- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Do not use this site. I paid £80 for a coat that turned up with a broken zip, fabric not stitched properly and the ditching was frayed. I disputed this with the seller ( who had a returns policy) and was told to finish the stitching myself and that they can't refund as they don't make a lot of money. I disputed this with DH Gate and they refunded £20 and told me it was pointless returning the coat as it will probably get lost in transit so they would only refund £20. The customer service is horrendous and because your not buying from legit companies they can rip you off like this and there's not much you can do about it.
I've also ordered things from there that have a guaranteed delivery date, this was missed by a month but the seller just ignored me when I asked them to cancel the order as I had ordered things for my holiday, over a month before I went and I didn't receive them until after I got back. Again DH gate have been no use in helping, they just want your money and sell you absolute garbage items that you can't return or get refunded on
Tip for consumers:
They don’t stick to their returns policy that they state on their website so be very careful when buying things because when they turn up in horrendous condition you can’t get your money back
Products used:
Coat and gloves
Claire hasn’t received any votes.
Claire hasn’t received any thanks yous.
Claire doesn’t have any fans yet.
Claire isn’t following anybody yet.
Empty.
Hello Claire R.,
I'm sorry to hear that you are not satisfied with the item you received from your order. Please provide us your order number and login email address. That way, I can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service