get you resume done. Also thank you for the feedback on the emails for job leads. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I found this website and created a resume using there site. I remember there was a 14 day trial then it would only be a few dollars a month. Wow was I ever wrong I have been charged 39.20 for the last three months. I was never sent an email stating I would be billed this much. It never went to my spam folder but that suggestion is very shady to avoid any contact so they can keep chatting my credit card. I am expecting to have a refund and have also contacted the better business bureau about this company because they are very predatory and should be ashamed of their business practices! Don't ever use this company ever!
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best regards,
LiveCareer
I used this site to help me out getting a resume put together and was willing to pay the fee, but there's have a recurring charge that steal $34.95 a month from you. I got hit twice within one billing cycle on my CC so they stole $70 before I got my first CC statement. Give me my money back. Yeah right, this is your hook, you've got whatever recurring charge info that is available buried in a non-obvious location. After putting in a search for "live career review" I see you've ripped off a lot of people in this manner. Eat $#*! and go $#*! yourselves. Give me my money.
Dear Mark,
Thank you for your comments.
The subscription that you purchased has a recurring billing feature and you can cancel at any time. We have not buried it in some “non-obvious” location. It is clearly on the subscription page, the confirmation AND the confirmation e-mail we send you.
We take great care in letting our customers know what they are subscribing to, as well as providing the many ways in which they can cancel. You can cancel by calling our customer service center (which is open 18 hours a day, 7 days a week), or by live chat or by e-mail to customerservice@livecareer.com. There is even a self-cancellation feature under “My Account” on our website.
If you would like to discuss your issue with a live customer service representative, we invite you to call 1-888-816-0576.
Mark, in closing, we are not in the business of “ripping people off.” We have assisted hundreds of thousands of people in creating resumes and cover letters which have gotten the positive attention of recruiters, and job decision makers. We extend our best wishes to you for a successful job search.
Best Regards,
Livecareer
I called and spoke with a very helpful, diligent rep by the name of Michael Rivera. I had a hard time online finding a way to enroll for a monthly plan. He advised me that I could enroll for a 14 day trial period which would cost me only $1.95, then after I could roll right into a month to month membership. I've used this product in the past and find this site to be one of the best resume builder sites out there. There are so many templates to choose from and the assistance with creating professional bullet points is so very helpful. Customer service was terrific and guided me to where I needed to go. Thank you!
Hi AD,
Thank you for sharing your experience with Michael, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Worst customer Service you will ever experience. Stay well away from this bunch of fraudsters. I signed up for a trial. Tried to contact the company during the trial to cancel but with no luck. They then change my account 22 quid and will not refund me. You are far better going on fiver and getting a Cv personally made for you.
While my resume was fine, however; the site makes it intentionally confusing to cancel your account. This way they can "technically" charge you the 40 dollar subscription fee. As evidence by the responses I received when I contacted customer service, and also the responses to complaints filed here by others. I do not like being manipulated or duped by unethical companies. I would highly suggest another provider for this type of service. Any site can provide templates, try some other site that won't try to ripped you off.
Hi Tracey J.,
I’m very sorry if there were confusion in cancelling the subscription online, however we also provide other ways: By phone, live chat and email through customerservice@livecareer.com.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues.
Best regards,
Anna
LiveCareer
I let my sister use this to make my resume, she said it would cost around 2 dollars. I agreed and gave her my card. Neither of us were aware it was signing us up for a 40 dollar per month registration. Note: I am a ridiculously broke college student and 40 dollars means a lot to me! Right after the charge was made to my card I wrote to customer service to see if a refund could be issued, it's been THREE days and no reply. I have no use for this site other than the ONE resume. Terrible experience, and NO help from any customer service representative, after 3 days. I am so upset. > :(
Hi Madison K.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
Bought a $1.99 resume template several months back. Recently was looking through my bank statement and saw i was being charged $20 dollars for a monthly subscription. I did not agree to this subscription anywhere in my initial sale. After calling the livecareer support they recommended i check my initial sale email. No such email was ever sent. Also editing your resume outside of their service is quite difficult. DONT USE.
Hi Christopher,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
I used LiveCareer to get a new job after being unemployed for 2 years. The templates were extremely helpful. I was able to better represent myself clearly & eloquently in resumes & cover letters. I am very satisfied with my resume!
Amazing! Thank you for trusting us with your new resume, we're so happy that you got the job!
Creating a new resume was very easy. The site offered me many examples in choosing the wording of my skills.
I only wanted the 14 day subscription but then it said it would auto renew but i could cancel by going to my account settings. Every time I try to go to the account settings it gives me an error page. Not very happy. I've sent two emails so we'll see if they respond. If I get this issue taken care of in a timely manner I will adjust my rating but if I end up getting charged the renewal fee I will take further action. I just wish I had read these reviews first because I'm obviously not the only person having this problem.
Hi Jeri J.,
I’m very sorry if you encountered cancellation issues online. We do offer other ways to cancel including by phone and live chat. I can also help you with your concern. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Expected to pay a few dollars for a quick resume, as advertised. Cancelled my subscription within the two week trial (even got the confirmation email) and was STILL charged $50 USD a month later. This is robbery. Please avoid this site.
Hi Andy L.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They are thieves! I signed up for a 14 day trial to build a resume that I ended up not even using because the format was not professionally correct. I just checked my bank account and seen that I have been getting charged 39.80 per month! This is absolute robbery! Sent them a message twice and have gotten nothing back. Legal action will be taken.
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer
The engine and website are great, however, the automatic subscription after the initial payment is dishonest practice. Who takes longer than a week or so to build their resume? If you haven't found a job by then, either way the site no longer has any use.
Hi Kyle T,
We’re happy that you found our website great.
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto- renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
It was easy to use so far. The only thing I would change is making the pricing more transparent before everyone goes through the timeliness of putting this together. You guys have a fair reasonable price, so no need to hide.
We are always open to suggestions on ways we can improve and thank you for providing us with your feedback, Melissa.
This service is a scam. We went online to cancel the service during the 14 day trial period and realized that we were charged anyway. Never been received a bill! Then called customer service after disputing with the credit card company and was placed on hold for 15 mins before the call disconnected? I have tried the chat feature and it would never connect and have now resorted to sending an email, which given my other experiences am not confident I will get a call back! Do not use this service!
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best regards,
LiveCareer
I had the same problem with all other customers. I used their online resume template in Dec 2014 for $1.95 with my automatic payment credit card, and just realized today that they have charged me $39.80 for 5 month without sending me any receipt or notification whatsoever. When I called, they said the same thing as they told other customers, that it is in their policy the auto pay occurs after 14 days. They charged me so far $200 for no service provided, and they only agree to refund $39.80.
These guys need to be reported for their deception. I will fight. We all need to do something to stop this crime!
Hi Eegghh C.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your account settings.
Since the subscription has already been cancelled, rest assured that you will not be billed any further. We have also sent you a cancellation confirmation email for your records.
Please contact me again if you have any further issues.
Best Regards,
Anna
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Monique H.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer