DHgate has a rating of 2.25 stars from 6,931 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 993rd among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
I often visit this website to look for some deals on the products. They frequently give out juicy deals in the flash deals section. And by the way I don't know if it's true that the majority of their deliveries happen in less than 72 hours, but my experience was exactly like that.
I bought an product there that was so different from the basic description itself. I tried to open a ticket to return and get a refund and the site basically refused, saying it needs to be marked received and 10 days have to pass before I can initiate a complaint. I ALREADY MARKED IT RECEIVED! I reported the transaction to my cc company so they're investigating. I sent them the pictures and the product description as proof. The idiot seller was non-communicative. I'll never utilize these kind of sites ever again.
I bought an product there that was so different from the basic description itself. I tried to open a ticket to return and get a refund and the site basically refused, saying it needs to be marked received and 10 days have to pass before I can initiate a complaint. I ALREADY MARKED IT RECEIVED! I reported the transaction to my cc company so they're investigating. I sent them the pictures and the product description as proof. The idiot seller was non-communicative. I'll never utilize these kind of sites ever again.
Products used:
none
I got prompt replies from DHgate and the seller as follows: they offered to refund USD0.01 to me, and asked me to get another style of item that I don't want as replacement. Dear readers and shoppers, what do you think about it? I feel extremely frustrated and humiliated! They were so GENEROUS trying to please me, but I won't give up to ask for my full refund and tell the whole story. Will update more upon receipt of their new replies.
Sorry, boss, we have asked the logistics company for you, the logistics company told us that your package was lost on the way, we are very sorry, we can re-deliver for you, but the style you ordered before is not in stock now, can you change a style? We can deliver the goods again for you. Now we have changed to a logistics company that we cooperate with. We can receive the goods about the earliest day after delivery.
Reply from DHgate
14 hours ago
Hi Pat Wong,
Good day!
I'm saddened that you did not receive your order *******865 and you were not able to open a dispute. Upon checking, your order arrived in the wrong country on 2023-04-08. Since there is no current update for its location beyond the committed arrival time, I filed the dispute on your behalf to help you in getting your refund. Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your refund automatically on the 6th day from the time that the dispute is filed.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
Dear buyer patwong1,
Regarding your dispute order *******865, the seller has proposed a new solution as follow:
Seller's Proposal: Refund only
Refund Amount:USD 0.01
Refund Item:SEMBO City Street View Retro Hong Kong Food Store Figures Building Blocks Creator Expert House Lighting Bricks Architecture Toys Q0624 0
Reason: Item not received-Package was sent to a wrong address
Shipping fee paid by: Seller
Please make a quick response by clicking "I agree" or "Disagree". And also you may continue to message seller to reach a new proposal. If you are not able to reach agreement with the seller, you can "Request DHgate Mediation" for arbitration for arbitration after. If your issue has been solved aleady, you may close the case by clicking "Cancel Dispute"
This is an automatic email sent by system, please do not reply this e-mail.
Regards
DHgate.com
It's been over a month and my items are still missing according to them and no refund. They sent me a tracking number that never left Jamaica NY it kept arriving and departing the same location same zip everything. Dh gate customer service is trash absolutely no help at all. Not only did I have to dispute this card with my credit card, but also had to file a claim with the Better Business Bureau highly recommend not shopping care.
Hi Stephanie C.,
We apologize for the inconvenience this has caused you. Please provide us your complete order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I ordered an item for an event it said it come before February 5th, well its been stuck in Saskatchewan for two months, I no longer need it. But I can't request a refund until it's here. I think my package is lost but there's no way of contacting them except by international call, no email, no customer support email or anything. I can't even report it either. I've tried contacting carrier many times via email, it's been over a month with no response. My second update said March 5th, well still not here, HASNT LEFT in almost 2 MONTHS. Do not order from them
Hi Jen,
Good day!
