I've been charged on my credit card for something I didn't authorise. The exchange rate is a killer as they charge a 'fee' so along with their charge they add an 'exchange rate fee' which is a small % of the other charge. All in all I've got four charges, only 1 being ok'd by me. These guys are thieves. I've tried phoning (from NZ!), emailing and using live chat - nothing! Rip Off and when people may not have that money to spare these guys should be behind bars.
Hi Merryl A.,
I’m very sorry if you were unable to get in touch with our customer service. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer