Overview
Cover Letter Now has a rating of 4.1 stars from 4,155 reviews, indicating that most customers are generally satisfied with their purchases. Cover Letter Now ranks 5th among Career Advice sites.
I stumbled upon this website and was immediately impressed with the trial service they provide. Their options of both cover letters and resume's are impressive and truly easy to navigate through. For this reason and the fact the professional and immediate customer service, I decided to keep it for a month. Family and friends will also find it useful. Thank you for the fantastic service!
Used the service to make a cover letter and paid $1.95. It was a pretty nice cover letter. I liked the many different formats they provide and how easy it was to use.
However, 2 weeks later they charged me for $19.95, even though I never used the service again.
I contacted customer service and they understood and helped me out! Andres was great! Great customer service is something many companies lack nowadays, this company isn't one of those.
Hi Robert,
Thank you for sharing your experience with Andres, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Unclear on intent. You spend your time then they hold your work ransom for 3 bucks... then they take 24 dollars a month from you if you dont catch it. And while its all technically legal... its a nasty way to conduct business.
Hello, Anthony
We appreciate you for taking the time to share your feedback with us. We want to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you'll need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the result!
We hope that this helps clear any confusion. If you have any other questions or concerns, contact our Customer Service Team for immediate assistance using the link provided below.
Phone: 844-351-7485
Email: customerservice@cover-letter-now.com
Chat: https://www.cover-letter-now.com/contact-us
As always, we support you as you build a successful career.
-CoverLetterNow
Cover Letter Now saved me a lot time. It worked for me fine for what I needed, but today I noticed a charge on my credit card though I haven't made any purchases since 6/11/23. I hope they refund me very soon.
Thanks!
Hello!
We appreciate you sharing your feedback and rating us 4 stars!
-Cover Letter Now
I had no idea where to start, being out of work for so long, I was shown all the way thru of how to go about it. Also with heaps of alternatives/examples on how to express myself in a really good, professional way.
Thank you for your review, Joe, glad we were able to help.
Everything was outstanding. Easy to use, ample templates, very helpful assistant to complete form. Overall very happy with the end result. My only disappointment was the small hidden fee, I was under the impression it was for free. But let me say I was more than happy to pay, I just feel you should be upfront.
Thank you for sharing your feedback and rating us five stars!
The process was very easy and maneageable. I imagined my process like Jesus turning water into wine! Wave a hand and my stress was delight! Coming from a career where you turn wrenches into customer service is not an easy feat either. I think there should be one time pay options, I doubt I will need this more than a few days time. Would definitely come back and use again, but the service is well worth the pay either way
Reviews like this really make our day, Timothy, thank you!
Took out my money without any notification - and now is refusing to respond to my refund mails. Won't recommend it to anyone - this business is a thief. Terrible customer service. Their "live chat" is never live.
Jen, we are so sorry you did not have the best customer service experience. We would like provide you a timely resolution. We have sent you a private message so that we can assist you with your concerns in a secure manner.
Best Regards,
Cover-Letter-Now
The process cover letter created for applicants to create or update their resume and cover letter was a seamless experience! It definitely took away the stress that can come when applying for a job. Thank you!
Hello!
We appreciate you sharing your feedback and rating us 5 stars!
-Cover Letter Now
Generalized summaries for each part of the letter that can be edited by the user to fit their specific position, making the process incredibly easier and facilitating a better structure for a cover letter! Highly recommend!
Hello!
We appreciate you sharing your feedback and rating us 5 stars!
-Cover Letter Now
I was in need of a cover letter, and I was enticed by the promise of a free cover letter builder. The tool was simple enough. After completing the cover letter, it said I must pay a dollar and some odd cents fee to be able to print/download. Fair enough, I thought. Later that month, I was charged a random $19.82. Though they claim warning me, I had no idea I was signing up to have money that I didn't have anyway taken from me when I had not used the website since. I online chatted and my money was NOT refunded. They claim to have deleted my account, so we'll see about that. Overall, pretty low of them to take advantage of people who are desperately searching for jobs by stealing their money. It didn't hurt me too badly, but I can only imagine how it might affect someone else. BEWARE!
Hi BrookeMae:
This is unacceptable! We strive to provide our customer with the best tools to help them create their perfect cover letter. We would like to take action on this issue. If you could please contact us thru a direct message we be more than happy to assist you and see how we can amend this situation.
Best Regards,
Cover-Letter-Now
I liked your template because it gave me options that were not your usual cookie cutter type verbiage. I felt it was professional and well thought out. I would like to see templates for career changers, because that is very hard to write. Thank you for your help.
Hello!
Thank you for sharing your feedback and rating us five stars!
-CoverLetterNow
Very pleased with the simple process to create effective Cover Letters focused on what employers are looking for. Haven't had to search for a job for quite a while and it was nice to find such a helpful tool
You made our day with your review, Sean, thank you!
I love the simplicity and direct approach of this system. This website makes me feel confident about their preset settings, understanding the user's thinking and putting it on paper to make sure it matches the position their applying for.
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Hi. I accidentally ordered the yearly subscription to this service, when what I really wanted was the monthly service. I immediately called Cover-Letter-Now and the representative was friendly and knowledgeable. My yearly subscription was cancelled and a refund issue during our conversation. Additionally, they offered me a discount off of the monthly charge posted on their website. I am very pleased with their customer service and would suggest them to anyone needing resume and cover letter assistance.
Hi Amy, thank you for that great review. We are happy to know that our expert was able to resolve everything for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
I am young and new to the work force, after recently graduated from university with my Bachelors of Science in Health Sciences. Entering the workforce can be overwhelming, but CoverLetterNow has made it such a breeze, and really helped me stand up against my peers! Highly recommended!
Thank you for sharing your feedback and rating us five stars!
Why do I need to use a bank card to pay for access? As long as you get the funds I should be able to use my cash app card. It feels like a trap in hopes that people forget to cancel and have to pay your ridiculous monthly fee
Hello, Christina
Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.
Phone: 844-351-7485
Email: customerservice@cover-letter-now.com
Chat: https://www.cover-letter-now.com/contact-us
As always, we support you as you build a successful career.
-Cover Letter Now
Customer Service Rep. Jackie was very knowledgeable and courteous about the Cover- Letter-Now products and services. She even went over details of the features the product offers. Gave good advice about additional advantages of the product. She did a wonderful job assisting me!
Thank you Jackie!
Henry L. Moss- Customer
Thank you for sharing your feedback and rating us five stars!
Customer Service Rep. Jackie was very knowledgeable and courteous about the Cover- Letter-Now products and services. She even went over details of the features the product offers. Gave good advice about additional advantages of the product. She did a wonderful job assisting me!
Thank you Jackie!
Henry L. Moss- Customer
I had some fraud issues on my account and needed to call customer service. Thanks to Keith, it was easier than expected. He was courteous, efficient and extremely pleasant to deal with. Thank you! Once I have these issues resolved, I may join your services because he was so great to work on this situation with. Thanks again Keith!
Thank you for sharing your experience with Keith. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation and your feedback helps make our service even better, Cas.
I've been a member of Cover Letter Now for around 4 years. I credit their services for helping me get tons of interviews and offers for all of those 4 years. I recently needed to print out an updated resume for an employer that I applied for a while back. I ended up paying the sub fee so I could update and download the updated resume. I eventually chatted in to get a refund since that's all I really needed was 1 resume. I did get a pro-rated refund and the customer service agent was very helpful in getting me that refund. I would have liked a full refund, but totally understand as I didn't cancel right away. Plus, as I stated earlier, the service has been great and has provided me with great looking resumes and cover letters.
HI James,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
From students or entry-level job seekers to experienced executives, our cover letter builder offers jobseekers a fast and easy way to create a cover letter. With pre-written bullet point examples across several industries and recruiter-approved templates, Cover-Letter-Now enables users to download a polished and professional cover letter in minutes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maritza,
Thank you for your kind words, Maritza! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!