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I ordered an item for an event it said it come before February 5th, well its been stuck in Saskatchewan for two months, I no longer need it. But I can't request a refund until it's here. I think my package is lost but there's no way of contacting them except by international call, no email, no customer support email or anything. I can't even report it either. I've tried contacting carrier many times via email, it's been over a month with no response. My second update said March 5th, well still not here, HASNT LEFT in almost 2 MONTHS. Do not order from them
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Hi Jen,
Good day!
I understand that you are concerned about your order 31201339499 not yet received. I can see here that the tracking of the order shows no update since January 29th. In this case, since the order is already beyond the guaranteed delivery date, you have the option to open a dispute and request for a refund.
Here's how to open a dispute on PC:
1) Home Page “Click on My DHgate”.
2) My DHgate “Click on My Orders”.
3) My Orders “Click on Awaiting confirm”. You can also use the search box by putting in the order number.
4) Awaiting Confirm “Click on Open a Dispute”.
5) Dispute Page (This is where you can choose your proposal to the seller) Click on Continue.
Here's how to open a dispute on APP:
"1. Go to the ‘My Orders” page, click on ‘Awaiting Confirm or Awaiting review or shipped’ and click on the order you want a dispute to be opened
2. This opens the details of the order. Scroll down to the bottom part of the page.
3. Click on ‘Open Dispute’
4. You can choose from the three options:
A. Get a Refund (No Return)
B. Get a Refund (Return Item)
C. Get a Replacement"
Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
Regards,
Aljean
Dhgate.com