I understand that you are concerned about your order 31201339499 not yet received. I can see here that the tracking of the order shows no update since January 29th. In this case, since the order is already beyond the guaranteed delivery date, you have the option to open a dispute and request for a refund.
Here's how to open a dispute on PC:
1) Home Page “Click on My DHgate”.
2) My DHgate “Click on My Orders”.
3) My Orders “Click on Awaiting confirm”. You can also use the search box by putting in the order number.
4) Awaiting Confirm “Click on Open a Dispute”.
5) Dispute Page (This is where you can choose your proposal to the seller) Click on Continue.
Here's how to open a dispute on APP:
"1. Go to the ‘My Orders” page, click on ‘Awaiting Confirm or Awaiting review or shipped’ and click on the order you want a dispute to be opened
2. This opens the details of the order. Scroll down to the bottom part of the page.
3. Click on ‘Open Dispute’
4. You can choose from the three options:
A. Get a Refund (No Return)
B. Get a Refund (Return Item)
C. Get a Replacement"
Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
Regards,
Aljean
Dhgate.com
Do not use this site. I paid £80 for a coat that turned up with a broken zip, fabric not stitched properly and the ditching was frayed. I disputed this with the seller ( who had a returns policy) and was told to finish the stitching myself and that they can't refund as they don't make a lot of money. I disputed this with DH Gate and they refunded £20 and told me it was pointless returning the coat as it will probably get lost in transit so they would only refund £20. The customer service is horrendous and because your not buying from legit companies they can rip you off like this and there's not much you can do about it.
I've also ordered things from there that have a guaranteed delivery date, this was missed by a month but the seller just ignored me when I asked them to cancel the order as I had ordered things for my holiday, over a month before I went and I didn't receive them until after I got back. Again DH gate have been no use in helping, they just want your money and sell you absolute garbage items that you can't return or get refunded on
Tip for consumers:
They don’t stick to their returns policy that they state on their website so be very careful when buying things because when they turn up in horrendous condition you can’t get your money back
Products used:
Coat and gloves
Hello Claire R.,
I'm sorry to hear that you are not satisfied with the item you received from your order. Please provide us your order number and login email address. That way, I can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
I received a damaged bag, when opened a dispute the seller proposed me to send it back and I would get a a full refund including the the cost of re-shipping. He gave me a fake address and the bag was resent to me, I got a refund on the bag but not return shipping. The seller stopped answering my messages and couldn't get help through Dhgate customer service. I was nor even able to leave a review to warn future customers. Very disappointing
Hi Najet,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You can also directly contact us using the link: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Customer Service Center
Please don't order from these people. I order my package over 3 weeks ago and still haven't got an update on my package. It says it's still awaiting shipping from usps. Fake tracking number and all. I deleted the app out my phone. Worse people ever! I wish I could star them a zero!
Hello Tyson T.,
I'm sorry to hear that the tracking number of your order is invalid. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
The entire site is scam they don't even send items to begin with or give real tracking number it's fake same as tracking site they despise us of coarse they r ripping us off they want nothing else but to hurt us everywhere everyday possible they r evil corparaTion if u want to give ur money away send it to mr
Hello Nathan P.,
I'm sorry to hear that the tracking number of your order is invalid. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
I've been very satisfied with every purchase from DHgate.com. Handbags and wallets that are priced a little higher seems to be better quality. Belts are very pretty and well made. The shoes are so cute! Can't beat the price. I have received every order that I have placed within usually a couple weeks.
Hi Erica,
We are happy to know that you are satisfied with the items you received from our sellers. We are looking forward in doing more business with you!
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Hello!
I am not happy with dhgate I've been using them for a long time and made many purchases, But now I have a package that was supposed to arrive on March 26th, the tracking has not updated since March 7th when it said leaving over seas, the seller refused to refund me, I opened a dispute for a refund as it is stated on dhgate
"If buyer did not get the item on seller's promised delivery time, then DHgate Resolution Center will commence arbitration to issue a refund or return item according to the actual conditions."
My promised date was March 26th, its not here!
My dispute and all messages are being ignored now and nothing is being done and the seller has turned off email notifications so is not even getting my messages.
The seller is not responding to the dispute and dhgate have not issued my refund yet thus is ridiculous and unfair its almost 50 days since
The order was made and absolutely no update since March 7th, dhgate states they will issue a refund if the package does not arrive in time my delivery was supposed to be March 26th its near a full month late! Please just refund me so we can end this dispute I won't give up and will report dhgate to trading standards for fraud and helping sellers to steal money like sneakerstar has stole mine with their help.
Release my refund!
2 months to be sent wrong item.
Another 2 months for replacement.
Replacement also wrong.
Refunded half of my money.
There are much better, easier places to buy from, use one of them, dont go to DHGate
Tip for consumers:
Very clumsy website, hard to make human contact, harder still to get responses.
Hello M. B,
I'm sorry to hear that you are not satisfied with the item you received from your order. Please provide us your order number and login email address. That way, I can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
A lot of nice stuff at reasonable prices. My reaction is favorable except for clothes with a S M L XL XXL scale which appear to use an kids scale (or asian scale) and are three sizes too small. A few items have not been received in over a month so you do take chances. Shoes are the exception to the sizing issue as they have specific sizes. Most products come in original boxes with tags. I've bought a number of items and only one was bad. Love what I bought except for clothes.
The first purse I purchase was Feb 1, no purse constant being lied too! 😡😡
The second purse was March at the beginning. Paid for but once again DHGATE has cheated me again
Tip for consumers:
DHGATE are scams take your money and no merchandise
Products used:
They sent me shoes I DID NOT ORDER!!! Sent me 7 inche heel and I did not order that!!
Ordered 22 items, received 2! Got ONE item refunded, nothing else. My repeated e-mails to customer service are ignored. Stay away, don't risk your money!
Hi Peter,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
My order # *******709 was placed on October 8,2023. A shipping confirmation email was received stating the shipping date/time was 2023-10-08 23:17:00.
A tracking number was sent in the email for USPS tracking. When the number is tracked, is says:
Pre-shipment
Shipping Label created, USPS awaiting item
Los Angeles, CA *******
October 8,2023, 11:17pm
It says this sense October, nothing changed. My enquiries are ignored / not answered. The tracking number goes nowhere and show the same nonsense every time. There is no contact or reply from the seller. It is now January 2024.
Money is gone, goods not received, seller not responding, tracking not working. Stay away from this.
Tip for consumers:
Stay away from them, they are crooks. They don't even reply with a dumb excuse like others would.
Products used:
None, because my product never arrived. $ 154.04 are gone and I have nothing for it.
Hi Rainer N.,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you.
Regards,
Customer Service Center
I ordered a bag from Yanliao, order no is *******595. I did not receive it after the estimated date. After numerous reminders to seller, i was given an update that goods was delivered. The update is from a tracking platform and i investigated it further. Apparently anyone can update the details and it can be faked. Forwarding company details was never shared and the seller failed to share any evidence of sign off. Australia Post also confirmed there is no such tracking number and parcel.
Tip for consumers:
I was cheated. SELLER just created a fake tracking number. It may belong to another item or it may be fake
Products used:
I paid more than $130 but i did not receive my item
Hi Amanda H.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Worst experience ever. The shoes I ordered did not fit properly and I'm convinced they were counterfeit. When I tried to return for a refund, there was no way to effectively communicate this. The dispute/mediation processes were difficult to maneuver with drop down menus as the only options. Responses were AI generated. My bank closed my issue as well because the way they have there website/messages set up, they look legitimate. They don't stand by their refund/return policy at all. I have shoes I can't wear and I'm out money.
Products used:
Full refund policy, but they did not stand by it!
I have placed 3 orders it's been over a month. Tracking says they are still in China. They take your money and you never get your orders! Nevermind that what they're doing is illegal! They are selling counterfeit goods. And stealing money.Absolutely no customer service just robots.
Hi Dee H.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Received damaged items and some were the wrong sizes. The seller ask me to just drop the dispute. He wanted me to just let him keep my money. I put in the dispute the day I received the items. Why would they release the money, knowing there was an issue? The dispute process is only to protect the seller NOT YOU! Stay away from this site!
I purchased an item off DHgate and the tracking number suddenly stopped. The USPS said it is a common DHgate scam. The item was never delivered. I attempted to contact the seller but they
No longer exist. I went to file a dispute and the DHgate site said I couldn't do that without first
Contacting the seller. Then my dispute got locked out.
Hi Never A.,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You can also directly contact us using the link: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Customer Service Center
Awful customer service. Shop local so you can exchange or return. There's zero help. I ordered the size my child wore and her toes touched the top. All they said was sell those to others and nobody else had issues. I've never in my life experience c customer service like that. They would not return or refund or exchange.
Hi Candie D.,
We apologize for the inconvenience this has caused you. I understand that you are not satisfied with the product you received for your order 3920902076. I'm here to assist you. You are now eligible to open for dispute and submit a proposal for refund or reshipment of your order.
Here are the steps in filing a dispute:
ON PC
•Click "My DHgate ".
•Click "My Orders" then " Enter your order number and click "Open a Dispute" or "Return and Refund" button.
•Next, select a "Reason" and confirm if you want: a.) To get a refund b.) To return the items to the seller c.) To get a replacement item
•Confirm your proposal and submit it.
ON THE APP
1. Go to the ‘My Orders” page, click on ‘Awaiting Confirm or Awaiting review or shipped’ and click on the order you want a dispute to be opened
2. This opens the details of the order. Scroll down to the bottom part of the page.
3. Click on ‘Open Dispute’
4. You can choose from the three options:
A. Get a Refund (No Return)
B. Get a Refund (Return Item)
C. Get a Replacement
Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Purchased an item that never arrived. Contacted them and they are refusing to be of any help. Will be filing a charge back with my credit card today.
Hi AMBER,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
GuysDHGATE IS FRUD! They have received the parcel I have sent to them and lied and told me that they haven't received it! How dare you DHGATE send me back my refund now! I have evidence the you received the parcel on the 4/11/2023. They sent me a completely different package from what it showed on the website and also very DAMAGED ASWELL
THE SELLER NAME IS CALLED - CC SHOES topshoes*******
My order number is *******014
Tip for consumers:
No
Products used:
Shoes
Hello Erica,
Good day!
I understand that you are concerned about the refund for your order 3801597014. Let me assist you with this. Upon checking, the return tracking number RF53191595957GB you uploaded is not showing any tracking update. I noticed that an analyst now is handling your case. Please wait for the feedback of your case on 2023-11-15 and keep checking your dispute messages.
You can use this link to contact our online customer service using direct browser for real-time assistance:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Greetings,
Customer service Center
DHgate.com
I AM WRITEING TO TELL PEOPLE DO NOT GET INVOLVED WITH THIS COMPANY, I MYSELF HAVE BEEN WAITING NEARLY 3 MONTHS FOR A DELIVERY, DH GATE WILL NOT HELP, EVEN THOUGHT THEIR POSILY STATES 30 DAYS OR REFUND, IM STILL WAITING AND ITS OVER 2 AND A HALF MONTHS GONE BY, THEY DO NOT MAKE IT EASY FOR YOU TO DISPUTE, THEY GIVE ONLY A RUNAROUND, I MY SELF WILL DO EVERTHING POSSIBLE TO STEER PEOPLE FROM THIS WEB PAGE.
Hi JAMES,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.
Hi Pat Wong,
I understand your frustration when not receiving the order. Please provide us the order number so we can check and see what we can do to help you.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.mpSTt6mbrbOxO64riNm7&resource_id=#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com