Overview
Cover Letter Now has a rating of 4.1 stars from 4,155 reviews, indicating that most customers are generally satisfied with their purchases. Cover Letter Now ranks 5th among Career Advice sites.
Cover Letter provided me with convenience and variety so that I could build up my resume and cover letter professionally.
It provides a lot of options with suggestions depending on your experience.
Great app! Thank you "Cover Letter"
The site is user friendly, I did not experience any problems. I would recommend this site to family and friends. Larry Gonzalez answered all my questions, and recommended other features on the website. If you are looking for a site that enhances your resume or cover letter this is it.
Hello, Cynthia!
Thank you for sharing your feedback!
We’re excited to hear that our resume builder is user friendly and perform to your liking. We’re proud to know that our agent Larry was able to answer all of your questions, concerns and recommended the multiple features we offer. If you need anything in the future, please get in touch any time.
Wishing you the best of luck in your job search!
I was disappointed in myself upon realizing that I should have more carefully read the terms of the transaction when I found a surprise $20 charge on my credit card bill. I called upset to cancel and did not anticipate the call going well. However, the gentlemen, who's name is failing me now, was a superb professional. He did not personalize my frustration and handled my bluntness like a friend. He was able to cancel my subscription and went out of his way to mend the situation. I was so impressed with him as an individual asset to this company that I would keep them in mind if I did look to subscribe to a service like this in the future. Well played good sir! Hopefully your recognized by your superiors and offered a position where you can have a greater impact.
Hi Thad,
We are excited that you were pleased with our Customer Service. Our agents strive to provide a top-notch service every time. We appreciate your detailed and remarkable feedback, it's very important for us.
Nice format to follow after years with the same job. I was a bit rusty on cover letters. The drop down menu options for formatting would have been better if they had included room for credentials (MD, Ph. D., M. Coun.) and if a paragraph for highly qualified persons was included for the main body.;
Thank you, Susan, we truly appreciate your feedback, happy customers make our days brighter.
Be very careful and read everything fully. I got a charge for something I didn't order but the customer service agent was very nice and helpful. Takes two seconds to come off your card but 3-5 business days to get the refund... still don't get that...
Thanks for sharing your feedback and experience with us, Barbara!
As many being in hospitality mgt i have been laid off twice in one year. Redoing cover letter per application becomes frustrating and you don't know what else to say to stand out. I am doing 14 day hopefully will take some of pressure off!
Thank you, Jennifer, for sharing your satisfaction with us!
I'm shocked that you are offering a year subscription for the price I have been charged every month. I don't understand and feel ripped off. Like what offer but this is feeling sketchy now. Considering cancelling all together.
Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.cover-letter-now.com/contact-us
Horrible customer service. Says will be billed weekly 9.95, but charged for the whole month. They don't care about the customer or the service they are just trying to pull a fast one on anyone who needs a cover letter. If someone doesn't want your service, give them there money. You can't even talk to the people who make the refund decision, everything about this screams FAKE! Also every response to all complaints on here is given the same response which means it's just generated to try and make them seem like a real company. Beware they are not!
Greetings Amanda F, we apologize that you were not satisfied with the service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback in a serious manner. This will be forwarded to our Marketing team.
Please contact us directly at customerservice@cover-letter-now.com if you have any further issues. We will send you a private message through here so we can take a look at your account so we can help you achieve a timely resolution.
I dislike you for advising fake promises such as "free cover letter." Which is a lie and misleading. If your website would have been up front about it I would have continued my subscription but I hate companies like yours.
Thank you, Kristina, for taking the time to share your thoughts with us.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!
I just purchased the cover letter package along with the resume aid or what ever it is called. I submitted my already complete resume expecting it to be revised. The revision looked as if some computer program had gone through it. The job information was distorted and it looked a mess. Further, the "live chat" is a complete waste of time. The reps take a very long time to even join the conversation. When they do, they have absolutely no answers. This is a VERY bad program. Anyone saying otherwise must be related to the company or paid for their false review.
Hi Christopher P.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Rest assured that this will be taken care of. Your feedback will also be forwarded to our Product and Customer Service Team.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
Cover-Letter-Now
After signing up for a $1.95 "trial", was immediately advised with an email that, (nothing stating that this would be the case on web site so cost notice was for first time), that I would be billed $9.95 a week ongoing until I cancelled. Resume format impossible to work with. Web site had no functional way to cancel "subscription", phone contact link busted, web chat not responded to. Sent email, hopefully I can get them to cancel before they start billing me further.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact me if have any further issues. You can email me at customerservice@livecareer.com or check you inbox since I took the liberty to send you a private message to assist you directly from here.
