Cover-Letter-Now reviews

The phone representative was extremely helpful explaining more of the features about the service that are not well advertised online and was able to help me with my billing concerns.

I had billing issues. I opened an account in November just to check some cover letter ideas and I totally forgot that my account is active, cause I thought it will be active only for the first 14 days! Today I was charged 20 euros. It was a huge shock, especially cause I havent received any emails that your company is trying to charge me. Agent on chat was amazing, Isela Rojas. I was so mad at you guys and agent did everything to completely calm me down and do everything for me that I asked, she even managed to keep me as a customer :D She has all the features of the CS agent that is making your business better and more successful and she actually cares about the customer. I am grateful endlessly for speaking with Isela, she made my day better! I was ready to hit the unsubscribe button and this agent was the only reason why I changed my mind. If you are thinking of giving her a raise, don't think, just do it :) Amazing agent! I wish all the customer service centres around are like yours. Thanks for everything!

I had an issue with my billing.I called and my rep was very helpful and resolved my issue right away. I will definitely recommend this service to my family and friends.

The best part about the subscription was talking to the guy who was very helpful and nice. I hate that I have to reach 100 words, it feels like I am writing an assignment for a Literature class

I appreciate the information Victoria gave me about what the site offers. Though I have to leave, I will likely be back because of the care and information she gave during our phone call.

Larry was absolutely amazing! He was straight forward with me about my situation, but extremely respectful! I appreciate his professionalism and the way that he handled my request to the best of his ability, even going above and beyond to contact his supervisor for even better assistance.

Overall, a wonderful experience!

Thank you!

The site is user friendly, I did not experience any problems. I would recommend this site to family and friends. Larry Gonzalez answered all my questions, and recommended other features on the website. If you are looking for a site that enhances your resume or cover letter this is it.

The person I spoke with was Very nice and helpful. Very kind as well. Thank you for your help. Why do I need to have 100 characters.

I've been using this site/service off and on for over 5 years now. I love the ease of setting up a resume or cover letter, all the templates and the fact that I can save my work for future editing. I needed help reactivating my account today and used the Live Chat feature for the first time. I spoke with a rep named Johnny who was extremely knowledgeable and friendly. He took care of everything I needed and showed concern to even stop and ask how my day was. I'd recommend this site to anyone - it's a great tool to keep in your resume building arsenal. I'll always be a customer! Thank you again!

I was very happy about all the tips they give on the right side of your resume. They gave very useful phrases to use on my resume. But when I downloaded it as a Word doc. I decided to make a few more tweeks and I deleted a couple of bullet-pointed entry's, but the bullet-points stayed and I couldn't delete them. I had to call into Customer Service and get a manager on the phone who downloaded my resume and took off all of my bullet points and emailed to me. Then I had to work an extra half hour, putting the bullet points back in.
Then decided to give the Cover Letter section a try. It seemed to grab a job from my area and only gave 3 sentences on my cover letter. I didn't want THAT job, but couldn't figure out why it inserted there and couldn't take it off. I would have wanted a generic cover. So I only stayed for the 14 day trial.
Josiah was very helpful in helping me to cancel this subscription

josiah M was fantastic in helping me! I would recommend him and the service. It helped me to get a great job and I am just thrilled to have created a cover letter with this company.

I attempted to cancel my subscription in Feb 16 and found out recently that they have been charging me for over a year for services that I don't use and don't want. I tried to reach out to customer service and they took no responsibility to remediate this even after I spoke to several agents. DO NOT USE THIS SERVICE.

My customer service rep Lenin was great at resolving my issue!! He found my problem and corrected it immediately he was very polite and Understanding of my situation overall customer service 10 out of 10

Nicole at the chat service is awesome, she helped me with my cancellation, and i wouldnt hesitate to ask her for help anytime

*** To report to the BBB please use the info provided on the photo I have attached.*** If I were you, I would drill down on these reviews by clicking the 1-star bar to discover a commonality--we've all been screwed a sneaky ass monthly charge. I used this service ONCE for a mere cover letter, in which costed me $1.95 without even realizing, in whatever heeded warning there was (not visible or communicated) that $19.95 would be charged MONTHLY. Who IN THE HELL would use a COVER LETTER/RESUME service every month @ $19.95 with no stopping after spending ONLY $2.00?!!---that logic doesn't even make sense. Without me realizing it, I have been charged $19.95 for over a year now. I am supremely livid at the sneaky A.C.H. withdrawals on my account. Spoke to customer service and they are only willing to refund ONE measly recent charge, after over a year of scheming my card. DO NOT TRUST THIS WEBSITE AND RUN AWAY FAST.

I found this site to be very user friendly and would definitely recommend it to anyone. My cover letter looked very professional.

Cancelled my subscription and they kept charging me!!!
wrote to them for it to stop, and still kept charging me.
putting a block on my card.
Don't use them!!!!

I forgot to write on my calendar the end of my 14 day trial period and then I was charged $19.95. Called three days later for an adjustment or refund and I was refused the refund of $19.95. One cover letter cost me $19.95, otherwise the service is good.

Called customer service because i could not locate the cover letter i had saved the previous day, I needed to print it but could not locate it, was told to call back tomorrow for help. Hour are from 8am to 8pm I called at 4pm Dallas Tx. time. I cancelled my subscription. Luckily i had a rough graph of the letter. Site is unstable

I've been a member of Cover Letter Now for around 4 years. I credit their services for helping me get tons of interviews and offers for all of those 4 years. I recently needed to print out an updated resume for an employer that I applied for a while back. I ended up paying the sub fee so I could update and download the updated resume. I eventually chatted in to get a refund since that's all I really needed was 1 resume. I did get a pro-rated refund and the customer service agent was very helpful in getting me that refund. I would have liked a full refund, but totally understand as I didn't cancel right away. Plus, as I stated earlier, the service has been great and has provided me with great looking resumes and cover letters.

Rolando was pleasant and helpful. This was my second call to request a refund, and i didn't get a full refund, but partial since the first rep didn't add that request to my file.

John was very professional, kind and helpful! I sometimes have issues with my memory. John had no issues helping me with my cancellation! Props to him and the company!

The website is easy to navigate thru. To build, edit, and save your cover letter or resume is painless. The example templates are impressive. Excellent customer service representatives. Kudos to Andres and his friendly willingness to assist. Very professional and personable.