Overview
LiveCareer has a rating of 3.8 stars from 8,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company has been stealing my money without letting me know. The customer service guy seems like he had already heard this kinds of complain thousands of times and did not help at all. I just want a full refund otherwise I will start a class action against this company.
Dear Anna B,
Don't you get tired of replying to all the 1 star reviews from disappointed and disgruntled customers. I have run a successful company for 10 years now - good ethical business practice is of up-most importance and because of this, we have maintained a. 001% complaint rate over 10 years. I would hate to see Live Careers complaint rate.
You have a good product yet your terms and conditions are deceiving and your customers are left with bad taste in their mouths when they are charged for a subscription that they did not know they signed up for. I have listed your charge of $39.80 US as an unauthorized payment with my financial institution.
Hi Treia B.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
My wife needed a site to make a resume and this site was free so we thought.
1st they get you at the download your resume for $1.95. I had a bad feeling when giving my credit card info and I was right. Several days later they billed $39.95 for I still don't know what. Something we never agreed to or wanted and if known was coming would have stopped it.
10/21/2014 Addendum - Since I have posted this review Livecareer has made everything right. They were very helpful and I want to thank them for having good customer service.
Hi Cory D.,
Thanks for providing me the correct email address used and last 4 digits of the card.
I refunded the full amount of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
Only made one resume, paid the 2$ and now I'm $#*!ing charged 40$ today. You people need to find a new way to make money because karma will come back quick and if I don't get my money back your site will be shut down.
Hi James H.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I also am one of the consumers that got duped into the $39.80 payment. I think that it is a shameful business practice to advertise a quick, easy and cheap start-up, and then conveniently charge close to forty dollars two weeks later.
I remember no blatant statements of the need to cancel upon my checkout, and I absolutely saw no statement of the extreme amount that would be charged. There is NO SERVICE that this website can provide that is worth the monthly charge.
I am highly disappointed and feel used by this company. I guess it's just another way for big companies to suck money from busy in-need people.
Hi Lara F.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
As a courtesy, I refunded 2 charges of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
The service was great! Very helpful, many suggestions and templates. However when it came time to cancel my subscription I felt ignored. Conveniently the "my settings" page to cancel was always down. I emailed twice in a span of two weeks and got no response. I had to resort to live help and she was very nice. I don't like how tricky it is. If I didn't stay on this they would have charged my account again. I'm not pleased.
Hi Felicia M.,
We are glad that you found the site and service helpful, however I’m very sorry that you encountered cancellation issues online and did not get a response via email. Rest assured that this will be taken care of.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Although the site itself is fairly helpful in creating a resume & or cover letter their business practices are at best unethical. First they reel you in with the "free resume builder", which is as close to a total lie as possible. You can build it for free but you can't print, download, or e-mail it unless you pay $2.95 which obviously isn't free & unless you pay it your resume is useless so you've done the work for nothing. Then they slide in the recurring monthly charge which is $34.95 unless you cancel. The recurring fee is clearly there to scam people as are all automatic renewals. Had they been up front about their fees & not had an automatic monthly renewal I probably would've used the site several times & recommended. However their shady business practices have driven me away for good. I would suggest no one use this site, but if you choose to beware they will get every cent out of you they can take until you force them to stop.
Dear J H,
Thank you for your comments.
We appreciate that you find our site helpful in creating a resume and cover letter, however our free account gives you the opportunity to try out creating a resume and cover letter resume before deciding to purchase. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free account. We also take great care to inform our subscribers that the subscription is auto-renewing. The subscription that you paid for $2.95 has a recurring billing feature and you can cancel at any time. Underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
JH, we take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Because the job market can be tough these days, many of our customers use our site for more than just a month, realizing that a customized resume and cover letter for each position for which they are applying increases their odds that they will become employed.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
What a scam! My daughter recently needed a resume and as it said "free resume builder" we decided to go ahead. After spending an hour or so working on this resume, it then said that for $1.95 to save. I told her yes because it would probably be worth it and $1.95 is not much anyway. 5 months later and have only just realised they have been charging me close to $40 a month for the privilege of what? I had no idea. What a fraud. Am so angry. Should have read this first!
Dear Emma,
Thanks for your comments.
We are always making sure that our customers are well informed of our services.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print and download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free account. Additionally, we state our prices and policies on our subscription sales page and email confirmation we sent upon purchase. We also offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
A monthly subscription helps our customers customize resume and cover letter for each position for which they are applying, thus increases their odds of being employed.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer
This was a great help in assisting my wife and I to find and apply for position using the templates presented from site. I would suggest others use resume builders to land that dream job they are searching for. THANKS!
Hi Christopher W.,
We are happy that you found the site helpful in your job search. We wish you and your wife career success!
Best regards,
Anna
LiveCareer
I am terrified to learn that there are so many victims like me.
This company withdraws approx. $50 monthly from August 2014 until now. I just used free trial once in August and I just realised a series of withdrawals!
Hi Kenta G.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Your website effectively makes it impossible to sign up for the annual account, forcing users into a high-dollar monthly one. I intend to finish my work on LiveCareer, download my resume, cancel my account and leave strongly worded negative reviews on social media and related sites so no person will ever want to use your service.
Thanks, Ross, for the feedback!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I used this service as a trial and cancelled within the timeframe given... I was given the ok, "we hate to see you go, but will get this processed for you" back in 2015. Now here I am May 2016 and still being charged this ridiculous fee of $95.40--for a service that I have never used. I disputed it with my Credit Card company, but Live Careers sent info that I wanted the services? HOW is that? I cancelled--- last year. Now the CC company will resubmit the funds to them. OMG! Today, I spoke with a floor supervisor (Live Careers) that assured me that she would submit a request for cancellation dating back to 2015 and refund my money. RIP OFF! SCAM!
Greetings Michelle M. We are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription.
We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards
Anna
LiveCareer
I am appalled with your company... you charge me a dollar to download my cover letter, than less than a month later charge me 46 dollars? Are you insane? For what? How do you justify this after downloading one sheet of paper? Do you think this is fair or justified? I am disgusted angry and very upset! People are trying to seek employment and jobs so clearly they need money and you prey on it! You take your dollar, no1 reads any fine print and then you take almost 50? From people who don't have jobs and need it the most? Unbelievable!
Hi Lee L.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that you self-cancelled your account on October 03, the day you were billed the $39.80. One of our representatives already issued a pro-rated refund in the amount of $32.69 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. A confirmation email has also been sent for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
My wife mistakenly forgot to cancel the auto renew subscription after signing up for the service. I get it. But she has now called to cancel 3 times yet the charges keep rolling in every month. She is about to lose her mind. I just emailed anna. B who has responded to the various comments on SiteJabber. We'll see if she takes action. Stay tuned
Hi Jackson P.,
I’m very sorry that you have had this experience with our site and customer service. Your concern has already been taken care of. I sent an email in response to your request.
We are very committed to providing great customer service and again are very sorry that you had this experience. We hope that you’ll reconsider your review of our site. Please contact me again if you have any further issues.
Best regards,
Anna
LiveCareer
I have been using Live Careers for over six years now. Today I had a really exceptional customer service experience with Daniel. He listened to all my requests that I had about my account and verified that it was exactly what I needed. Keep up the good work.
Hi Heidy,
We are thrilled that you were delighted with how Daniel was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Amazing way to do my resume! What would have taken me days upon days took me right at an hour. In addition, it is much more professional and so much better in the overall wording than I believe I could have accomplished. Can not recommend this site enough!
Thank you, Pamela, for sharing your satisfaction with us!
I found this site online and could not be happier. I was out of work for almost 6 months after being laid off from a company I worked over 12 years for. My friend told me that the problem was my resume (I havent written one in over 12 yrs!) so I went online and found this site. It was so easy to write a resume because they have these examples that really helped me word things that I did at my last job. I started hearing back from jobs a few weeks later and just got hired again! The 4.95 is worth it, you just have to remember to cancel before the end of the 7 days. For only 5 bucks, I am finally employed again:-)
Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news! Wishing you the best of luck in your career!
I really commend the prompt service by Mr. William. The ability to provide the resolution quickly that I was having with correcting information on my resume exceeded my expectations. He also was kind enough to offer me a low monthly resume subscription at a reasonable price, along with all its features. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
Hi Annie,
We are excited that you were pleased with the Customer Service provided by William. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Never have i ever seen a company and its site so manipulative and deceitful. I used the services for two hours to continue building a resume, in hopes to unsubscribe afterwards and pay the small few dollar fee. Needless to say, i have already been billed 45$ and did not sign any disclaimer or warning they would be doing so. How shocking is it that a company is offering such help, with only the promise of the opposite.
Hi Laura D.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Stay away from this fraudulent site. They suck you in with a cheap resume and access your accounts and set up an automatic direct debit, which is not easy to stop. You have to cancel all your cards
Jo
Hi Jo W.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We also make cancellation really easy. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Daniela,
We are sorry that you feel this way and also are very sorry that you had this experience. We are more than willing to assist you Daniela. We have sent you a private message so we can assist you in a secure manner.
Regards,
LiveCareer