Best regards,
Cover Letter Now
Being charged 25 dollars was news to me. I would like the money back, considering I was put on that plan right away, instead of being offered the less expensive versions… especially after not authorizing payment at all.
We’re very alarmed to know that you were not aware of the auto-renewal, Edan, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@cover-letter-now.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
I was reading lot of positive reviews here regarding refunds for subscription that you didn't actually wanted - it didn't worked that smooth for me. I admit I was careless, so I noticed I have charges from them after 10 months of subscription, when almost $400 was written off from my account! I requested for refund - customer service made a refund for 3 months, after my second request they did refund for 2 more and wrote "we are not able to give more then this due to company policies". So I paid $200 for one single cover letter! Be careful, cancel the subscription just after you got a letter for initial $1.95 - that is fair price.
Hi Nadya, thank you for taking the time to review our services. Reviews like this one makes us change the way we do things for you; we take feedback very seriously. If you have any further suggestions or comments please feel free to contact us. Thanks!
This tool is outstanding and well worth the $2.85 I just spent to get it. The reason for my low rating is that it was publicized as offering a free template but there absolutely is a cost and subscription involved in which you must cancel within 14 days...betting that we will forget and be out about $25 bucks. I have a strong aversion to false pretense. THAT will not get you hired!
Hello!
We appreciate you for taking the time to share your feedback with us. We want to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you'll need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the result!
We hope that this helps clear any confusion. If you have any other questions or concerns, contact our Customer Service Team for immediate assistance using the link provided below.
Phone: 844-351-7485
Email: customerservice@cover-letter-now.com
Chat: https://www.cover-letter-now.com/contact-us
As always, we support you as you build a successful career.
-Cover Letter Now
As the reviews show. You absolutely suck. I will be filing a complaint about your lousy business practices with the Better Business Bureau! I paid $1.95 for your cover letter and no where in their did it show that you were going to start charging my account 38.90 a month and you can look to confirm I have not used your service not even logged on once. Then then bank coding isn't specific to show who is charging you, If I had not looked on my bank statement you would continue charging me and you are not providing me any service. I hope you enjoy the $38.90 X 3 because when I am done telling everyone about your dishonest business practices and lack of customer service that will be all you get.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
We have send you a private message to offer you further assistance and review your account. Please contact me directly if you have any further issues.
Best regards,
Cover Letter Now
My wife who is a district manager now, recently promoted rom being a GM read one of the cover letters made here and said if she read a cover letter like that from someone applying at her location, she would hire them just off of that. So that's cool.
Hello!
Thank you for sharing your feedback and rating us five stars!
-CoverLetterNow
Says its a free service but its not. You have to pay in order to get your cover letter. Knowingly taking advantage of people who are out of work after they have spent all of that time completing the document. If you are going to charge for your product which is otherwise a great product then just be upfront about it.
We're very sorry to read that you felt mislead, Robert.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Just like many of these other reviewers, I am very displeased with this website. I was on a time crunch to put together a cover letter, I followed all the steps for a supposed free cover letter and at the end I was taken to a payment screen. After the 20 minutes it took me to put together a decent cover letter I felt obligated to pay the $2. I was upset but said screw it, at least I'm done with it. A few weeks later my debit card was charged for a full months subscription which was $40! Evidently not only do they charge u $2 for a single cover letter but upon your purchase you are automatically subscribed to pay $10/week AND you pay in advance for membership time that hasn't even happened yet!? This is absolutely criminal!
Greetings Jose G, I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or you can check your inbox, I already send you a private message so I can further assist you in a secure manner.
I am grateful for your service. The template for my cover letter is easy to use. Thank you. **However, my Anti-Virus software has flagged your website as dangerous and will not allow me to access the site. Please fix this now.
Hello!
Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously; know that we hear you and we’re here for you, so when you have a chance, please contact our Customer Service Team using the link provided below.
Phone: 844-351-7485
Email: customerservice@cover-letter-now.com
Chat: https://www.cover-letter-now.com/contact-us
As always, we support you as you build a successful career.
-Cover Letter Now
I am grateful for your service. The template for my cover letter is easy to use. Thank you.
For someone who didn't have a clue of how to even start a cover letter or what to write in it. They provide 5 different examples that you can chose from for every section and customize it to where you are applying to. This made my experience so easy and enjoyable.
Hello!
We appreciate you sharing your feedback and rating us 5 stars!
-Cover Letter Now
From students or entry-level job seekers to experienced executives, our cover letter builder offers jobseekers a fast and easy way to create a cover letter. With pre-written bullet point examples across several industries and recruiter-approved templates, Cover-Letter-Now enables users to download a polished and professional cover letter in minutes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello!
Thank you for sharing your feedback and rating us five stars!
-CoverLetterNow